Hepatitis C Program Coordinator

Central City Concern | Portland, OR

Posted Date 2/22/2021

Open Until Filled

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through innovative outcome-based strategies which support personal and community transformation.

SUMMARY: This position is housed in the Central City Concern Pharmacy and will involve the coordination of services for Blackburn Center patients in the Hepatitis C (HCV) treatment program, working closely with providers, patients and pharmacy staff. Program Coordinator scope will include a unique combination of administrative, research and patient care services. This role is especially relevant for individuals pursuing opportunities for direct patient contact, increased knowledge of pharmacy, meeting facilitation, program planning, research experience, and leadership opportunities. The Program Coordinator will work closely with partner programs within Central City Concern and in the community, thereby improving health outcomes and patient experience as part of a comprehensive approach to ending homelessness and achieving self-sufficiency.

Schedule: Monday-Friday 8:00am-5:00pm with a one hour lunch

Duties to include:

  • Oversee the program application to include but not limited to Hep C medication inventory, patient enrollment, treatment outcome, education and documentation.
  • Collaborate with Hep C team to establish, monitor and achieve goals related to hepatitis C treatment.
  • Enhance Hep C program quality, assess and improve accessibility of HCV treatment.
  • Collaborate with community partners to advance Hep C program initiatives for CCC clients and others with HCV.
  • Manage referrals for HCV services, including referrals for HCV Treatment.
  • Maintain billing and insurance accuracy by performing on-line billing procedures, calling third-party insurers for clarifications of payments, and assisting in preparation, submitting and/or tracking of prior authorization requests.
  • Identify criteria to evaluate program outcomes, perform audits, and submit the evaluation to management.
  • Create organizational systems for HCV programming, including the creation of policies and procedures as needed.
  • Research-specific: Schedule and implement survey tools for existing and new HCV patients. Keep track of regulatory work, recruitment, patient visits and retention efforts. Track regulatory work and reporting in line with Internal Review Board (IRB) requirements. Ability to establish informed consent with patients.
  • Quality Improvement and Reporting: Coordinate with IT and Quality Management to implement and maintain HCV treatment program data. Make recommendations from the analysis of this data. Track and report data related to patient program admission, progress, discharge and other criteria as needed.
  • Care Coordination and Communication: Work collaboratively with the HCV treatment team to identify potential barriers for accessing services. Participate in Outreach activities necessary to offer services and encourage participation in a non-coercive manner. This includes in-person and phone outreach to HCV program patients who are due for labs, medication dispensing, and patients who have missed appointments. Coordinate dispensing schedules of prescriptions and monitor necessary lab work and orders.
  • Update Blackburn Center and pharmacy staff of administrative or workflow changes as directed by the Director of Pharmacy and/or Clinical Pharmacist Lead.
  • Documentation: Work closely with the Medical Records Department to electronically file and index clinical information into the patient’s chart in the Electronic Health Record (EHR), as well as obtain, process, and document all necessary information and paperwork required to assist in the provision of HCV services to Blackburn Center patients.
  • Perform all duties necessary to ensure the safe and accurate preparation of medications, including gathering necessary patient information, entering it into the computer system, counting or pouring medications and labeling containers.


  • High school diploma or GED required. Pharmacy technician license or ability to obtain within three months after hire. Bachelor’s Degree in human/social services field (social work, public or community health, health sciences, psychology) or related field with one year experience working in community health preferred, or minimum two years of experience working in community health.
  • At least one year experience working with homeless, low-income, or other vulnerable populations in a supportive role, or working with populations living with HCV/HBV/HIV.
  • Strong cultural awareness of people who use drugs and how this may affect or influence service delivery.
  • Must have current CPR certification before first day of employment
  • Must pass a pre-employment drug screen, TB test, and background check.

Benefits: Central City Concern offers an incredible benefits package to our employees:

  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution.
  • 9 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all responsibilities within this role. A full position description will be provided if invited to an initial interview.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Listing Type
Position Type
Full Time
Employer Type
Direct Employer

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