We are an equal opportunity employer; including veteran and/or disability status.
The Seneca Program Director provides operational oversight of shelter and therapeutic care programs for youth in care in coordination with the Program Services Administrator. This position requires a dedicated and skillful leader who is an excellent communicator with internal and external customers while providing direction to staff for the care of youth in accordance to federal and state contracts and Agency policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Drives own car or agency vehicle to various locations as a regular part of performed work
- Leads by example in communicating and modeling the overall Agency core ideology and direction, policy, procedure, and best practices to supervisees
- Ensures staffing and systems are operating efficiently to meet contract goals, including: meeting program, compliance, and quality assurance standards and requirements; providing supervision and direction to assigned staff; and, assisting in the development of the annual budget
- Provides direct supervision, support and leadership to program staff, including full range of personnel responsibility, encouraging professional growth, supports independent decision making by staff, and facilitates team decision making consistent with agency standards; directly supervises the Case Managers and the Program Coordinator, in addition to the oversight of any external contractors
- Collaborates with the foster parent certification and training staff to ensure foster parents are screened, certified, and trained to adequately meet the needs of the youth
- Leads foster parent retention efforts appropriate for program staff
- Provides oversight of and communication with foster parents to ensure they provide high quality services to youth in care and complete required program documentation
- Updates foster parent recruitment staffing with information regarding the need for foster parents
- Adheres to agency policies and practices related to Human Resources, Finance, and Information Technology
- Collects and shares data for Quality Improvement and Program Evaluation efforts in a timely manner
- Shares on-call Supervisor responsibility weekends and evenings for programs in all Programming components
- Performs additional duties as assigned by Program Services Administrator
Must be able to provide appropriate services and interact appropriately with people from diverse socio-economic, racial, ethnic, and other cultural groups, considering their needs and impact of the interaction.
- Job Knowledge: Master's Degree in Social Work or a related field with at a minimum of four (4) years of experience, OR a Bachelor's Degree and a minimum of five (5) years of experience in a relevant field, OR a relevant combination of education, training, and experience required. Demonstrated successful skills and experience in all aspects of program management and supervision including program services, program and resource development, budgeting, and staff support and management. Direct experience managing residential or therapeutic foster care services preferred. Direct experience providing case management and/or supervising case management services preferred. Level 6
- Supervising: Responsible for full range of supervisory/managerial responsibilities with budget amd management authority to approve changes. Develops standards and objectives with staff; selects, develops, and trains quality staff; builds effective teams; provides feedback on performance and conducts timely performance reviews; and, pursues corrective action in a timely and appropriate manner. Directly supervises multiple program operations including direct supervision of Case Managers and Program Coordinator. Interprets supervisory/agency policy for supervisory unit. Level 4
- Decision Making: Decisions impact program services and carry some risk to the Decisions may have little precedent, involve interpretation of policy, and require interaction and collaboration to solve problems. Creates a sense of confidence in decisions and information by gathering data and including appropriate persons or groups in planning, decision-making, implementing, and evaluating results. Level 5
- Interpersonal Skills/Interactions: Interacts with both internal and external individuals and groups, with consequences for agency image. Interactions are non-routine, complex, and require extensive explanation or discussion. Contacts have critical consequence to the Agency. Formal presentations will be required. Interpersonal skills are a significant aspect of the job responsibilities, and skills must be highly refined. Interactions with others are complex, and may be demanding or difficult. Position may involve a high level of cooperation and ability to collaborate. Facilitating and bringing partners to agreement may be a critical part of some supervisor positions. Leads, communicates with, and motivates staff utilizing Agency's Primary Values and Agency Principles. Level 5
- Impact: Position has significant degree of influence on operations, revenue, expense, and budget. Responsible for all aspects of assigned program(s). Anticipates the future and responds to change and errors systematically using a quality management approach. Solves problems by taking risks and leading change with others. Responsible for maintaining a positive image and satisfaction with agency and agency services. Develops programs which address the needs of the diverse socio-economic, racial, ethnic and other cultural groups served. Level 5
REQUIREMENTS AND PREFERENCES (including Licenses and/or Certifications)
- Must possess a valid driver's license from state of residence (Oregon or Washington), personal automobile liability insurance, and pass a DMV driving record check.
- Must meet the driving requirements under the Agency Safe Driving Policy and maintain a good driving record that is eligible for coverage by the agency's current insurance provider
- Must successfully pass the Department of Human Services (DHS) criminal background check and, if applicable, fingerprinting
- Must be able to pass the pre-employment reference checks
- Must be able to provide official or unofficial grade transcripts, including the education level, from all educational institutions mentioned in the education section of the employment application
- Must be able to provide a copy of his/her own social security card for W-4 documentation
- Must be able to provide applicable documentation for I-9 in order to establish identity and authorization to work in the U.S.
- Direct experience managing residential or therapeutic foster care services
- Direct experience providing case management and/or supervising case management services
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated excellent verbal and written communications skills, including public speaking and preparing and delivering presentations
- Demonstrated knowledge of child welfare, juvenile justice, youth and family systems, homeless/runaway and poverty services, and relevant models/best practices in those areas as it relates to the programs under supervision
- Successful experience in working with diverse youth, families, and staff
- Familiarity with Quality Improvement philosophy and systems
- Engages with all internal and external customers with tact and empathy
- Ability to handle difficult people or situations in a courteous manner
- Ability to prioritize multiple tasks with competing timelines for multiple stakeholders
- Technology literate, including ability to use computers, operating and networked systems, databases, Microsoft Office Suite (Word, Excel, Outlook, SharePoint), etc.
- Sufficient manual dexterity and physical ability to perform assigned tasks
PHYSICAL DEMANDS & WORK ENVIRONMENT (Level 1)
- Regular and reliable attendance is required to successfully perform the essential duties and responsibilities of the job, which may include working nights, weekends, and holidays in a scheduled or on-call basis
- Stands, walks, bends, stoops, and sits in front of a computer screen on a consistent basis; must be able to keyboard and use wrists and hands
- Work is typically performed in an office environment
- Will work with children involved in the Child Welfare system; may encounter highly anxious/agitated youth and their families; interactions with young children are unpredictable and carry some personal risks while performing assigned work
- Noise level in the work environment is low and moderate
Note: This job description is representative of the major position requirements and is not intended to be all-inclusive.