Network Operations Center Analyst

Reed College | Portland, OR

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Posted Date 11/28/2022

Reed College is seeking an experienced professional with network management and system administration monitoring experience to be our Network Operations Center Analyst. The Network Operations Center (NOC) Analyst will work with other IT technical staff to design, build, implement and maintain the monitoring systems needed for Reed Colleges IT infrastructure. The NOC Analyst ensures maximum possible service availability and performance of Reed’s core IT services by monitoring the performance and capability of physical and virtual IT systems using a diverse set of software tools. This role reports to the Chief Information & Security Officer.

Reed College offers an exceptional benefits package, including comprehensive and cost-free medical and dental insurance for you, and a 60% discount on medical and dental insurance for your dependents, 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time, exempt role with work hours of 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch. Salary for this position is $74,000 per year. This is not a remote position.

Who You Are

  • You are extremely detail oriented and highly organized.

  • You understand the fundamentals of network infrastructure.

  • You’re an excellent communicator with internal and external partners. You exercise tact and are adept at modifying your communication style to those of your audience or listener.

  • You enjoy solving complex problems and you remain calm and clear-headed when faced with challenges.

  • You are customer service-oriented and you take time to explain processes in a way users can understand.

  • You enjoy working in a dynamic environment that is committed to continuous improvement.

  • You are an optimistic and empathetic person that works collaboratively with their team.

  • You are comfortable handling confidential and sensitive information.

  • You are self-aware. You understand your own culture, identity, biases, prejudices, power, privilege, and stereotypes.

What You’ll Do

  • Monitor operational support systems to identify service impacting events related to IT network and IT environmental conditions.

  • Monitor and respond to critical outage alerts associated with college wide physical network, server, storage and backup systems, including environmental monitoring of all IT closets and data center environments.

  • Configure monitoring thresholds and related alerting systems to ensure Reed is able to immediately respond to cyber threats and system outages with the added ability to anticipate potential issues.

  • Perform troubleshooting and triage in order to support IT Directors, technical administrators, engineers and application owners in pinpointing issues.

  • Serves as point of contact for technical teams responding to high risk and service impacting incidents as needed.

  • Perform monitoring and escalation duties as part of operations and cybersecurity team.

  • Work in conjunction with the cybersecurity team in addressing Common Vulnerabilities and Exposures (CVE's), patch management functions and active threat hunting.

  • Coordinate incident response efforts with internal IT teams, third party vendors and customer contacts.

  • Collaborate with the Helpdesk Management to coordinate communications for incident response with internal and external parties.

  • Be available for rotational work in monitoring systems. Occasional evening and/or weekend work may be required


  • Bachelor's degree and/or 5 years of relevant technical experience in IT functions that demonstrate technical troubleshooting abilities and thorough understanding of network security and monitoring

  • The ability to push/pull/lift equipment weighing up to 30 lbs

Listing Type
Education | Nonprofit | Operations
Position Type
Full Time
Experience Level
Mid Level
Employer Type
Direct Employer

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