Senior Operational Manager, Preschool and Early Learning Division

Multnomah County - DCHS | Portland, OR

Posted Date 2/10/2021

Pay Range: $82,879.28 - $124,320.42 Annual

Department: Department of County Human Services (DCHS)

Job Type: Regular Non-Represented

Exemption Status: United States of America (Exempt)

Closing Date: 11:59 pm on March 01, 2021

Click here to apply for the opportunity. 




Multnomah County voters chose to invest in high-quality, culturally responsive, joyous early learning opportunities for all 3 and 4 year-old children. This investment will transform and impact educational experiences for young children and their families and we want you to help make it a success! Apply today to develop and oversee the internal operations of the new Preschool & Early Learning Division. 


As the Senior Operational Manager of the Preschool & Early Learning Division in the Department of County Human Services (DCHS), you will actively champion racial justice and equity within early childhood programs and systems at Multnomah County and in the community. You will supervise the Budgets & Contracting Supervisor and Family Experience Supervisor and oversee operational areas including budgeting, public procurement, contracting, and an application and database technology system. 


You will utilize the community framework and vision for Preschool for All to build and maintain systems, policies, and procedures that promote racial justice and equity. You will lead strategic planning, set operational goals for Preschool for All, and monitor compliance. You will collaboratively develop creative solutions that prioritize the needs of Black, Brown and Indigenous families and families of color who apply and enroll in Preschool for All programs. You will ensure that internal processes align with Preschool for All’s goals to partner with Black, Indigenous and preschool providers of color in ways that build positive relationships and support success and growth. 


Your leadership and demonstrated commitment to racial justice will support a new Division within DCHS and guide the initiative’s internal systems to embody the goal of building a preschool system that prioritizes the needs of Black, Brown and Indigenous families and families of color. 

Primary responsibilities include:

  • Leadership + Workforce Engagement: Integrate racial justice and equity principles as a key focus to all initiatives and activities with goals to influence a workplace where everyone can thrive and do their best. Turn overarching goals into an organized game plan with achievable action items. Hire, supervise, and evaluate staff while creating cohesive vision and collaborative teams that focus on eliminating oppression and white privilege in the workplace. Provide direction, coaching, guidance, and support to supervisors and team members using trauma informed and culturally responsive practices. Create innovative ways to inclusively lead with race in all areas of the new preschool system. Foster a collaborative, creative, and inclusive work environment that promotes safety, belonging, and trust. Promote management practices within the union contract, county personnel policies, and workforce equity goals. Support and implement Workforce Equity Strategic Plan and department-wide strategic business plan.  

  • Budget Management + Operations: Lead and manage the division’s budget development, program offers, modifications, and resource allocation. Develop, implement, and oversee program operations, policies, procedures, and business practices. Direct and execute application processes, intermediary organizations, and administrative support for providers. Create and oversee quality management and change management plans and systems. Establish, define, and conceptualize partnerships and projects to create innovative and effective services. Determine and align mission critical initiatives and priorities with the Early Learning Division at the state and other key partners. Identify improvement opportunities to reach efficiency, effectiveness, customer focus and data driven results. 


The ideal candidate will demonstrate the following competencies: 

  • Promoting Equity: Deconstruct barriers to a racially just system. Cultivate work environments that value truth-telling, courage and vulnerability, space to think and reflect, community-mindedness, shared power, hope, and openness to difficult conversations. 

  • Leadership and Creativity: Demonstrate understanding of the culture, political nature and interpersonal relationships that drive success at the County. Lead by example and move work forward through personal actions and collaboration. Provide meaningful feedback regarding the nature, design and intended outcomes of work in relation to the needs and demands of the County and the communities it serves. Seek, advocate for, and implement improved methods, systems and approaches to meet changing organizational needs.

  • Acting with Integrity: Act in a manner that is consistently truthful, reliable, trustworthy and transparent in words and actions. 

  • Navigating Change: You accept change as an inevitable part of work and adapt to plans as needed. You demonstrate self-awareness, effectively manage emotions under pressure, and readily offer support and encouragement to others. 

  • Learning Agility: Awareness of changing workplace trends, and possess the ability and desire to adapt your own skills and knowledge while encouraging others to do the same. Able to identify issues and educate self and others regarding paths to problem resolution.

  • Key Knowledge & Experience:

    • Advanced knowledge and understanding of the issues surrounding equity, inclusion, implicit bias, institutional racism, and other forms of systemic oppression

    • Experience using knowledge and understanding of institutional racism and systemic oppression to build or change processes, policies, and/or procedures 

    • Knowledge and understanding of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity, especially for Black and Indigenous child care providers and families, and families and providers of color 

    • Experience in leading public sector budgeting and contract processes and management 

    • Experience with technology system management

    • Knowledge and understanding of trauma-informed practices that actively resist retraumatization of individuals and communities 

    • Experience using a participatory management style to promote teamwork and a "learning" work environment for employees

    • Experience in supervising and leading diverse teams 

    • Experience in planning and leading complex projects, programs, and/or initiatives

    • Comfort with change


The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions.



To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. 


Minimum Qualifications/Transferable Skills: 

  • Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

  • Bachelor's degree or equivalent practical experience

  • Five (5) years of increasingly responsible program management experience including supervision and background or working knowledge of early education/human services/social services programs

  • Must have a valid driver's license

  • Must pass a criminal background check


*Transferable Skills: 

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. 



Screening and Evaluation  

The Application Packet: 

Your completed application must include both of the following items:   

  • A completed online application and/or resume. 

  • A cover letter. Please attach a cover letter as a separate document. In your cover letter:

    • Please describe how your background makes you a great candidate in this role described in the Overview and To Qualify sections of the job announcement. 

    • Preschool for All is a truly unique opportunity to build a new system for children and families in our community. Please include why working on this initiative appeals to you. 

    • Please describe any work experience and transferable skills related to budgets and contracts, process and policy development, and/or technology systems that include a focus on racial justice and equity. 


Please note: Your application and/or resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview. The quality of your response may determine if you are moved on to the next review. Please be clear and specific in the applicable sections of the online application/resume about how your background is relevant. Information stated in your cover letter must be consistent with your application and/or resume (when applicable). 


Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to the application deadline. 


Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.


The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

  • Initial review of minimum qualifications

  • An evaluation of application materials to identify the most qualified candidates

  • Consideration of top candidates through phone screen and/or interviews

  • Background and reference checks


Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.


Type of Position: This salaried management position is not eligible for overtime pay.


Location: Five Oak Building, 209 SW 4th Avenue, Portland, OR 97204

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.


We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.


Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Note: Veterans' Preference does not apply in a transfer process.


Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.



Recruiter: Anna Shy


Phone: +1 (503) 9887506 x87506


Application information may be used throughout the entire selection process. This process is subject to change without notice.


Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.


Job Profile: 9365 - Manager Senior

Listing Type
Business (General) | Education | Executive | Finance | Government/Public Agency | Management | Nonprofit | Office | Operations | Social Services | Technology
Position Type
Full Time
Experience Level
Senior Level
Employer Type
Direct Employer
$82,879.28 - $124,320.42
Salary Type

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