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Patient Care Coordinator (Administrative Assistant)

Beltone | Salem, OR

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Posted Date 3/26/2026
Description Patient Care Coordinator (Administrative Assistant) - Salem, Oregon

Patient Care Coordinator - Be the Heart of Our Salem Clinic!

The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients needs, and ensuring a smooth flow for a thriving growing practice.

What You'll Do
  • Greet and screen patients to determine how we can best support them
  • Answer questions about services and promotions
  • Spot potential leads and keep patient flow running smoothly
  • Manage scheduling, daily office tasks, and financial and administrative duties
  • Handle insurance verification, inventory, and patient records
  • Partner with clinic and home office teams to support operations
  • Assist with marketing efforts, events, outreach, and patient retention activities
Who Thrives in This Role
  • Eager learners whose career is centered around working in a medical practice
  • Strong multi-taskers with solid problem-solving skills
  • Punctual, reliable professionals
  • Individuals who genuinely love helping others
? Why It's Rewarding

You're not just managing an office, you're making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better health.

Job Type: Full-Time, Monday - Friday, No Weekends

Location: Salem, OR area

Compensation:
  • $18.00 - $20.00 an hour. Pay is commensurate with experience and qualifications
  • Monthly Bonus Opportunities.
Essential Duties and Responsibilities:
  • Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
  • Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
  • Schedule and confirm appointments and conduct outbound retention calls to patients.
  • Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office.
  • Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
  • Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
  • Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
  • Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
  • Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
  • Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
  • Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
  • Track marketing calls and inquiries from initial contact through the point of sale
  • Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
  • Training support for other location front office staff, as may be appropriate.
Education and Experience Requirements:
  • A minimum of 10 years office management experience in a customer driven industry is a plus.
  • High school diploma or equivalent (GED)
Required Skills:
  • Strong computer skills
  • Experience with word processing and database software.
  • Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
  • Excellent oral and written communication skills.
  • Basic understanding of accounting procedures and good math aptitude.
  • Strong customer service orientation.
  • Excellent organizational skills.
  • Ability to manage multiple tasks within strict deadlines.
  • Ability to input and track sales revenues and balance accounts daily and monthly.
  • Detail oriented.
  • Front desk medical experience required.
Physical Demands:
  • Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
  • Must be able to pick up after an interruption to complete tasks that require focus.
  • Must be able to lift boxes up to 20 pounds.
Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance

Requirements added by the job poster

• Commute to this job's location

• Accept a background check

• Authorized to work in the United States

• High School Diploma

• 10+ years of work experience with Healthcare

We are an Equal Opportunity Employer.

#LI-Beltone
Salary18.00 - 20.00 Hour
Listing Type
Jobs
Categories
Clerical/Administrative
Position Type
Full Time
Salary Min
18.00
Salary Max
20.00
Salary Type
/hr.

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