Chief Operating Officer

NAYA Family Center | Portland, OR

Posted Date 10/08/2021

The Mission of NAYA Family Center is “…to enhance the diverse strengths of our youth and families in partnership with the community through cultural identity and education”.

Chief Operating Officer

Position: Chief Operating Officer
Department/Program: Office of the Chief Executive Officer
Compensation: $105,000 - $125,000 annually and will commensurate based on experience
Benefits: Paid time off is based on tenure with the agency and includes accruals of sick and vacation hours. NAYA recognizes twelve paid holidays per calendar year. NAYA also provides medical, dental, vision insurance and Life Insurance. Employees may enroll in a 401K retirement plan after 3 months of employment.
Employment Status: Regular, Full-Time, Exempt
Hours: General working hours are 9am-6pm and working from home; flexible work schedule available upon approval; some evenings and occasional weekends
Supervision: Operations, information technology, kitchen, human resources, and various departments as assigned
Reports To: Chief Executive Officer
Job Location: Hybrid remote and in office work
Created/Revised: September 2021

Position Description:
This position is responsible for providing direction, support, and strategic leadership for the Native American Youth and Family Center. The Chief Operating Officer (COO) reports to the Chief Executive Officer and has direct oversight of operations, administration, safety and security, other departments and varies across the organization over time. The COO will play a critical role in partnering with the leadership team in strategic decision making and operations as NAYA continues to enhance its quality programming and community development. This is a tremendous opportunity for a visionary operations leader with a problem-solving mindset to maximize and strengthen the internal capacity of a well-respected, high-impact organization.

Essential Functions:
• Plan, organize, direct, and evaluate the organization’s physical building structure, information technology and ensure consistent operations of NAYA programming
• Collaborate with the CEO, CFO, organizational leadership and Board's Finance and Audit Committee regarding the organization’s annual audit compliance
• Management and direct oversight of staff including hiring, performance evaluation, discipline, and time reporting
• Manage the development, enhancement, implementation, and enforcement of policies and procedures of the organization by way of systems that will improve the overall fiscal and operational effectiveness of the organization
• Gather and analyze relevant information for long-range planning, and examine opportunities for new programs/strategies
• Responsible for maintaining and operating assets on the NAYA campus.
• Develop a long-term asset management strategy for NAYA’s campus and collaborate with the Community Development Department regarding a long-term asset management strategy for NAYA’s affordable housing portfolio.
• Manage operations, kitchen and IT budgets and ensure long term operations and infrastructure needs are met
• Manage operations of Human Resources and supervise the Human Resources Manager.
• Manage operations of reception and operations of safety and security in the physical space of NAYA.
• Understand and adhere to confidentiality
• Manage client/case management database systems and supervise the Data and Evaluation Administrator
• Support the effective coordination of wraparound services effectively with other NAYA Family Center programs by implementing tools or systems that allow staff to easily collaborate
• Manage various departments of NAYA as assigned, including supervision of Department Directors
• Ensure maintenance of NAYA’s contractually required information database systems to track client information
• Work as an active member of departmental team
• Participate actively in cross-departmental team projects
• Contribute to fostering a safe and secure environment for community members and staff
• Other duties as assigned by the CEO


Education & Training:
• Bachelor’s degree in business administration or similar field is required; MBA or similar advanced degree is highly desired
• Knowledge of local community resources and social service agencies, especially with low-income and ethnic minority clientele
• Knowledge of Native American history, an understanding of the diversity of the local American Indian/Alaskan Native community and issues surrounding the Urban Indian experience

• 10+ years’ experience in the non-profit sector, of which at least 5 years includes supervisory experience; experience in executive leadership is desired
• Experience working within diverse populations is strongly preferred, specifically with the urban and reservation Native American population, including working within a tribe, board, or other organization
• Demonstrated initiative, discipline, and ability to perform under pressure and to meet deadlines
• Demonstrated experience with annual budgeting process
• Working knowledge of managing a diverse portfolio of grants, including developing grant budgets and reporting

• Excellent organizational, planning, and prioritization skills
• Ability to deal with different people and situations appropriately, including effective communication with people from diverse backgrounds
• Highly articulate individual who can relate to people at all levels of an organization
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image
• A visionary with sound technical skills, analytical ability, good judgment, and strong operational focus
• Excellent interpersonal skills
• Communication skills, active listening, verbal and written, including public presentation skills
• Proficient computer skills including:
o Web-based research
o Word Processing o MS Excel o Database use
o Email
• Specific computer skills including:
o Knowledge or ability to utilize client/case management database systems (such as Efforts to Outcomes and Service Point)
Work Environment: 60% office/home/remotely, 40% outside office including NAYA and travel time. Much of the position will happen through telework (video conferencing and telephone) during the pandemic.

Physical Requirements:
• The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• Frequent use of keyboard, monitor, mouse, telephone and/or headset
• The employee may be required to sit for extended periods of time
• The employee must occasionally lift and/or move up to 30 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Used: Computer, phone, fax, copy machine.

Safety Considerations: Some travel may be required.

Other Requirements:
1. Valid Oregon or Washington State Driver License or must be able to obtain one upon hire (must be eligible to be an insured driver under NAYA Family Center’s liability insurance policy

2. Successful completion of a background investigation (including a fingerprint criminal history check; see for more information)

3. Must be fully vaccinated for COVID-19 (two weeks after a two dose or one dose regiment) before start date.

Application Procedures:

Interested candidates should submit:
1. A Cover Letter addressing your qualifications for the position and why you are interested in joining the NAYA Family Center team

2. A current Resume

3. A completed NAYA Application for Employment Form

Application forms and additional information about employment at NAYA Family Center can be found at

Application Deadline: Open until filled, with priority deadline for interviews starting 11/15/2021

Attention: Incomplete applications will not be considered. Electronically submitted applications are preferred. Due to the sheer number applicants, only those applicants selected for an interview will be contacted. Please respect our no phone calls policy. This job description does not constitute an employment agreement and is subject to change by the employer due to changes in grants and funding sources.

Please send application materials to:


Human Resources

Native American Youth and Family Center

5135 NE Columbia Boulevard

Portland, OR 97218

Fax: (503) 288-1260

Listing Type
Executive | Nonprofit | Operations | Social Services
Position Type
Full Time
Experience Level
Senior Level
Employer Type
Direct Employer
$105,000 - $125,000
Salary Type

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