Mail Services Manager

Reed College | Portland, OR

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Posted Date 5/18/2022

Reed College is seeking a collaborative and detail oriented Mail Services Manager to lead our mail services team. Mail services, along with Print Services and the Bookstore is part of Reed’s Auxiliary Services department. This position leads domestic, international and intra-campus shipping and receiving services for the college community. This position also provides supervision to the campus mailroom staff and student employees. This position reports to the Director of Bookstore and Auxiliary Services.

Reed College offers an exceptional benefits package, including comprehensive and cost-free medical and dental insurance for you, and a 60% discount on medical and dental insurance for your dependents, 403(b) retirement plan with 10% employer contribution (after one year of service), educational assistance for employees and their children, 22 days of paid vacation, paid holidays, half-day Fridays in the summer, and many other campus amenities. This is a full-time, exempt role with work hours of 8:30 a.m. to 5:00 p.m. with a one hour unpaid lunch and some occasional weekend and night work as needed. The salary for this position is $60,000 per year. This is not a remote position.

Who You Are

  • You have successfully managed or led a team. You are a thoughtful and present manager.

  • You can work effectively with colleagues and/or students that may approach things differently or have different experiences than yourself.

  • You prefer working in a diverse environment and you enjoy interacting with people who have different backgrounds than you.

  • You are proactive and enjoy learning new things; you always stay up to date with ever changing regulations and requirements.

  • You have a sense for organization and maintain an orderly and productive work environment.

  • You have been commended at work for being friendly and for having excellent customer service.

  • You can juggle multiple detailed tasks while giving great customer service.

  • You have a strong interest in improving processes and procedures to increase efficiency in day-to-day and long term operations.

  • You are technologically savvy and able to learn and implement new systems and programs pretty easily.

  • You are able to lift and carry up 50 pounds and have an active, valid driver’s license.

What You’ll Do

  • Assign, supervise, schedule, train and evaluate the work of Mail Services staff.

  • Responsible for the receiving, sorting, and processing of domestic, intra-campus and international mail.

  • Responsible for outgoing mail and package shipments including USPS, UPS and FedEx shipments to both domestic and international recipients.

  • Process full service/variable data, non-profit, First Class and Periodical bulk mailings using postal software, high speed inkjet printer, digital full color press, pallet jack and strapping machine.

  • Provide customer service and supervise activity at the mail room window; accept and process mail and provide information to the community regarding mailing procedures and cost.

  • Develop, implement, and evaluate policies, procedures, and standards to promote efficient and effective mailing and shipping methods.

  • Act as liaison and advisor between college mailers and USPS. Maintain and monitor permit accounts and other mailing programs with USPS.

  • Track and bill usage of services back to appropriate departments on a monthly basis, or as otherwise needed.

  • Monitor the financial management of the mail services budget.

  • Hire and supervise 15-20 student employees, including maintaining student employee records and work schedules.

Listing Type
Education | Management | Nonprofit
Position Type
Full Time
Employer Type
Direct Employer

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