Protection Services Officer - 3rd Shift (Full-Time)

Portland Art Museum | Portland, OR

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Posted Date 11/11/2021

The Portland Art Museum and Northwest Film Center (referred to as Museum) invites applications for the position of Protection Services Officer (PSO) The PSO is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. This is primarily accomplished by monitoring security and life safety systems, patrolling the campus and initiating the appropriate responses to emergencies. Protection Services Officers are also proactive in identifying potential hazards to people, artwork, and facilities and effectively communicating museum policies to ensure that visitors have a positive experience. As a representative of the Museum, PSO’s maintain a welcoming and respectful demeanor during all interactions.

Essential Duties & Responsibilities

The Protection Services Officers are cross trained and are assigned to the following alternating posts:

The Campus Control Room

  • Monitor and operate camera & access control systems
  • Monitor and operate fire alarm systems
  • Perform important dispatch and notification functions
  • Activity documentation, data entry and report writing in objective manner/tone and being aware of unconscious bias
  • Issue passes/Keycards to visitors, contractors and vendors
  • Initiate critical emergency response procedures
  • Lost & Found processing

Loading Dock & Mail Room

  • Shipping and Receiving of parcels
  • Mail processing & delivery as required
  • Monitor art deliveries
  • Data entry
  • Break and assist other posts as required

The Mark Building Reception Desk

  • Greet visitors, issue passes/key cards to contractors and caterers in a welcoming and inclusive manner
  • Staff notification of arriving appointments
  • Access control
  • Fire panel operation and alarm response duties
  • Monitor assigned cameras
  • Activity documentation & data entry in objective manner/tone and being aware of bias

Patrol Officer

  • Perform campus safety and security checks
  • Perform gallery opening and closing duties
  • Perform exterior patrols
  • Observe and document collection & environmental issues and malfunctioning equipment and lighting
  • Respond to calls for assistance regarding a wide variety of requests including medical emergencies and disruptive visitors, using de-escalation techniques and upholding equity and inclusion values
  • Communicate museum policies in a respectful manner using flexibility and discretion to achieve a safe and positive outcome
  • Interact with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events

Additional Protection Services Responsibilities

  • Promptly address situations that could negatively impact the visitor’s experience, Museum collections, facilities, and staff by understanding and applying safety and Museum policies and procedures. Is aware of bias and values of equity and inclusion when interacting with all staff and visitors
  • De-escalate situations in a calm and confident manner
  • Initiate evacuation of assigned areas during emergencies following security procedures and applying training
  • Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
  • Maintain confidentiality regarding the Museum’s proprietary information and operations
  • Monitor and inspect artwork and conditions to safeguard the collection from damage
  • Attend ongoing training and learning opportunities related to the collection, special exhibitions and equity & inclusion and accessibility, emergency procedures, de-escalation techniques and bi-annual CPR & AED training
  • Promote and support institutional equity and inclusion goals
  • Utilize radio for department communications and other technology such as computers, i-Pad, etc.

Institutional Responsibilities

  • Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability.
  • Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access.
  • Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
  • Use the equity lens in decision making. Promote equity and inclusion goals and have a “people first” mindset.

Required Knowledge & Skills, Education, Formal & Informal Experience, Training Required, Certification, Etc.

  • High school diploma or equivalent combination of experience and education required
  • Approachable demeanor with a people-first value
  • Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
  • Comfort in dealing with conflict, de-escalation, and confrontation
  • Excellent interpersonal and verbal communication skills
  • Basic operational knowledge of computers including word processing and email
  • Adhere to Security dress code and visibly represent the Museum
  • Availability to work a flexible schedule; can include weekends, holidays, and evenings
  • Must be available to work all shifts, all days
  • Work in a physically demanding role: remains in stationary position or moving about campus for prolonged periods of time, frequently lift up to 50lbs in loading dock duties, occasionally lifts more than 50lbs in emergencies, and frequently ascends and descends stairs

Preferred Experience

  • Current Oregon Department of Public Standards Safety Training (DPSST) certification (or obtain within 30 days of employment)
  • Familiarity with access control, CCTV and fire systems
  • Prior security experience
  • CPR & AED training
  • Training for emergency or disaster preparedness

Job Conditions

  • Schedule/Hours: 10:00pm-8:00am, 30 hours per week, days of week Saturday-Monday.
  • Days and hours subject to change based on museum needs.
  • Overtime: None
  • Works with technology to facilitate admission and safety, including computers, ipads, scanners, and two-way radios.
  • Works directly with the public.
  • Work with chemicals (cleaning for COVID-19 purposes)
  • Must be available to work weekends, holidays, and special events.

Physical Activities

  • Role requires the incumbent to remain stationary for prolonged periods of time and includes movement through the Museum.
  • Lifting up to 20 lbs
  • Walking & climbing stairs
  • Use of fingers
  • Talking
  • Reaching
  • Repetitive motion of hands/wrists
  • Grasping
  • Hearing
  • Handling

Company Description

COVID-19 Information

The current COVID-19 crisis has resulted in severe and unprecedented disruptions to revenue generation at the Museum. Currently, the Museum has recently reopened to visitors and the Institution is running on reduced staffing levels. The task ahead is not easy, but a challenge our staff are taking on with a deep commitment to the mission. The successful incumbent in this role will be willing to enter the situation with energy, flexibility, and a vision to overcome obstacles. This position requires a desire for understanding and adhering to COVID-19 safety protocols set forth by the Museum at all times. Masks are required indoors per the state mandate. In addition, the Museum’s intent is to move toward requiring COVID-19 vaccinations for staff with verification of vaccination status. Accommodations available for staff under the ADA.

Equity, Inclusion and Accommodation

The Museum and Film Center strives to be an inclusive institution that facilitates respectful dialogue, debate, and the free exchange of ideas. With a deep commitment to artists – past and present – and freedom of expression, the Museum and Film Center’s collections, programs and staff aspire to reveal the beauty and complexities of the world, and create a deeper understanding of our shared humanity. We are a Museum for all, inviting everyone to connect with art through their own experiences, voices, and personal journeys. We are committed to advancing equity and inclusion by creating a diverse and inclusive workplace. We will continue learning as we work to evolve as an Institution, recognizing that this journey has no end and our commitment must remain. We have an active equity team currently engaged in a journey to examine our internal culture and the work we do through an equity lens. We look forward to having all colleagues join and contribute to this important work. Learn more at

The Museum and Film Center are equal opportunity employers, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. As part of this commitment, will ensure that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at or 503.276.4358.

About the Portland Art Museum

Founded in 1892, the Portland Art Museum is one of the oldest art museums in the United States and the oldest in the Pacific Northwest. The Museum’s collection of 42,000 objects reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America; modern and contemporary art; Asian and American art; photographs, prints, and drawings; and English silver.

With more than 112,000 square feet of gallery space, the Museum ranks in the top 25 museums in the country with the most gallery and exhibition space. An active collecting institution, the Museum dedicates 90 percent of its gallery space to its permanent collection. In addition to its permanent collection, the Museum is recognized for its special exhibitions and intimate exhibition series, including the APEX program, a contemporary art series, and presentations in the Gilkey Center galleries.

Annual membership consists of 16,000 member households, representing more than 92,000 individuals. More than 350,000 visitors are welcomed annually, including more than 50,000 schoolchildren.

The Museum’s annual operating budget is approximately $13.5 million.

About the Northwest Film Center

The Museum's sister organization, established in 1971, the Northwest Film Center is a Portland, Oregon-based year-round organization and space where artists and audiences explore our region and the world through cinema and cinematic storytelling in all its forms.

Our mission is to expand the reach of cinema as an art form and challenge for whom, by whom, and how stories can be told. Through our screenings, events, guest speaker programs, classes, and workshops, audiences and artists form vital connections that bind our community and encourage a more vibrant, accessible, and diverse media-arts ecosystem.

The Northwest Film Center acts as an advocate for pioneering filmmakers and artists, giving a platform to voices that might not otherwise be heard and serves as a catalyst for cultural appreciation, conversation, collaboration, and community-building around new ways of seeing locally and globally. For more information, visit


  • This role is non-exempt/hourly.
  • Budgeted compensation is within pay grade C ($14.78 min - $17.00 mid - $19.22 max), depending on experience. Qualified candidates will make Mid to Max.
  • Shift differentials, for hourly/non-exempt staff, for hours worked within:
    • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour.
    • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour.
  • $500 hiring bonus offered to new hires who join the team October 1, 2021 - January 31, 2022, and stay with the Museum 6+ months.
  • Health Care (medical, dental, vision, pharmacy)
  • Life Insurance (employer-paid life, AD&D, and long-term disability insurance & employee paid voluntary life and short-term disability)
  • Retirement (401k plan, after 12 months service and a minimum of 1000 hours)
  • Paid Time Off (6 paid holidays, 2 floating holidays to allow employees to meet their own religious observances and uphold value of equity and inclusion, vacation time, sick time, jury duty, and bereavement leave)
  • Flexible spending accounts
  • Employee assistance program: free, confidential counseling for employees and family
  • Discounted TriMet or C-Tran passes
  • Bike to work benefit
  • Complimentary admission to the Museum for employee and guest(s) accompanied by you
  • Access to Museum lectures and programs
  • Discounts at Museum Shop
  • R.E.A.P (Reciprocal Employee Attraction Pass) card for full and part-time employees, providing free general admission to local destinations
  • Affinity groups -- BIPOC & White Learning Space
    • Buddy system for BIPOC new hires
    • Annual BIPOC TLC retreat

Application Process for Protection Service Officer - 3rd Shift

Apply online at:, follow the link to create a profile.

In order to be considered eligible all submissions require a resume, cover letter, and application questions answered. Incomplete submissions will not be considered. The Museum engages an equity hiring committee to review applications.

For questions or accommodation please contact

Please do not delay in applying. We are looking for an incumbent to begin this role as soon as possible.

Closing date: Open Until Filled

Listing Type
Position Type
Full Time
Employer Type
Direct Employer
$14.78 min - $17.00 mid - $19.22 max

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