Position: E-Commerce Associate
Department: ReStore
Reports to: E-Commerce Manager
Status: Part-time, 24 hours/week
Level: A
Compensation: $17.00 per hour to $20.21 per hour; See Starting Salary Expectations section below.
Closing Date: Until Filled
At Habitat for Humanity Portland Region, we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International, a global home-building movement and top private home builder in the country.
We are intentional about building a healthy and thriving organizational culture and envision a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. We engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.
Habitat for Humanity Portland Region operates out of two offices (Hillsboro and NE Portland), three brick and mortar stores (Beaverton, Gresham and Portland), one warehouse (NE Portland), and construction sites in east and west Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego. Please visit our website and social media pages to learn more.
Note to Candidates:
We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We recognize that requirements for educational and experience minimums create unnecessary barriers for under-served populations in pursuing employment opportunities in which they may be successful. In considering this alongside our Equity practices, we removed educational and experience minimum requirements to focus on candidates’ abilities to excel based on the position’s responsibilities. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.
Position Overview:
The E-Commerce Associate will support the E-Commerce Manager in tasks associated with online store operations and warehouse organization. A key goal for this position is to support the acceleration of online store sales growth by completing tasks that increase the volume of inventory for purchase online. This is a vital role positively influencing the ReStore bottom line, which helps to fund Habitat’s homebuilding efforts.
Primary tasks for this position will include preparing products for sale online, customer service related to online sales, and pick up coordination. Auxiliary tasks related to this role will include product management, supporting volunteers, inventory tracking, and general warehouse upkeep.
Responsibilities:
Online Sales Coordination:
- Prepare products for sale received from our donation pick-up team and vendors.
- Stage, photograph and post items for sale to the online platform within 48 hours of arrival.
- Develop a mentality to “comp-shop” online to find competitive pricing and fairly price items that arrive for sale.
- Process purchased items in preparation for curbside pickup.
- Support volunteers through engagement and clear direction during their shifts.
- In collaboration with the E-Commerce Manager, mark down items that have not sold in a pre-determined time frame.
- Answer phones and respond to email inquiries.
- Occasional special event booth/table assistance.
General Warehouse Responsibilities:
- Assist with warehouse inventory stocking when product is received from direct vendors.
- Assist in keeping the warehouse clean and organized, including disposing of trash, recycling, and maintaining a safe and efficient workspace.
- Engage in appropriate communication channels to stay informed when the E-Commerce Manager is out of office.
- Additional duties as assigned.
Required Knowledge, Skills, and Experience:
- Ability to adapt and be flexible to learn in an evolving business environment.
- Ability to provide excellent customer service, including resolving customer concerns.
- Ability to communicate in an effective manner.
- Ability to multitask.
- Excellent oral and written communication skills; effective with diverse audiences.
- Proficient with computer programs, including MS Word and Excel.
- Ability to work independently when necessary.
- Ability to research and write accurate descriptions for product listings.
- Ability to work a flexible schedule, including weekends.
Preferred Knowledge, Skills, and Experience:
- 1-year minimum relevant work experience in a retail or warehouse environment.
- Experience buying or selling on an e-commerce marketplace (eBay, Mercari, PoshMark, etc)
- Experience handling, packaging, and shipping items.
- Familiar with lighting and photography basics.
- Familiar with Canva and/or app-based photo editing.
- Forklift experience preferred but not required. Forklift training will occur within three months of hire.
Work Environment and Physical Demands
- This job operates in a warehouse and office environment.
- This position is very active and requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
- This employee must frequently lift, move, and/or load items weighing 50 lb+ with mechanical assistance and/or a team lift.
Schedule
- 24 hours per week, with flexible scheduling to meet the needs of the store.
- Schedule may adjust with notice depending on the needs of the business
Starting Salary Expectations:
Minimum $17.00 per hour to wage range midpoint of $20.21 per hour. Placement will generally not exceed the midpoint based on qualifications, experience, and internal equity. The full wage range is $17.00 per hour to $23.80 per hour.
Benefits:
We offer a part-time benefits package that includes:
- Generous paid time off that includes vacation, sick time, holidays, and birthday
- 3% matching 403(b) retirement plan
- Employee assistance program
- And more!
How to Apply:
Submit the following materials at: https://bit.ly/HABCAREERS
- Cover letter addressing how your personal and professional experiences have prepared you for this position.
- Resume
- Three professional references
Employment is contingent on passing a background check.
Habitat for Humanity Portland Region hires a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all employees can thrive. Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Note: This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.