Senior Response Manager, Humanitarian Response Team

Medical Teams International | OR

Posted Date 4/08/2021

This position is open to officing in our Tigard location with remote locations considered.

Medical Teams International is in exciting stage of growth focused on reaching the aspirational goals of tripling the number of displaced people served and tripling our capacity to respond to sudden onset disasters. The HRT Senior Response Manager oversees key elements of establishing the strategy for new responses, including, management, initiation, implementation, and monitoring of humanitarian responses and programs; overseeing assigned humanitarian programs; and supporting the administration of HRT operations. Primarily these responses will be in new countries that Medical Teams does not currently operate in.

The role serves as the response leader for new responses and works closely with the Response Specialist, Health Response Manager, Program Support Officer and Global Safety and Security Advisor to identify needs, define response strategy, liaise with donors, and implement assistance. This position requires significant international travel, on short notice up to 50%.

Medical Teams International Calling: ?

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.


Strategic Planning

  • Work closely with the Director, Humanitarian Response Team in the development of humanitarian response strategies, institutional funding acquisition, annual work plans, and reporting against team and group outcomes and indicators.

  • Collaborate with the Director, Humanitarian Response Team and other Humanitarian Response Team members, Global Services team, and Finance department, on the continual improvement and implementation of the Humanitarian Response Plan to strengthen organizational capacity.

  • Available to deploy in a leadership role immediately in the event of an emergency response being initiated.

  • Contribute to the achievement of the MTI Core Humanitarian Standard Improvement Plan.


  • Provide support for MTI’s emergency responses and where necessary, backstop in-country teams.

  • Design, implement and document findings from needs assessments in new and ongoing humanitarian crises, especially identifying barriers to health care in close collaboration with the Health Response Manager.

  • Develop and lead Tabletop exercises to practice response actions with headquarters and HRT staff.

  • Act as legal representative for MTI in new countries to establish operating permission or country registration.

  • Collaborate with HQ staff to ensure that HQ program reporting, information and data is current, including country information, proposals, and funding needs.

  • When deployed to a response, provide regular and clear updates on response strategy to the Humanitarian Response Team Director and other headquarters stakeholders.

  • Provide technical assistance and guidance to Country Offices in implementing action plans based on assessments, recommendations and program outputs.

  • Develop and train on humanitarian capacity building for staff at headquarters, country offices and the MTI Humanitarian Response Roster, which is comprised of clinical volunteers.


  • Develop partnerships with other NGOs in disaster response to form complimentary response plans and/or work as a consortium for donor funding, with a particular focus on working with Integral Alliance partners.

Finance and Human Resources

  • Build strong relationships with support functions to build their readiness and understanding for MTI humanitarian responses.

  • Coordinate with MTI HQ to support humanitarian teams in finance, HR functions and assist in recruitment and orientation of new humanitarian country program staff.

  • Document and manage a response budget throughout a response and ensure expenses are documented per the Financial section of the Field Operations Manual.

  • When Response Team Lead, design response organizational charts, oversee creation of staff job descriptions, and initiate hiring of national staff.

Resource Development

  • Establish and maintain contacts with key donors and coordination bodies to ensure Medical Teams International response is relevant, coordinated and known by donors to ensure funding and inclusion in humanitarian community Humanitarian Response Plans.

  • Meet with donors to influence their funding strategy, such that MTI the response is funded.

  • Write institutional donor and private funder concept notes and proposals based upon needs analysis for humanitarian health interventions, with the support of other team members on the Humanitarian Response Team.

Safety and Security

  • In coordination with Global Safety & Security Advisor analyze, update or develop country/program security guidelines and make recommendations for improvements for security management plans, evacuation contingency plans and standard operating procedures and oversee utilization of security expert advice.
  • Undertake Security Risk Assessments for MTI operations or oversee the work of consultants undertaking them.

  • Ensure implementation and compliance of MTI’s security policy and standard operating procedures for MTI operations.

  • Comply with and promote all relevant MTI policies and procedures with respect to child safeguarding, safety and security, code of conduct, equal opportunities, and other relevant policies.

  • Support headquarters international Crisis Management Team, as needed.

Supervisory Responsibilities

  • Direct management of the Response Specialist and Program Support Officer in supporting the administration of humanitarian operations as designated

  • Oversee management of designated humanitarian programs, and the related response leadership, including financial management, strategic planning, partnership development, program quality, reporting, fund raising, communications and provision of technical assistance.

  • Manage programs and staff according to MTI policies and Field Operations Manual in the event of being appointed team leader, or another role, during the first phase of a response.


  • Ensure accountability is integrated into country strategies, program design, monitoring and evaluations, recruitment, staff onboarding, trainings and performance management, partnership agreements, and highlighted in reporting.

  • Ensure the Safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies.

  • Ensure accountability is integrated into country strategies, program design, monitoring and evaluations, recruitment, staff onboarding, trainings and performance management, partnership agreements, and highlighted in reporting.

  • Utilize volunteers whenever possible.

  • Additional duties as assigned.




  • Bachelor’s degree in international relations or related field.

  • Hostile Environment Awareness Training.


  • Master’s degree in public health, international relations or related field.

  • Humanitarian training.

  • Security management training.

  • Training experience


  • Valid passport.

  • International driver’s license, or ability to obtain one.

  • Current first aid certificate

  • Train the trainer Certificate, or similar.

  • Rapid needs assessments in a humanitarian crisis certificate, or similar.



  • 6-8 years’ experience (or 8-10 years’ experience of which 5 years were working with an NGO) in a field based senior management role delivering humanitarian assistance funded by institutional donors.

  • Demonstrated experience in leading the startup of humanitarian responses in the field.

  • Minimum 2 year’s operational experience in conflict or complex natural disaster responses with an NGO.

  • Experience overseeing proposals, implementation, and successful audits of programmatic grants from several of the following donors: UNHCR, UNICEF, WFP, OFDA, PRM, BHA and Country Based Pooled Funds.

  • Demonstrated experience in working in partnership with other NGOs through consortiums, coordinated response etc.

  • Experienced in managing security in insecure environment utilizing a community acceptance strategy.

  • Aware of current safety and security practices and issues affecting the humanitarian community globally.

  • Experience working in hostile environments.

  • Leading the development of community acceptance in humanitarian contexts.

  • Experience in training design and delivery to a multi-national audience.

  • Experience managing and developing budgets.


  • Experience as Country Director in humanitarian aid NGO

  • Knowledge of global humanitarian coordination bodies and advocacy to the highest levels of the United Nations.



  • Commitment to Medical Teams International Calling and Values.

  • Ability to build and maintain a high functioning, high performing work team.

  • Ability to deploy to international locations within 48 hours and travel up to 50% of the time.

  • A knowledge of humanitarian contexts and application of humanitarian principles.

  • A knowledge of project cycle management and the Core Humanitarian Standards.

  • Self-motivated with the ability to work autonomously in a highly stressful and challenging environment.

  • Ability to maintain and develop collaborative relationships.

  • Ability to set clear objectives with teams and individuals, and monitor progress and performance.

  • An understanding of conflict resolution and experience in negotiation to support positive outcomes.

  • Able to make decisions in stressful and chaotic situations.

  • Able to articulate plans and decisions cross-culturally.

  • Thorough knowledge of the humanitarian system and current developments, including the transformative agenda and Grand Bargain.

  • Must be able to exercise considerable initiative.

  • Detail oriented with an ability to maintain accurate records.

  • Ability to independently plan, organize and follow through on task.

  • Ability to maintain and protect the confidentiality of organization information.

  • Ability to handle multiple projects simultaneously; flexible.

  • Ability to operate well in a fast-paced work environment.

  • Ability to work flexible schedule and weekends as needed.

  • Proven ability to undertake Security Risk assessments.

  • Proven skills in concise and succinct report writing. Ability to prioritize security related tasks and complete reports to deadlines.

  • Ability to formulate and communicate analysis of a changing security environment.

  • Excellent interpersonal skills with the ability to communicate at all levels, establish information and security networks, and coordinate with country authorities, armed actors (where appropriate), donors, International Organizations and local NGOs.

  • Ability to develop strategies or build capacity in others to mitigate the diversion of aid and operate in areas where designated foreign terrorist organizations are present.

  • Strong leadership skills.

  • Fluent in English (written and spoken).

  • Must have the ability to consistently communicate professionally and effectively with all constituents.

  • Ability to network with donors for the purposes of obtaining institutional funding.

  • Strong interpersonal skills.

  • Ability to communicate effectively both verbally and in writing.

  • Standard Office Software

  • Moderately skilled with Microsoft Office, including Word, Excel, Teams, and PowerPoint, and Communication Software

  • Moderately skilled with Microsoft Outlook

  • Basic skills with GIS Mapping

  • Experience with Skype, Whatsapp, Sharepoint, and Google Drive preferred


  • Understanding of international public health programs.

  • Additional language(s) – ideally French, Spanish and/or Arabic.



The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to:

  • Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer.
  • Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer.
  • Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself.
  • Frequent close vision and the ability to adjust focus.
  • Occasionally ascends/descends stairs, steps, or ladder.
  • Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc.
  • The employee must occasionally lift and/or move up to 40 pounds.
  • Seldom to occasionally positions self to stoop, kneel, crouch, or crawl.
  • If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot.


  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderately quiet. Add more options and include field requirements.

  • The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme hot or cold weather, and very basic living conditions.

Listing Type
Management | Nonprofit
Experience Level
Senior Level
Employer Type
Direct Employer

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