Systems Support Specialist

Cascade AIDS Project | Portland, OR

Posted Date 4/02/2021

Cascade AIDS Project (CAP), the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington, is committed to supporting and empowering all people with or affected by HIV, reduce stigma, and provide the LGBTQ+ community with compassionate healthcare. Learn more about us at


The Systems Support Specialist performs a variety of technical and administrative support work for the Operations/IT team and interacts with staff across the agency. Responsibilities require tact, discretion, and judgment as well as a thorough knowledge of agency policies and procedures. The ability to interface well with staff with various levels of technical experience is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Must be able to translate end user problems into technical language and vice versa.


In general terms, regular duties of this position include: Coordinating Operations/IT helpdesk requests from CAP staff in all locations (Davis St. office, Prism office and offices in SW Washington) – issuing helpdesk tickets, managing the ticket queue, prioritizing requests and providing the necessary technical assistance for computer and printing issues. This role will also monitor supplies for Prism, preparing orders to replenish supplies, and assist the Operations Manager with vendor management. They will also assist with operation of CAP properties – resolving equipment, facilities, and maintenance issues and general coordination of schedules and logistics.


This full-time position reports to the Operations Manager and will primarily work out of CAP’s Prism Health Clinic in SE Portland and the Davis St. Office. Will require travel to other CAP offices when necessary. This is a non-management, union-represented position.


Minimum Qualifications:

? Associate’s degree in Computer Science or related discipline or equivalent experience and/or Certifications.

? 2-3 years’ experience in varied operations and IT helpdesk functions with good track record of customer service.

? Strong attention to detail and dedication to accuracy.

? Knowledge of operating systems, current equipment and technologies in use, enterprise backup and recovery procedures, and system performance monitoring tools.

? Demonstrated computer proficiency in MS Office software (Word, Excel, Outlook, and PowerPoint) and internet research.

? Excellent organizational skills – ability to multi-task, and manage time and outcomes.

? Excellent written and verbal communication skills, including a calm courteous demeanor and ability to communicate technical/complex information to non-technical end users.

? Ability to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; establish and maintain cooperation, understanding, trust and credibility; and respond to emergencies effectively.

? Ability to work under pressure, solve problems and work independently with only general supervision.

? A strong commitment to CAP’s mission and the values of diversity, equity, and inclusion.

? Successful experience working with ethnically, racially, economically and sexually diverse populations.


Preferred Qualifications:

? Bachelor’s degree in Computer Science or related discipline; or equivalent experience and/or Certifications.

? Experience with Office 365, Acrobat Reader, and PDF editing tools, Symantec Endpoint Protection, Barracuda Spam Filter, and Manage Engine Service Desk.

? Knowledge of a variety of programming languages and operating systems, including Microsoft Windows 10 (or newer).

? Lived experience of systemic oppression and non-dominant cultures. We encourage applications from Black, Indigenous, and other people of color; transgender, non-binary, and other LGBTQ+ people; and people with disabilities, including HIV.


May be tested on appropriate computer skills as required.


Compensation: $ 43,076 annually, annually; employer-paid health, dental, vision, short-term and long-term disability and life insurance; 401(k) retirement plan with generous employer matching contribution, 125C cafeteria savings plan; generous vacation and health leave benefits.


Closing Date: Open until filled.


To apply for this position, mail, email, fax, or deliver the following three documents:

1) a complete cover letter (attached as Word or pdf) that serves as an example of your writing and addresses how you meet all of the required qualifications specific to the position you are applying for,

2) your resume, and

3) a completed CAP Employment application (available at to

- or –

Cascade AIDS Project

Help Desk - Systems Support Specialist

520 NW Davis St., Suite 215

Portland, Oregon 97209

Fax: 503-223-6437


Cascade AIDS Project is an Equal Employment Opportunity/Affirmative Action Employer

People of color, women, LGBTQ+ individuals and people living with HIV are strongly encouraged to apply.

Listing Type
Information Technology | Nonprofit
Position Type
Full Time
Experience Level
Mid Level
Employer Type
Direct Employer
Salary Type

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