Store Volunteer Coordinator

Habitat for Humanity Portland Region | Portland, OR

Posted Date 4/09/2021

Position: Store Volunteer Coordinator

Reports to: Store Manager and Volunteer Program Manager

Location: Portland ReStore

Type: Full-time, Non-exempt

Compensation: Starting range of $16.00 - $19.00 an hour, commensurate with experience

About Us

At Habitat for Humanity, we believe that everyone deserves a stable and affordable place to call home. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International. We are proud to be among the top affiliates in the nation with leading edge program development, construction, innovation, and fundraising. We are invested in creating a Portland Region where everyone has the opportunity to build a better life.

We are intentional about building a healthy and thriving organizational culture and envision a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. We engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.

Position Summary

The Store Volunteer Coordinator focuses on volunteer program administration and engagement within the ReStore. This individual works in tandem with both the Store Manager and Volunteer Program Manager to ensure successful implementation of the volunteer program and programmatic goals at the store. The Store Manager provides day-to-day supervision and support; the Volunteer Program Manager provides programmatic instruction and staff development. The three positions work collaboratively to establish SMART goals for the fiscal year - the Store Volunteer Coordinator then aims to achieve those goals by empowering staff and volunteers to work diligently toward the goals and mission of Habitat for Humanity Portland Region by providing an excellent experience for all of our patrons. (i.e., volunteers, donors, shoppers, and staff.)

The ideal candidate has a positive disposition and flexible attitude, is a team player and master problem-solver, and thrives on social interaction.

Key Responsibilities

Volunteer Administration

  • Manage volunteer profiles - Receive and process volunteer applications in Volgistics
  • Coordinate individual and group volunteer schedules
  • Audit volunteer hours and maintain an accurate database
  • Complete and verify timesheets and other necessary paperwork for program volunteers
  • Coordinate onboarding with special programs
  • Conduct volunteer orientation and follow up: order background checks and maintain volunteer records
  • Assist the Volunteer Program Manager and Store Site Manager in training site staff in volunteer engagement and best practices in volunteer administration

Volunteer Engagement within Store

  • Guide volunteer engagement in the store by working with staff to ensure appropriate volunteer assignments and placements.
  • Lead individual volunteers and groups in store activities
  • Focus on volunteer engagement, satisfaction, and involvement in the mission and goals of the ReStore
  • Conduct volunteer surveys, intake interest assessments, exit interview, and other qualitative projects
  • Conduct volunteer performance check-ins and coach volunteers accordingly

Volunteer Engagement with Volunteer Program Manager

  • Recruitment - Assist with local events, tabling, and representing the ReStores at community events
  • Onboarding - Fine-tune onboarding process for optimal efficiency
  • Engagement - Encourage volunteers to reach the 100-hour benchmark, recognize volunteers for their contributions, coordinate distribution of volunteer apparel, and plan bi-monthly engagement events
  • Data Analysis - Analyze volunteer statistics and work with Volunteer Program Manager to set appropriate goals for program growth

Store Engagement

  • Store operational duties assigned as needed


Knowledge, Skills, and Abilities

  • Strong computer skills
  • Excellent communication, interpersonal, and leadership skills
  • Demonstrated skill in group facilitation while creating a positive and inclusive environment for diverse groups of people
  • Ability to multitask and complete projects with frequent interruptions
  • Ability to lead with integrity, honesty, and knowledge that promotes the culture and values of Habitat for Humanity Portland Region
  • Ability to demonstrate a comprehensive understanding of the volunteer perspective and best practices in volunteer administration
  • Ability to meet people where they are and lead to a common goal
  • Self-starter with the ability to be productive while working independently

Minimum Qualifications

  • High school diploma or equivalent and some college completion or equivalent work experience
  • 2+ years of demonstrated experience in volunteer coordination or management
  • Access to reliable transportation; must possess valid driver license and clean driving record

Preferred Qualifications

  • College degree

Work Environment and Physical Demands

  • Job operates in an open, warehouse retail environment
  • Position is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
  • Employee must frequently lift, move, and/or load items over 50 pounds with mechanical assistance and/or a team lift
  • Position requires occasional local travel - typically to other Habitat locations


  • 30-39 hours a week, includes weekends


We offer a comprehensive benefits package that includes:

  • Health insurance (medical, vision, alternative, prescription)
  • Dental insurance
  • Health reimbursement arrangement
  • Generous paid time off
  • 3% matching 403(b) retirement plan
  • Flexible spending accounts
  • Short-term disability insurance
  • Employee assistance program
  • And more!

How to Apply

Submit the following materials at:

  • Cover letter addressing how your personal and professional experiences have prepared you for this position
  • Resume
  • Three professional references

Employment is contingent on passing a background check.

Habitat for Humanity Portland Region hires a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all employees can thrive.

Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Listing Type
Employer Type
Direct Employer

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