Regulatory Program Specialist

City of Portland | Portland, OR

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Posted Date 11/25/2024
Description Job Appointment: Full-Time
Work Schedule: Monday – Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: 1001 SW 5TH AVE, PORTLAND OR 97204
Benefits: Please check our benefits tab for an overview of the benefits for this position.
Union Representation: District Council of Trade Unions (DCTU)
To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.

The Regulatory Program Specialist positions serve as enforcement, administrative and general staff support for the Private For-Hire Transportation Program. The Private For-Hire Transportation program is responsible for permitting, regulating and enforcing towing, taxi, limousine, shuttle, tour vehicle, horse-drawn carriage, pedicab, ride share, and Transportation Network Companies regulations pertaining to motorized and non-motorized vehicles for hire.

What you’ll get to do:
  • Processing and investigating complaints
  • Routine field inspections to identify companies or drivers operating without required City permits
  • Processing permit applications and renewals
  • Data entry of driver, vehicle and company information
  • Conducting routine field inspections
  • Periodic audits of records related to compliance with Code requirements or performance standards for regulated businesses
  • Preparing and issuing determination and penalty letters and other notices
  • Preparing meeting agendas and minutes for the Private For-Hire Transportation Board, and other Boards and subcommittees
  • Tracking notices of violation and code hearing appeals
  • Providing testimony at code hearing appeals
  • Maintaining general files and filing systems
  • Preparing reports; providing administrative and enforcement support for special projects; and extensive customer service by phone, in the office and the field.
Additionally, these positions review applications, permit qualifications and compliance with all requirements for permitted drivers and companies. The Regulatory Program Specialists also conduct various compliance activities outdoors in the field, and work hours may vary including weekends, late nights and holidays. Applicants should be prepared to work in inclement weather conditions. The shift may include swing shifts, holidays, and weekends.

External applicants start at the entry salary rate.

Who you are:
  • Experienced Supervisor: An experienced leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is important to you along with embracing the City of Portland's Core Values of anti-racism, communication, collaboration, equity, transparency, and fiscal responsibility.
  • Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing
  • Innovative: You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high paced environment that relies on quick and stable decision making
  • Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication and facilitation skills in working with others to find resolutions
  • Project Manager: You have knowledge of project management principles and can support, lead, and review various operational projects that support the Group Director’s and bureau initiatives. These projects may vary greatly in scope but are centered on public improvements
  • Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers and employees with respect and are accountable
  • Results Driven: This position is high paced, dynamic and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate and professional manner
  • Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed
  • Organized: Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment
  • Relationship Builder: An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively
About the Bureau:
The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving.

For more information about the Portland Bureau of Transportation, please visit Portland Bureau of Transportation. The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

Questions?:
Terrol Johnson

Senior Recruiter
terrol.johnson@portlandoregon.gov


Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications:
  1. Experience interpreting rules, regulations and/or administrative rules INCLUDING the application of standard operating procedures when making determinations about applications for permits, complaints and/or routine investigations.
  2. Experience composing written correspondence such as: notices and reports.
  3. Experience using computers, business applications and applications on mobile devices.
  4. Experience collecting, tracking and compiling data into required formats such as Microsoft Word, spreadsheets and databases.
  5. Experience providing effective customer service, when dealing with a high volume of requests, diffusing AND resolving difficult situations.
  6. Experience managing multiple priorities and functioning effectively in a fast paced environment.
Applicant must also possess:
  • A valid driver’s license and acceptable driving record

STEP 1: Apply online between November 25, 2024- January 06, 2025

Required Application Materials:

  • Resume
  • Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

  • If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.

Application Tips

  • Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
  • Your résumé should support the details described in your responses to the supplemental questions.
  • How We Determine Pay: The City of Portland is covered by the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.
  • Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

STEP 2: Minimum Qualification Evaluation: Week of January 06, 2025

  • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
  • Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.

STEP 3: Establishment of Eligible List: week of January 13, 2025

  • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

STEP 4: Selection (Interview): TBD

  • Hiring bureau will review and select candidates for an interview

STEP 5: Offer of Employment: TBD

STEP 6: Start Date: TBD

  • A start date will be determined after all conditions of employment have been met.

Click here for additional information regarding the following:

  • Click here for additional information regarding the following:
    • City of Portland Core Values
    • Recruitment Process - Work Status
    • Equal Employment Opportunity
    • Veteran Preference
    • ADA, Pregnancy, and Religious Accommodations
Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.

An Equal Opportunity/Affirmative Action Employer

Salary30.50 - 40.40 Hour
Listing Type
Jobs
Categories
Government/Public Agency
Position Type
Full Time
Employer Type
Direct Employer
Salary Min
30.50
Salary Max
40.40
Salary Type
/hr.

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