The Portland Art Museum and Northwest Film Center (referred to as Museum) invites applications for the position of Event Support Staff. The Event Support Staff assists the Events department in setup and take down for all events from external weddings and fundraisers to internal gallery events and meetings. Additional support is provided as coat check, janitorial, wayfinding, and crowd control services.
This is a fast-paced, physically demanding position that requires excellent organization and time management skills. Event support staff are the backbone of the Museum's events, often working within a tight time frame to complete multiple tasks. Events would not be possible without the hard work of the event support staff crew, who do everything from setting tables to deep cleaning carpets and providing mid-event custodial support.
This role's workflow will change depending on the season. During busy event seasons, the emphasis is on room setup and event support. During the slower seasons, the emphasis shifts to the upkeep and improvement of our venues and equipment.
Essential Duties & Responsibilities
- Provide exceptional customer support in interactions with clients and uphold an environment that is welcoming, friendly, and approachable.
- Set and strike furniture in a safe manner.
- Fulfills setup duties by setting banquet furniture in event spaces in compliance with local life safety regulations.
- Fulfills custodial duties in advance of, during, and after events by stocking supplies, thoroughly cleaning and maintaining restrooms, collecting and disposing of garbage and recyclables, and providing a speedy response to spills or other custodial duties.
- Maintains ballrooms and other event spaces through painting, regular vacuuming, and carpet scrubbing.
- Crowd control duties, such as watching events during lunch breaks and conducting fire watch.
- Fulfills coat check duties by checking event attendees’ various coats, umbrellas, and bags.
- Monitoring events to ensure the safety of guests,staff, and museum property.
- Maintain all equipment relevant to their position and uphold a high level of customer service while fulfilling all their duties.
- Adheres to event safety standards.
- Provide exceptional customer service in daily face-to-face interactions with museum visitors and uphold an environment that is welcoming, friendly and approachable.
- Keep track of schedules/timelines, both for the day and week.
- Identify and positively resolve client issues in the moment or elevate with care to the Production Supervisor. Knowledge of unconscious bias and awareness of microaggressions.
- Actively participate in promoting the Museum’s equity and inclusion and access goals.
Secondary or Additional Responsibilities
- Maintain and track an active inventory of furniture, tools, and event items.
- Repair broken furniture, signs, and other miscellaneous items that have been damaged.
- Fulfills administrative duties in the Event’s office by helping with items such as data entry, filing, and running errands.
- If comfortable and qualified, occasional driving of company van to pick up various supplies and do drop-offs.
- Performs other related duties as assigned.
- No supervisory responsibility.
- Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability.
- Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access.
- Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives.
- Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement.
- Use the equity lens in decision making. Promote equity and inclusion goals and have a “people first” mindset.
Required Knowledge & Skills
If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.
- Knowledge of custodial procedures including the use of a carpet scrubbing machine.
- Outstanding organizational skills. Prioritize the work and complete projects in a timely manner.
- Attention to detail and maintain calm under pressure.
- Knowledge of coat check and crowd control roles preferred.
- Function well in a busy work environment, working independently and as part of a team and receptive to supervisory direction.
- Carry out written or oral instructions, generally in a sequence or with scheduled work activities occurring on a regular basis.
- General knowledge of the museum's venue and meeting spaces and the equipment storage that supports them.
- Be respectful of diverse identities. Comfortable with and desire to engage all clients.
- Previous experience with Interior painting and basic building maintenance including drywall patching desired, not required.
- Previous experience with hand and power tools and general knowledge of basic fabrication techniques desired, not required.
On The Job Training Required, within windows as listed
- Learn the events departments emergency response plan and the locations of all fire extinguishers and AED/first aid kits (on the job within first week)
- Learning certain fire codes and ADA requirements (on the job, within first month)
- Best methods of laying out a room consistently (on the job, within two months)
- Locations of furniture and custodial supplies (on the job, within first week)
- Cleaning methods for equipment (on the job, within one month)
- Bloodborne Pathogen Training (on the job training)
- Software (Ungerboeck Hub, WhenIWork, Gmail, Google Docs, Google Calendar, Excel), (on the job, within first month)
- Knowledge of events inventory (on the job, within first month)
- Maintenance and repair procedures (on the job, within first three months)
Education, Formal & Informal Experience, Training Required, Certification, Etc.
- High school diploma or equivalent, preferred. No formal education required.
- 1 year events set-up and tear-down or custodial experience preferred.
- Schedule/Hours occasional, on-call to be shared by supervisor, 4 hour minimum - 12 hour shifts
- No Travel
- Can be substantial overtime depending on events calendar
- Evening hours
- Close work with chemicals; cleaning supplies
- Onsite/Not Remote
- Continuously stand, walk, bend, use fingers and hands to handle material, tools or equipment, and reach with hands and/or arms.
- Occasionally sit, balance, stoop, kneel, crouch, or crawl.
- Occasionally climb stairs or ladder (up to 20ft above the ground).
- Frequently lift/push/pull heavy items with or without assistance. When lifting is required, employees are asked to use good judgment, make safety a top priority, and ask for assistance of others or of equipment as necessary.
- Frequently lift 13lbs above shoulder height.
- Frequently lift 59lbs from floor height. Will adhere to SAIF standards if lift weight is above 59lbs.
- Push or pull carts up an incline and safely roll down the incline. Weight can be 200 lbs. and require a team effort.
- Activity varies from lifting a heavy object for a few seconds, to carrying heavy objects across large ballrooms.
- This does not represent a complete list of all physical requirements
- This role is non-exempt/hourly
- Budgeted compensation is within pay grade B ($14.00 min - $15.75 mid - $17.50 max), depending on experience
- Shift differentials, for hourly/non-exempt staff, for hours worked within:
- Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
- Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
- Shift differential only applies to onsite work
- Eligible for a $1500 hiring bonus to new hires who join the team and stay with the Museum for 6+ months
- Complimentary admission to the Museum for employee and guest(s) accompanied by you
- Access to Museum lectures and programs
- Discounts at Museum Shop
Application Process for Event Support Staff
To apply online visit: www.portlandartmuseum.org/careers follow the link to create a profile. Resumes received without completed employment application will not be considered. For questions or accommodation please contact email@example.com.
Please attach a cover letter and in addition, we ask that applicants answer the questions within the application. The Museum engages an equity hiring committee to review applications.
Please do not delay in applying. We are looking for an incumbent to begin this role as soon as possible.
Closing date: Open Until Filled
The Museum has adopted a policy where all employees are required to be fully vaccinated against COVID-19 as a condition of employment, except employees who work exclusively from home or outdoors. Employees may request an exception from vaccination because of a disability or sincerely held religious beliefs. Exceptions to the vaccine mandate require additional safety parameters such as weekly testing. For new employees, requests for exemption must occur before beginning employment to firstname.lastname@example.org. New employees must submit proof of vaccination or a valid exception request to the HR department before their first day of work.
Equal Opportunity & Accessibility
The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.
The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at email@example.com or 503.276.4358.
About the Portland Art Museum
The Portland Art Museum is one of the oldest art museums on the West Coast and seventh oldest in the United States.
The permanent collection has more than 42,000 works of art, and at least one major traveling exhibition is usually on show. The Museum’s collection is distinguished for its holdings of arts of the native peoples of North America; modern and contemporary art; Asian and American art; photographs, prints, and drawings; English silver, and an outdoor public sculpture garden.
The Museum is accredited by the American Alliance of Museums. Learn more at https://portlandartmuseum.org/
About the Center for an Untold Tomorrow
The Museum's sister organization, the Center for an Untold Tomorrow is a space founded to encourage the study, appreciation, and utilization of film where artists and audiences explore our region and the world through cinema and cinematic storytelling in all its forms.
CUT hosts the Portland International Film Festival, Northwest Filmmakers' Festival, Reel Music Film Festival, Portland Jewish Film Festival and the Young People's Film Festival.