Title: IT Support Coordinator
Report to: Service Desk Manager, IT
Location: Beaverton, OR
About the role…
The Support Coordinator serves as a member of the Service Delivery team, providing assistance to the Road Scholar community in utilizing services, facilities, and equipment provided by the Information Technology department. S/he ensures a high level of service at all times (including but not limited to: assisting users in making optimal use of officially supported hardware & software, maintaining equipment inventory & allocation, and deploying software images). While travel between offices may occasionally be required, this position will primarily be based at our call center in Beaverton, OR.
Performs direct end-user support and ensures a high level of service at all times. Serves as key member of Tier 2 troubleshooting team, diagnosing and resolving issues for company-sponsored software & hardware (including computers, phones, projectors, and printers), as well as email, Internet, and end-user network access problems. Escalates issues to functional teams as necessary. Installs, upgrades, and maintains computer hardware, peripherals, operating systems (Windows, Mac), and software (Microsoft Office, Adobe Creative Suite, etc.) Builds and deploys software images as necessary. Manages lifecycle of technology equipment; maintains stock and protocol for supplies; facilitates repair/replacement/maintenance of equipment and technology-equipped facilities. Contacts third-party vendors for warranty or contract service repair. As assigned, leads or participates in technology upgrade and rollout projects, e.g. new software or operating system rollout, enhanced web services, etc. Creates and maintains support documentation. Serves as backup to other members of Service Delivery team, assisting in their tasks as necessary. Works on special projects and performs other duties as assigned.
Combination of academic degree, practical experience, and interpersonal skills required to fulfill the duties and responsibilities of the position in a professional manner 1-2 years’ experience working with microcomputer software and hardware Good communications and organizational skills required Firm understanding and ability to troubleshoot TCP/IP networking protocols
Have sufficient mobility to perform duties in small spaces involving crouching, stooping, kneeling and physical ability to perform tasks requiring physical strength to lift 30-45lbs Enterprise level telecom experience with PBX and VOIP systems Experience with audio/visual equipment.
We offer competitive compensation and excellent benefits::
Health, Dental and Vision Insurance 3 weeks PTO Casual work environment…Jeans every day! $1,000 program credit toward one Road Scholar learning adventure per year $5,000 tuition reimbursement per year Retirement Plan with a company match up to 5% and more… Check out our Careers webpage at www.roadscholar.org/about/careers for more details.
ROAD SCHOLAR SUPPORTS DIVERSITY IN OUR STAFF, PARTICIPANTS AND PROGRAMS.