Volunteer Program Coordinator

Habitat for Humanity Portland Region | Portland, OR

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Posted Date 12/02/2021

Position: Volunteer Program Coordinator

Department: Resource Team

Reports to: Volunteer Program Manager

Status: Full-time, Non-exempt

Level: 15

Compensation: $17.59/hour to $22.03/hour; See Starting Salary Expectations section below.

About Us:

Habitat for Humanity Portland Region revitalizes neighborhoods, builds affordable and sustainable homes, and empowers families through successful homeownership. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International, a global home building movement and top private home builder in the country. By providing affordable housing, home repairs, skilled construction training, financial education, and volunteer opportunities, the organization has transformed millions of lives, helped stabilize communities and fostered economic vitality in the region. We believe that everyone deserves the opportunity to reach their full potential, and that starts with a stable and healthy place to call home.

We are intentional about building a healthy and thriving organizational culture and envision a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. We engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.

Habitat for Humanity Portland Region operates out of two offices (Hillsboro and NE Portland), four brick and mortar stores (Beaverton, Gresham, Portland, and Vancouver), one warehouse (NE Portland), and a number of construction sites (varies). Please visit our website and social media pages to learn more.

Note to Candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described.

Position Overview:

The Volunteer Program Coordinator works under the direction of, and in tandem with, the Volunteer Program Manager to implement program initiatives, ensure a consistent volunteer experience across multiple sites, and ensure excellent program delivery to all stakeholders. This individual also helps retail and site staff to ensure successful implementation of the volunteer program and programmatic goals.

The Volunteer Program Manager provides strategic programmatic structure; the Store Managers and Site Superintendents oversee the Store Volunteer Coordinators and Crew Leads on location who are responsible for day-to-day volunteer supervision; and the Volunteer Program Coordinator ensures that the programmatic vision and site-specific goals come together. This team will work together to empower staff and volunteers alike to work diligently toward the goals and mission of Habitat for Humanity Portland Region by providing an excellent experience for all stakeholders.

The successful Volunteer Program Coordinator has a positive disposition and flexible attitude, is a team player and skilled problem-solver, and thrives on relationship building and social interaction.


Recruitment and Outreach

· Respond to volunteer inquiries in a timely manner and provide a warm handoff to appropriate point of contact

· Maintain public presence of volunteer opportunities through social media and volunteer recruitment via online platforms, in person events, working with Marketing Manager to develop in store materials and messaging

· Work with on location volunteer staff, Volunteer Program Manager, and other key contributors to ensure consistent messaging and branding across all materials

· Develop and nurture relationships with community partners such as youth employment programs, senior employment programs, vocational rehab, court systems, schools, churches, businesses, etc.

Volunteer Services

· Implement and maintain oversight of volunteer onboarding and training processes

· Maintain volunteer incentive/recognition program, including purchasing supplies, distribution, and maintaining accurate inventory

· Support on location staff in planning and execution of volunteer appreciation events

· Lead the effort to improve volunteer recruitment and retention by maintaining a close connection to each build site and store location, collecting volunteer feedback, and using creative approaches to surprise and delight our volunteers

Administrative Tasks

· Review and manage volunteer background checks; determine eligibility

· Prepare reports of volunteer hours, individual hour achievements, summaries by program, initiative, and others as directed or requested

· Provide volunteer content to monthly newsletters, both affiliate and ReStore; prepare volunteer spotlights for social media

· Conduct volunteer evaluations, including user experience surveys online and in person

· Document processes; create and maintain consistency in all How To materials


· Support Volunteer Program Manager in attending leadership meetings and visiting all site and store locations regularly to connect with leadership and staff

· Assist in coordinating with the Homeownership Department to ensure volunteer opportunities are available to future homebuyers as they work toward completion of their sweat equity requirements

Training and Other

· Assist in training staff in utilizing Get Connected platform

· Provide assistance and support to Volunteer Program Manager in engaging staff in volunteer retention efforts

· This description covers principal responsibilities only and is not intended to include all duties that may be assigned


Required Knowledge, Skills, and Experience:

· Two years minimum experience working with volunteers in the nonprofit industry

· Demonstrated problem solving experience

· Experience working with volunteer management software and data management

· Excellent interpersonal skills

· Organization skills

Preferred Knowledge, Skills, and Experience:

· Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position.

· Experience with Get Connected platform and/or Sterling Volunteers

Work Environment and Physical Demands

· The office is a fast-paced, business casual environment (currently adjusted due to COVID-19)

· This employee will routinely use standard office equipment such as computers, phones, and printers

· This position requires local travel in the employee’s personal vehicle

· This job partially operates at construction sites and in retail warehouse environments

· This position is partially active, requiring standing, walking, bending, and occasionally kneeling, stooping, crouching, crawling, and climbing.


· 40 hours a week, occasional events outside of the normal work week

· Schedule is typically Monday-Friday, 8:00am-4:00pm

Starting Salary Expectations:

Minimum $17.59/hour to wage range midpoint of $22.03/hour. Placement will generally not exceed the midpoint based on qualifications, experience, and internal equity. The full wage range is $17.59/hour to $26.47/hour.


We offer a comprehensive benefits package that includes:

  • Health insurance (medical, vision, alternative care, prescription)
  • Health reimbursement arrangement (HRA)
  • Dental insurance
  • Generous paid time off
  • 3% matching 403(b) retirement plan
  • Flexible spending accounts
  • Short-term & long-term disability insurance
  • Life insurance
  • Employee assistance program
  • And more!

How to Apply:

Submit the following materials at: https://tinyurl.com/habpdxjobs

· Cover letter addressing how your personal and professional experiences have prepared you for this position.

· Resume

· Three professional references

Employment is contingent on passing a background check.

Habitat for Humanity Portland Region hires a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all employees can thrive. Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Listing Type
Position Type
Full Time
Employer Type
Direct Employer

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