Care Services Director

Salary: $90,000 annually

Benefits: 100% Employer paid insurance for employee (medical dental, vision), Disability, Retirement, PTO (see benefits for full detail)

Hours: Full-time, Exempt, 40 hours, Monday – Friday with occasional weekend or evening events.

Location: Portland, OR. (Travel requirements for this position entail weekly commuting to appointments across Portland, with quarterly travel expected throughout Oregon and Southwest Washington.)

About Us:

ALS Northwest is committed to enhancing the quality of life of people living with ALS through the many free programs we offer to individuals and families affected by ALS. Our programs are designed to meet these essential care needs as well as the emotional needs of those in our community and caregivers. We provide services in the entire State of Oregon and six counties of SW Washington: Pacific, Wahkiakum, Cowlitz, Clark, Skamania, and Klickitat. ALS Northwest strives to provide a supportive community and valuable resources to empower individuals living with ALS to lead fulfilling lives until the day a cure is found.

Our Vision: An end to ALS.

Our Mission: To provide comprehensive support and advocacy for people with ALS and their families, while advancing research for new treatments and an end to ALS.

About You:

You are a dedicated leader with experience managing and evaluating programs and leading teams. You have exceptional organizational skills and a clear vision for supporting individuals and their families. It is easy for you to prioritize programs and tasks to provide staff with a solid direction when work seems to get overwhelming. You enjoy supporting your team and engaging in community to build collaborative relationships and partnerships. You recognize the importance of direct and timely communication to convey program updates, initiatives, and resources that your clients and families’ needs. Delivering high quality and community -driven programs is what energizes you in this work.

Position Summary:

The Care Services Director (CSD) will have responsibility and leadership for ALS NW programs to: direct and evaluate all organization programs and services; ensure direct support is carried out to families and persons living with ALS; supervise staff to achieve performance and professional development goals; manage program budget; and build relationships with current and potential partners.

This position will directly supervise eight staff at 6.5 FTE: 5 care coordinators (3 remote staff), 1 volunteer coordinator, 1 bereavement services coordinator, 1 assistive technology services coordinator.

Key Duties and Responsibilities:

Program Leadership

• Provide direct supervision of all care services staff and implement regular performance reviews to ensure a talented and high performing program team
• Promote the growth and professional development of care services staff with the goal of staff retention of skilled employees
• Ensure the proper and necessary training of staff on ALS and programs
• Keep current with any state board licensing by attending job-related continuing education programs
• Maintains relationships at all organizational affiliated clinics
  

Program Management & Evaluation

• Research and evaluate current and potential services for families living with ALS through regular evaluations and surveys of services by clients and staff to measure outcomes
• Maintain accurate up-to-date information regarding ALS, research, care techniques and equipment Respond to people living with ALS and their families for information and support
• Facilitate access to organizational services resources such as durable medical equipment, assistive technology, educational materials, caregiving support, financial assistance, volunteer program, and bereavement support
• Provide programmatic assistance through facilitation of support group meetings, home and multi-disciplinary clinic visits and resources for family caregivers

• Develop and maintain community partnerships that support and fulfill the mission of ALS NW

Program Budget & Development

• Work collaboratively with leadership team and the Board to annually review and develop program budget
• Monitor program budget, utilize financial reports and provide regular updates to the team
• Evaluate cost per client and per service, by territory to determine optimum staffing and program utilization
• In collaboration and as needed with leadership and development teams: identify, cultivate, solicit, and steward major gifts, corporate sponsors, in-kind gifts, and planned gifts
• Collaborate with the agency's grant writer to develop grant proposals and aid in evaluating grant applications.

Advocacy, Community Relations & Marketing

• Alongside leadership team coordinate ALS education, awareness, and public policy/advocacy efforts for the organization
• Work with communications and development teams to provide updates on ALS education, organizational program activities and resources, as well as, effectively communicate ALS Northwest’s mission and vision
• Attend and promote ALS Northwest fundraising/awareness events within the ALS community and to the general public

Qualifications:

• Master’s degree in social work, occupational therapy, nursing, public health, and other related professions
• 3+ years experience in program administration, development, staffing, evaluations, budgeting, and strategic planning
• 2+ years experience of management experience leading a team and supervising social services professionals
• Strong experience working in direct and social service organizations
• Must have a valid driver’s license, car insurance, own a car, and be willing to use your own car for travel
• Proficient with technology, social media, Microsoft Office Suite
• Knowledge and/or familiarity for learning about ALS symptom management and treatment options for people with ALS
• Proven success with developing and sustaining community partnerships

Additional Desired Skills & Abilities:

• Experience with neurology and rehabilitation services
• Experience working with people facing progressive disability and end of life issues

• Knowledge of durable medical equipment, vendors, insurance reimbursement

Working Conditions:

• Flexibility to work evenings and weekends as needed (i.e.- fundraising and community events)
• Travel includes weekly commuting to appointments across Portland, with quarterly travel expected throughout Oregon and Southwest Washington.

Benefits:

• Individual health (platinum level), dental, vision benefits.
• Short-term and Long-term Disability
• 403B retirement with 6% match
• 10 paid holidays and generous PTO package
• Flexible hybrid work environment

How to Apply:

Nonprofit Professionals Now is proud to support ALS Northwest in filling this key leadership position. Applications must include a resume and a statement of interest highlighting your experience.

Application deadline: May 15, 2024

Apply at: https://bit.ly/ALScsd

ALS Northwest is an equal opportunity employer and believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each team member will offer their services wherever and whenever necessary to ensure the success of our endeavors.

Compensation 90,000

Posted: Monday, April 15, 2024
Job # 209