Program Coordinator, PSMP (1/15/2021)

Compass Housing Alliance | Seattle, WA

Posted Date 1/15/2021

ABOUT THE POSITION: The Program Coordinator provides oversight and coordinates programming for the assigned program. Programing will directly address guest’s barriers and enable a smooth transition from homelessness into next step housing. The Coordinator works with Otto’s Place Manager and the Director of Emergency Services. to facilitate development and expansion of services and facility through engaging with the community and building networks. Time is divided between leading shift coverage, supervising front line staff, administrative tasks, schedule management, and case management support. All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and philosophy of care.

ABOUT THE PROGRAMS: Providing fifty-three (53) units of transitional housing and emergency shelter for male-identifying individuals experiencing homelessness at our Compass Center building, the Pioneer Square Men’s Program has been a stop for many on their way out of homelessness and into permanent housing. The program offers case management and resources to help participants find stability and overcome barriers to housing. Seventeen (17) beds in the Men’s Program are reserved for veterans referred by the VA Hospital and King County Veterans. The remainder of program beds are divided among Cascade Housing Foundation and the FareStart Culinary program participants.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit

LOCATION: Pioneer Square (Seattle, WA)

REPORTS TO: Director of Emergency Services


SCHEDULE: Weekdays (plus evenings and weekends as needed for emergency on-call)

SALARY RANGE: DOE and within Compass ranges

BENEFITS: Unlimited Orca Transportation Pass, Medical/Prescription/Vision, Dental, $500 Health Flexible Spending Account 4 Weeks of Paid Time Off (PTO) & 11 Paid Holidays, Retirement Plan, Employee Assistance Program


Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

Program Coordination

  • Coordinate daily operations of program.
  • Assure the maintenance of logs, track intake and exit data, HMIS reports, invoices and statistical data and maintain client rosters.
  • Document procedures for individual contracts, including charting, rostering, billing, exits, and preparation for annual audits.
  • Liaise and Communicate with partnered support services such as Cascade Housing Foundation, Veteran Affairs and FareStart culinary program.
  • Coordinate daily operations of transitional housing and shelter program beds for clients including registration, meal service, social activities, and case management services.
  • Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders.
  • Train and ensure the enforcement of program policies and agency rules.
  • Work in conjunction with other Compass Housing Alliance programs to support agency mission.
  • Know and understand the contracts and ensures compliance of contracts are being met.
  • Facilitate regular team Staff Meetings.


  • Hire, train, and supervise program staff including both regular and relief staff to ensure effective delivery of trauma-informed services.
  • Develop schedule and ensure shift coverage to provide service delivery points.
  • Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
  • Provide emergency back-up shift coverage as needed.
  • Mange staff scheduling and ensure adequate coverage to provide service delivery.

Participation in Service Delivery

  • Provide supportive crisis counseling and case management services to program participants as needed with clearly documented client case notes.
  • In partnership with the Otto’s Place Program Manager, and the Emergency Services director facilitate program improvements and development including staffing decisions, and auxiliary services.
  • Build and maintain a network of community providers and services to address guests’ needs, serving as liaison with referring agencies.
  • Provide and model de-escalation and crisis intervention, developing supportive shelter milieu. Act as a model for front-line staff.
  • Participate in ongoing training and program development.


  • Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.
  • Serve as a member of the management team.
  • Foster a cooperative and harmonious working climate to maximize employee morale and productivity.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Project a favorable image of the organization in order to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.


  • Carry out supervisory duties in accordance with the agency policies and applicable laws. Directly supervise Case Managers, Counselors, and Relief Staff. Participate in the hiring of new staff; Monitor performance; Provide recognition to staff; Provide coach/counseling and discipline, when necessary; Address complaints and resolve problems.


  • Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services.
  • Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.
  • Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
  • Excellent boundaries, de-escalation and crisis intervention skills.
  • Ability to set and maintain boundaries in a professional manner.
  • Ability to follow agency policy and procedures to maintain safety and security within the facility.
  • Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.
  • Demonstrated knowledge of local resources and services for individuals who are low-income and homeless, as well as the ability to develop a network of providers to serve needs of agency clients.
  • Promote a team environment that values, encourages and supports differences.
  • Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientations.
  • Relate openly and comfortably with diverse groups of people, while valuing their differences.
  • Model sound interpersonal boundaries and a high level of emotional intelligence. Manage difficult interpersonal situations effectively.
  • Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
  • Strong problem solving, time and project management skills are required to be successful in this role.
  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.
  • Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards, required.


  • Bachelor’s degree in social work or related field strongly desired, master’s degree a plus. Or relevant work experience, certificate and/or equivalent continuing professional development or education.
  • A minimum of 1-years’ experience in a human/social services setting with a focus on homelessness, supportive housing, mental illness, substance abuse, employment, or domestic violence, strongly desired.
  • A minimum of 1-years’ experience in direct supervision/management of people, desired.
  • Experience in outreach, case management and other direct service delivery for housing insecure families and individuals, required.
  • Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, required.
  • Awareness and/or training around issues of equity, intersectionality, and belonging.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • The employee is frequently required to stand, walk, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.
  • Work takes place in a shelter environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
  • Travel to program sites and meetings outside the office and around the county are necessary.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings.

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse client/guest/resident community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our community includes individuals who are physically and/or mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.

This position is eligible for occasional remote work.

Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.


Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

Listing Type
Position Type
Full Time
Employer Type
Direct Employer
DOE and within Compass ranges

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