Family Resource Navigator

Impact NW | Portland, OR

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Posted Date 10/04/2021

Job Summary

Impact NW is seeking Family Resource Navigators (FRN) , as part of the SUN Community School staff team, to work alongside families to help reduce barriers and stressors in the home, and promote self-sufficiency, so that students can learn and families can thrive. The Family Resource Navigator is culturally responsive and supports the needs of families, prioritizing families of color by helping to reduce barriers and walk alongside families who are navigating various systems of support, building skills and confidence along the way, so that families can access any and all potential resources and help their students learn.


We are seeking three full time positions; each position will be split between two SUN Community School sites, please indicate which locations you are interested in applying for. Locations are:

Woodmere/Marysville (SE Portland- Woodmere 7900 SE Duke/ Marysville 7733 SE Raymond)

Markham/Jackson Middle School (SW Portland - Markham 10531 SW Capitol Hwy/ Jackson MS 10625 SW 35th Ave)

Creston/Buckman (SE Portland- Creston 4701 SE Bush st/ Buckman 320 SE 16th Ave)


Job Responsibilities

  • Collaborate with the SUN CS site manager to support family engagement strategies in order to gain trust and build relationships with families so they can feel comfortable asking for support.

  • Collaborate with school building administrators, SUN CS staff, and other community partners to identify families who could use additional support navigating systems of care. The priority of FRN is to connect families to resources that address and assist in their universal household needs.

  • Conducts initial assessment to determine eligibility for financial support and services

  • Core program services and activities might include, but are not limited to: case management supports (help navigating food, rent, utility, public benefits, and employment resources), as well as one-on-one skill building. Also, leading group skill building and workshops for parents; reducing language barriers; family engagement; outreach and raising awareness about potential resources.

  • Builds positive relationships with students, their families, and the community.

  • Utilize person-centered and trauma-informed assessment to identify and prioritize client needs. Support and encourage clients self-advocacy.

  • Attend all relevant staff meetings at the clinics and comprehensively present the program. Develop and maintain positive working relationships with health providers, nurse case managers and others to maintain effective outreach strategies and support clients access to the program.

  • Effectively communicate agency policy, mission, values, and decisions to program staff, collaborating organizations, and the community.

  • Meet performance standards set forth by the Youth and Family Department regarding quantity, timeliness, and quality of work. Participate in agency and funder mandatory trainings. Represent the Department at various agency and community task forces, committees, and planning groups. Accept other work assignments as assigned by the Program Director/Manager.



  • 100% Employer paid medical, Short Term and Long-Term Disability, Life insurance.

  • 401 (K) with employer matching contribution.

  • Attractive PTO and Vacation Policy including self-care leave

  • Opportunity to grow through training and development.


Requirements and Qualifications

  • Minimum of two years of work, volunteering in social work or related field, or lived experience.
  • One year of experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities.

  • Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.

  • Demonstrated ability to effectively work within a strength-based, trauma-informed, and person-centered support service delivery model.

  • Ability to relate to communities of color as well as with Impact NW’s diverse community of staff and volunteers.

  • Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances.

  • Ability to both, work independently and be self-motivated as well as willingness to work as a team member and support Impact NW’s mission.

  • Bilingual in English and Spanish.

  • Possession of consistent professional boundaries, good organizational skills, and ability to prioritize multiple and varied tasks.

  • Ability to communicate effectively, both orally and in writing. Working knowledge of Microsoft Office.

  • Possession of valid Driver License and up-to-date Vehicle Insurance Coverage.2



  • Willingness to get COVID-19 vaccination or show proof if required per organizational policy 


Job Conditions

  • Repetitive motion, prolonged sitting, extensive visual involvement.

  • May require some early morning, evening and/or weekend meetings.


Listing Type
Social Services
Position Type
Full Time
Experience Level
Mid Level
Employer Type
Direct Employer
Salary Type

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