LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.
Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire.
"This is a represented position."
Location: This position is based out of LifeWorks NW's Hawthorn Walk-In Center, Hillsboro, OR.
Pay/Benefits: $22.46 to $23.66 per hour. Additional $7.50/hr differential for swing shift and weekend
Days/Hours: This is an on-call position with days and hours varying. The site is open 7 days a week from 9:00 am to 8:30 pm.
The Office Support Specialist II is responsible for answering inquiries, obtaining information and a variety of office duties in a fast paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone. The office setting will vary from Outpatient Clinic to Residential Sites. Typically handles the more complex administrative functions at a site.
Essential Responsibilities: (Must be able to be performed with or without reasonable accommodation.)
- Performs reception duties, answering phones (on multi-line phone system). Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Act as a resource to staff and clients.
- Responsible for insurance verifications, set client fees, balance payment agreements and administrative intakes.
- Update and maintain records in proprietary software.
- Manage office paperwork and flow.
- Serve as back-up for other administrative positions as needed.
- Does data entry, references information on the computer, schedules, runs basic reports as needed.
- Scanning, copying and faxing as needed.
- Receive payments and record receipts for services.
- Hear and process complaints from customers and public.
- Schedule appointments, and maintain and update appointment calendars.
- Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
- Participate in regular individual and team meetings with supervisor. Attend informational and administrative meetings which may include all staff and team meetings, consultation with other staff and required trainings.
- Continually increase level of cultural sensitivity, awareness and competency.
- Unload and sort courier items and/or office supplies as needed.
- Meets standards for productivity, accuracy/quality of work, customer service and team work as defined in the Performance Evaluation.
- Meets standards for attendance following the department's call-in policy for any unscheduled absences.
- May travel between sites or in the community.
Qualifications: (Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)
- High school diploma/GED or equivalent.
- Previous experience/formal education preferably in a clinical setting.
- Prior experience working as a receptionist preferably in a mental health setting.
- Ability to perform essential functions of job without creating a direct threat to the safety of self or others.
- Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems. Ability to master proprietary software which may include on-line scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc.
- Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.
- May require ability to work some evenings and/or weekends.
Equal Opportunity Employer
Drug Free/Tobacco Free Site 01/09