The Portland Art Museum (referred to as Museum) and the Center for an Untold Tomorrow (referred to as PAM CUT) invites applications for the position of Protection Services Supervisor. The primary responsibility of the Protection Services Supervisor is to provide proactive supervision and support to Protection Services Officers (PSO) posted in the Museum while maintaining a safe and welcoming environment during events, swing, and night shifts. Communication and sharing of information is key for this role.
The position will work with the day shift Protection Services Supervisor to oversee daily workflows, scheduling, and assignment of protection services staff. The Supervisor will support the Head of Protection Services by communicating policies and guidelines for the department, hosting re-trainings, and ensuring officers are in compliance following policies and procedures for the department and overall Museum. The position will report directly to the Head of Protection Services & Training.
Essential Duties & Responsibilities
- 60% of the job responsibilities will be conducted on the floor managing PSO and 40% will be administrative work
- Managing workflows - ensure the PSO on the swing/night shifts and events are following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, proper written documentation of all protection services related incidents, dispatching, and completing various logs/files on a daily basis
- Responds to onsite conflicts, actively engages in de-escalation techniques to resolve confrontations. Is aware of bias and practices bystander intervention techniques
- Respond to calls for assistance, customer complaints or queries. Defuses disturbances respectfully. Escorts unwelcome persons from premises as needed
- Work special events
- Provide leadership to visitors and employees during building evacuations and other emergencies. Is familiar with escape routes, exit doors, and emergency plans
- Takes proactive steps to provide a safe and secure working environment to staff and visitors
- Communicate Standard Operating Procedures and other protection services procedures and guidelines to PSO
- Oversee and guide the completion of daily tasks, including the opening and closing of the Museum
- As appropriate, help communicate and assist with the PSO training program in collaboration with the Head of Protection Services & Training
- Assist with performance improvement plans
- Assist with the annual performance review process
- Recognize and document performance as needed, provide feedback and coaching to PSO. Coordinate and refer to the Head of Protection Services as needed
- Conducts regular walk-throughs on campus
- Communicate and collaborate with the Events team to improve and sustain the customer service component of the department’s mission
- Assist in new hire orientation and facilitating training
- This role assists in gathering information and report completion. Maintains confidentiality. As requested by the Head of Dept, such as DPSST credentials or CPR certifications
Secondary or Additional Responsibilities
- Covering officer absences or breaks as needed
- Responding to after-hours emergencies as needed
- Performs other related duties as assigned
- Supervision of 6 - 8 Protection Services Officers on the swing/night shift and those working on events
- Assists with recruitment, mentoring, performance management, training & coaching. Serves as a leadership example being clear on the strategic direction of the department, being accountable and holding others accountable, and centering collaboration and the values of the museum
- Decisions are made within prescribed operating guidelines
- Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
- Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
- Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
- Promote equity and inclusion goals and have a “people first” mindset
Required Knowledge & Skills
If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.
- Strong supervisory skills (preferred in a museum or similar visitor oriented institution)
- Preferred knowledge of security protocol and procedures
- Excellent verbal and written communication skills
- Motivate staff and foster a positive work environment
- Knowledge of Google Suite
Education, Formal & Informal Experience, Training Required, Certification, Etc.
- High school diploma or equivalent professional experience required to become DPSST Certified
- Minimum 3 years of experience in a security field or related role
- 3 years of supervisory experience leading a team
- Current Oregon Department of Public Standards Safety Training (DPSST) Armed Security Professional and Supervisory Manager certification. (If expired must be renewed within 30 days of employment)
- AED/CPR/First Aid Certification (must be obtained within 30 days of employment)
- Experience with use of force continuum
- Experience with various systems related to Protection Services operations preferred (fire, access control, CCTV, emergencies, etc)
- Less than lethal or defensive tactics training preferred (i.e. Reflex Protect Spray)
- Certifications in de-escalation or other applicable intervention skills preferred
- Other training or experience in managing hostile or aggressive behavior preferred
- Non-Exempt/Hourly Status
- Schedule/Hours: 3:00PM - 11:00PM (The start time can vary depending on current needs), 40 hours per week, and scheduled days are flexible
- Onsite/Not Remote
- Evening hours and must be available to work weekends, holidays, and special events as necessary. This is a 24/7/365 day work environment
- Overtime and on-call as needed
- Mandatory Security dress code
- Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
- Occasionally work outdoors to secure the premises
- Extensive computer work
- Frequently in public spaces interacting with staff and visitors
- Occasionally lift/push/pull up to 50lbs
- Frequently ascends and descends stairs
- Frequently move about the museum
- Frequently communicates with teams members
- Frequently operates a computer and other office equipment, such as a copy machine, phone, printer, and radio
- Effectively respond to emergency situations and undertake rapid response activities
- Occasionally exposed to inclement weather
- This list does not summarize a complete representation of all physical requirements
- This is not a complete representation of all physical requirements
- This role is non-exempt/hourly and full-time
- Budgeted compensation is within pay grade H ($25.56 min - $29.68 mid - $34.10 max), depending on experience
- Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
- Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
- Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
- Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
- Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
- Transportation benefits: TriMet / C-Tran / parking pass discount or bike to work enrollment
- Museum admission & lectures, programs, and gift shop discounts
- R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations
Application Process for Protection Services Supervisor
Apply online at: www.portlandartmuseum.org/careers, to create a profile.
In order to be considered eligible, submissions require a resume, cover letter, four references, and all application questions answered. Incomplete applications will not be considered.
Closing date: Open Until Filled
The Museum has adopted a policy where all employees are required to be fully vaccinated against COVID-19 as a condition of employment, except employees who work exclusively from home or outdoors. Employees may request an exception from vaccination because of a disability or sincerely held religious beliefs. For new employees, requests for exemption must occur before beginning employment to firstname.lastname@example.org. New employees must submit proof of vaccination or a valid exception request to the HR department before their first day of work.
Equal Opportunity & Accessibility
The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.
The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at email@example.com or 503.276.4358.
About the Portland Art Museum and PAM CUT // Center for an Untold Tomorrow
The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.
The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org.
PAM CUT // Center for an Untold Tomorrow was established in 1971 as the Northwest Film Center. It is an extension of the Museum and a year-round organization where artists and audiences explore our region and the world through cinematic storytelling in all its forms—including film, television, new media, audio storytelling, gaming, and immersive arts. PAM CUT’s mission is to change for whom, by whom, and how cinematic stories are told. Through our “cinema unbound” approach to exhibition, education, artist services, and special programs, we embrace audiences and artists working at the intersection of art and cinema who are not content to be contained.
Shared knowledge around art and film enriches our communities and helps all thrive and engage in a global society. Equity, diversity, and access to art, film, and education are critical to the ongoing work of the Portland Art Museum and PAM CUT. Learn more about the Museum’s commitment to equity at portlandartmuseum.org/equity.
The Portland Art Museum and PAM CUT welcome all visitors and affirm their commitment to making their programs and collections accessible to everyone. The Museum and PAM CUT offer a variety of programs and services to ensure a quality experience and a safe, inclusive environment for every member of our diverse community. Learn more at portlandartmuseum.org/access.