Patient Access Services Specialist

Cascade AIDS Project | Portland, OR

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Posted Date 7/10/2024

Level: Entry

Job Location: Prism Health - Portland, OR

Position Type: Full Time

Salary Range: $21.73 Hourly

Travel Percentage: None

Job Shift: Day

Prism Health is the only nonprofit LGBTQIA+ health center providing comprehensive primary care, behavioral healthcare, and pharmacy services in the Pacific Northwest (Oregon, Washington, and Idaho). Since opening its doors in 2017, Prism Health has become a model for culturally specific care and now serves over 1,500 patients with a wide range of services, from day-to-day primary care and pharmacy needs to targeted services like gender-affirming care and specialized population health screenings. Prism Health, Our House, Tod’s Corner and Esthers Pantry are all apart of CAP. To learn more about us please visit CAP, Prism Health and Our House.

Prism Health a program apart of Cascade AIDS Project is excited to announce that we are hiring skilled and team-oriented Patient Access Services Specialist. The Patient Access Services Specialist at Prism Health is often the first face that patients see when they arrive. As such, the Patient Access Services Specialist is charged with being a “face” of Prism Health and representing the health center in a positive and affirming manner, providing high quality customer service both in person and over the phone. Under the direction of the Front Office Supervisor the Patient Access Services Specialist performs a variety of tasks at Prism Health.

This is a Full-Time role working at our Belmont location in SE Portland. The schedule for this role is Monday- Friday 8:30am-5:00pm

Starting pay is $21.73 an hour which is equivalent to just over $45,200 a year. The Patient Access Services Specialist Pay increases with tenure and the top of the pay scale is $25.48 an hour. This is a union represented position, so the compensation, benefits and conditions of work are collectively bargained.

Who You Are

  • Graduation from high school or equivalent plus one year of medical receptionist experience in comparable health care setting.
  • Intermediate to advanced phone skills, able to effectively relate via the telephone and in-person to serve the needs of patients/clients/visitors/guests in a manner that is efficient and professional.
  • Understands the importance of maintaining confidentiality, able to maintain confidentiality under HIPAA standards.
  • Must have the ability to exercise a high degree of diplomacy and tact, use appropriate pronouns and preferred names when addressing patients, excellent customer service and interpersonal communication skills, cultural sensitivity and demonstrated ability to work with diverse people groups.
  • Must be highly flexible; able to accommodate the changing needs of the health center, both at the moment and as approved by the Clinical Quality Manager and leadership.
  • Well-developed verbal and written communication skills in English; Additional language abilities desirable.

What You’ll Do

  • Providing excellent patient service via phone and in person.
  • Scheduling appointments for patients registering patients and verifying insurance information.
  • Taking patient messages, and routing them appropriately, as well as being the first point-of-contact for patients and guests when they arrive at Prism Health.
  • Work collaboratively with all staff in support of high-quality patient services, exhibiting flexibility and a warm, compassionate attitude.
  • be mindful of verbiage, names, and pronouns used when communicating with patients and guests.

At Cascade AIDS Project, we believe in unlocking potential. If you believe you may have the skills to do a job, we encourage you to apply even if you don’t meet every qualification. one of us. Cascade AIDS Project is an Equal Employment Opportunity and Affirmative Action Employer. Black, Indigenous, and all other People of Color (BIPOC), women, LGBTQ+ individuals, veterans, and people living with HIV or other disabilities are strongly encouraged to apply.

Employee Benefits

  • Vacation & Health Leave
  • Retirement
  • Medical, Dental, & Vision
  • Life Insurance, Disability, & Family Leave

For more details about our benefits please visit our careers page

CAP cares about the safety of our team members and clients. All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved).

Salary21.73 Hour
Listing Type
Position Type
Full Time
Experience Level
Entry Level
Employer Type
Direct Employer
Salary Min
Salary Max
Salary Type

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