Intake Specialist II (Receptionist)

Impact NW | Portland, OR

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Posted Date 1/12/2022
Description

At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace.  More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.

What we seek is for you to share your skill sets - especially if you:

  • Put people first

  • See the beauty in people

  • Promote peace

  • Find a way 

 

We believe that with our mission and values as our north star, we can move toward our vision of a future where housing is a human right. If this resonates with you, we’d love to have your purpose and passion on our team at Impact NW.

With you sending in your resume and cover letter  / application ensures that you are doing a part in the quest for “a stronger, more equitable community” in the Portland Metro Area. Our People and Culture Department look forward to hearing from you.

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JOB SUMMARY:

Intake Specialist II (Receptionist), who must be bilingual in English and Russian or in English and Spanish, is primarily responsible for greeting, providing information, referral, crisis and short-term interventions and assistance to clients who walk in (when open to public) or call the Dancing Tree Resource Center. Other duties include overall management of the center functions such as the printer/faxing; donations, and supplies, etc.

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Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=86021&clientkey=9538FF34AE399A6DACEB7D4ED1453F43&jpt=a73ec06bd5af0b1183a3300959a226cb 

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JOB RESPONSIBILITIES:

  • Open and close facility, including turning on and off common equipment (copier, answering machine, coffee maker, etc.), order and manage sufficient stock of cleaning, program, and office supplies for the Center.
  • Operate multi-line phone system, receive, fax, sort and distribute daily mail, fax/voice messages and other correspondence in a timely manner.
  • Greet clients when open to the public who walk-in/call the office, research referral requests, provide information, deescalate challenging situations, and communicate in a positive and professional manner with all individuals.
  • Utilize person-centered and trauma-informed assessment to identify and prioritize client needs. Support and encourage clients’ self-advocacy. Meet client service standards set forth by the Agency regarding quantity, type, and quality of services to be delivered to clients.
  • Be familiar with services and programs provided in-house to be able to efficiently transfer calls and requests to direct service staff. Maintain and update the central resource hub to help clients with issues such as, but not limited to, housing, rental assistance, energy assistance, recovery programs, food, health etc. Be familiar with the resources available in the area and refer clients to appropriate services.
  • Complete accurate, legible and timely documentation of services delivered in accordance with Impact NW's management information system and worker of the day statistical collection. Maintain and keep up with various program schedules.
  • Keep the lobby kitchen, and storage areas at the Center tidy and sanitized.
  • Accept donations, facilitate the organization of the donation room and supply closet, and help coordinate volunteers at the Center.
  • Effectively communicate Agency policy, mission, and values to other program staff, funders, collaborating organizations, and the community.
  • Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in Agency and funder mandatory trainings and events. Represent the Department at various Agency and community task forces, committees, and planning groups.
  • Accept other tasks as assigned by the Department and Agency leadership.

 

JOB SUMMARY:

Intake Specialist II (Receptionist), who must be bilingual in English and Russian or in English and Spanish, is primarily responsible for greeting, providing information, referral, crisis and short-term interventions and assistance to clients who walk in (when open to public) or call the Dancing Tree Resource Center. Other duties include overall management of the center functions such as the printer/faxing; donations, and supplies, etc.

 

JOB RESPONSIBILITIES:

  • Open and close facility, including turning on and off common equipment (copier, answering machine, coffee maker, etc.), order and manage sufficient stock of cleaning, program, and office supplies for the Center.
  • Operate multi-line phone system, receive, fax, sort and distribute daily mail, fax/voice messages and other correspondence in a timely manner.
  • Greet clients when open to the public who walk-in/call the office, research referral requests, provide information, deescalate challenging situations, and communicate in a positive and professional manner with all individuals.
  • Utilize person-centered and trauma-informed assessment to identify and prioritize client needs. Support and encourage clients’ self-advocacy. Meet client service standards set forth by the Agency regarding quantity, type, and quality of services to be delivered to clients.
  • Be familiar with services and programs provided in-house to be able to efficiently transfer calls and requests to direct service staff. Maintain and update the central resource hub to help clients with issues such as, but not limited to, housing, rental assistance, energy assistance, recovery programs, food, health etc. Be familiar with the resources available in the area and refer clients to appropriate services.
  • Complete accurate, legible and timely documentation of services delivered in accordance with Impact NW's management information system and worker of the day statistical collection. Maintain and keep up with various program schedules.
  • Keep the lobby kitchen, and storage areas at the Center tidy and sanitized.
  • Accept donations, facilitate the organization of the donation room and supply closet, and help coordinate volunteers at the Center.
  • Effectively communicate Agency policy, mission, and values to other program staff, funders, collaborating organizations, and the community.
  • Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work. Participate in Agency and funder mandatory trainings and events. Represent the Department at various Agency and community task forces, committees, and planning groups.
  • Accept other tasks as assigned by the Department and Agency leadership.

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Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=86021&clientkey=9538FF34AE399A6DACEB7D4ED1453F43&jpt=a73ec06bd5af0b1183a3300959a226cb 

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REQUIREMENTS AND QUALIFICATIONS:

  • Minimum of two years of work, volunteering in social work or related field, or lived experience.
  • One year of experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities.
  • Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.
  • Demonstrated ability to effectively work within a strength-based, trauma-informed, and person-centered support service delivery model.
  • Ability to relate to communities of color as well as with Impact NW’s diverse community of staff and volunteers.
  • Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances.
  • Ability to both - work independently and be self-motivated as well as willingness to work as a team member and support Impact NW’s mission.
  • Ability to communicate effectively in target foreign language.
  • Possession of consistent professional boundaries, good organizational skills and ability to prioritize multiple and varied tasks.
  • Ability to communicate effectively, both orally and in writing. Working knowledge of Microsoft Office.
  • Possession of valid Driver License and up-to-date Vehicle Insurance Coverage.

JOB CONDITIONS:

  • Schedule Monday to Friday 8:30AM to 5:00PM; subject to change when open to public.
  • Repetitive motion, prolonged sitting, extensive visual involvement.
  • May require some early morning, evening and/or weekend meetings.
  • May be exposed to angry or distraught people.

BENEFITS:

  • 100% Employer paid medical, Short Term and Long-Term Disability, Life insurance.
  • 401 (K) with employer matching contribution.
  • Attractive PTO and Vacation Policy.
  • Opportunity to grow through training and skills development.

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Apply here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=86021&clientkey=9538FF34AE399A6DACEB7D4ED1453F43&jpt=a73ec06bd5af0b1183a3300959a226cb 

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Listing Type
Jobs
Categories
Clerical/Administrative | Nonprofit | Office | Operations
Position Type
Full Time
Experience Level
Entry Level
Employer Type
Direct Employer
Salary
$16.56 - $18
Salary Type
/hr.

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