Business Systems Analyst III

• Coordinate with customers to collect, translate, and document business processes and requirements.
• Perform advanced business analysis to determine technical solution recommendations, business process improvement recommendations or data improvement recommendations.
• Provide technical and functional support over multiple systems and applications.
• Consult or collaborate with other bureaus including the Bureau of Technology Services to determine other city solutions in use and feasibility for our Bureau's use cases.
• Collaborate with other BSAs and BES’ Data Strategist to operationalize (and continuously improve) the Bureau’s Data Management Strategy and the policies and initiatives set forth by our Bureau Leadership Team and the IT Governance and Data Governance Committees.

• Ability to establish and maintain effective interpersonal relationships with a diverse set of internal and external stakeholders.
• Effective communication skills, orally and in written format.
• Experience in effective organizational culture and change management.
• Skilled in effective time management and the ability to work effectively in a multi-task and deadline-driven environment.
• Advanced knowledge of methods and techniques used in the installation, troubleshooting, upgrading, and problem resolution of software and other information systems.
• Knowledge of business functions and relevant statutes, policies, regulations, and ordinances, and the ability to analyze, interpret, explain, and apply them.
• Advanced knowledge and skills of asset management practices with ability to effectively leverage information systems to develop optimized asset management practices and policies.
• Experience managing workorder asset management systems for large companies/utilities. Skills in application maintenance, expansion, and application access management.
• Experience with Oracle (OWAM) and Infor Public Sector asset management software preferred.
• Knowledge of workflow mapping with the ability to engage large and diverse groups of internal and external stakeholders in developing and documenting optimized business processes.
• Advanced knowledge, principles, and practice of business communications, skills in leveraging technology to enable organizational cultural change. Ability to clearly document business processes, and standard operating procedures and manage decision tracking logs.
• Develop and monitor software and information technology performance indicators, and monitor integration efficiency and effectiveness of applications.
• Research, evaluate, implement, and administer third-party software tools to enhance software functionality and streamline business processes, and collaborate with system vendors to recommend changes and system upgrades.
• Create and promote a diverse and equitable workplace that demonstrates an environment respectful of living and working in a multicultural society.
• Documentation for business processes, standard operating procedures, decision tracking, work tracking, configurations, upgrades, testing, narratives for software use and metrics, major tasks/accomplishments, etc.
• Support users with just-in-time coaching/user support; resolve issues with the application; answer questions about procedures, processes; perform group and one-on-one training.
• Provide data loads via the database, coordinate instance refreshing, and support data cleanup.
• Support the data/reporting analysts when requested with data interpretations, database table/field locations, etc.

• We implement equity in our workplace, business practices, and service delivery.
• We value our customers and partners.
• We carefully manage our watersheds, wastewater and stormwater infrastructure, and financial resources.
• We encourage leadership among our employees in our City and community.
• We support a diverse, collaborative, healthy, and engaged workforce.
• We urge respectful communication and transparency.
• We advance innovative, sustainable, and resilient solutions.

1. Knowledge of the principles and methods used in systems analysis including business process analysis, activity, or user story mapping, entity relationship diagramming, and conducting requirements interviews or workshops.
2. Experience working collaboratively with customers and information system professionals to ensure all parties understand (in their terms) important information such as system needs, requirements, and constraints.
3. Experience communicating complex ideas, both written and verbal, to a variety of audiences such as field crews, technical staff, and leadership
4. Experience evaluating complex technology solutions with an eye towards the impacts to more efficiently or effectively managing data through improved quality or accessibility.
5. Ability to balance responsibilities for multiple projects to ensure timely results.

STEP 1: Apply online between September 23, 2024- October 11, 2024

Required Application Materials:

• Resume
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.) by the closing date of the recruitment.

Application Tips

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your résumé should support the details described in your responses to the supplemental questions.
• Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

STEP 2: Minimum Qualification Evaluation: Week of October 14, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.

STEP 3: Establishment of Eligible List: week of October 21, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

STEP 4: Selection (Interview): TBD

• Hiring bureau will review and select candidates for an interview

STEP 5: Offer of Employment: TBD

STEP 6: Start Date: TBD

• A start date will be determined after all conditions of employment have been met.

Click here for additional information regarding the following:

• Click here for additional information regarding the following:
  • City of Portland Core Values
  • Recruitment Process - Work Status
  • Equal Employment Opportunity
  • Veteran Preference
  • ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity/Affirmative Action Employer