Shelter Case Manager

Clackamas Women's Services | Oregon City, OR

Posted Date 7/14/2021

Position: Shelter Case Manager

Program: Shelter/Housing

Status: Permanent, non-exempt employee

Pay: $19.50-$22.83, up to $26.15 with tenure, benefits available first of month following hire  

Hours: Schedule will change from week to week consisting of some weekdays, evenings and overnights

Responsible to: Shelter/Housing Program Director


Staff with bilingual competencies provide an additional and essential value to our organization and we increase our starting wage accordingly for bilingual staff.

About Clackamas Women’s Services (CWS)

Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for women and children escaping family violence and domestic abuse. CWS’ service delivery framework is built on trauma-informed best practices that promote safety and self-determination. Our vision is to live in a society that no longer tolerates domestic and sexual violence, but rather thrives on mutual respect. 

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault, domestic violence, stalking, the sex industry, and elder abuse. Through our confidential emergency shelter, our rural outreach office and A Safe Place Family Justice Center, CWS coordinates services with other public and private agencies in order to best serve survivors seeking help. Participants in our programs receive no-cost services by highly trained staff.

Benefits of working at CWS: 

Clackamas Women’s Services is proud to offer competitive wages, paying 75%-90% of market for all positions and offering a full package of benefits including:

  • 100% employer-paid health, dental, vision, and alternative care benefits
  • 100% employer-paid long-term disability and life insurance,
  • Generous PTO (29.5 days in first year based on accrual) with an additional 6 holidays/meaningful days
  • Paid parental leave
  • Monthly retirement plan contribution of 3%
  • Employee Assistance Program
  • Professional development opportunities

Position Purpose: 

Responsible for providing case management, advocacy and support services to participants of the CWS shelter and housing programs.  The Case Manager role requires an ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of changing situations. 

Key Responsibilities:

  1. Provide on-site and in-home individualized case management for participants in the CWS shelter and housing programs, including:
    • Safety planning
    • Crisis intervention services
    • Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.).
    • Assistance with Temporary Restraining Orders, Sexual Assault Protective Orders and Stalking Orders
    • Domestic violence and sexual assault education
    • Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.)
    • Providing transportation to participants in agency vehicle
  2.  Answer the CWS crisis and support line: giving appropriate information, support and referrals for callers and response to Lethality Assessment Protocol (LAP) calls from law enforcement partners.
  3. Staff CWS emergency shelter, providing phone screens, intakes, supporting participant exits and transitions and ensuring the safety of the shelter and participants.
  4. Provide a wide variety of advocacy strategies and engagements (referral, accompaniment, providing resources, role-play, calling on behalf, support, system navigation, advocacy, etc.) to shelter and housing participants.
  5. Communicate in a trauma-informed manner and provides comprehensive information to shelter and housing participants in an accessible way.
  6. Build relationships and rapport with shelter and housing participants and foster community building.   
  7. Contribute to a successful team within the shared case management system and work from a team based approach in conjunction with other shelter and housing case managers.  Provide support and assist coworkers in response to fluctuations in workloads.
  8. Provide shelter and housing participants with information and support regarding domestic and sexual violence, oppressions, trauma, communal living, parenting, immigration issues and related topics.
  9. Assist shelter participants with cleaning and upkeep of the shelter facility, prep rooms for entering participants, and assist with annual shelter closure.
  10. Provide back-up support for the shelter through on-call rotation.  Back up support will be provided 24/7 on a CWS back up phone that you will be required to carry while you are out of the office during your rotation.
  11. Facilitate on-site support and self-care groups as requested.
  12. Work to establish effective, positive and ongoing relationships with community partners.
  13. Represent CWS at community meetings, speaking engagements and educational trainings as requested. 

General Responsibilities:

  1. Represent the mission and values of CWS to program participants and community partners.
  2. Complete documentation of all services, including intakes, releases of information, demographics tracking and statistics within the CWS database for all participants on a minimum of a weekly basis.
  3. Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.
  4. Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
  5. Work in conjunction with other staff to provide consistent services to participants.
  6. Participate in speaking engagements and educational trainings as requested.
  7. Attend CWS all staff meetings and regular team meetings.
  8. Meet regularly with the Community Based Program Director to plan and prioritize projects.
  9. Submit necessary monthly timesheets and mileage reimbursement forms. Manage daily schedule appropriately.
  10. Other duties as assigned.


  • Bilingual/bicultural persons strongly encouraged to apply.
  • Experience supporting survivors of domestic violence and/or sexual assault. Case management or advocacy based experience preferred.
  • Demonstrated understanding of domestic and sexual violence and its effects on survivors, their children and society.
  • Demonstrated understanding of systems of oppression, ability to work effectively and non-judgmentally with individuals from diverse backgrounds, and understanding of culturally competent service delivery.
  • Ability to work collaboratively with systems outside of domestic and sexual violence field.
  • Reliable transportation required, position includes use of personal vehicle to complete some tasks.

We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women, people of color, LGBTQ+, older adults and people with disabilities are strongly encouraged to apply.

Please submit a resume and cover letter to with the subject line of “Shelter Case Manager”.

Listing Type
Position Type
Full Time
Experience Level
Entry Level
Employer Type
Direct Employer
Salary Type

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