Senior Director - Supportive Housing & Employment Services

Central City Concern | Portland, OR

Posted Date 1/20/2021

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.



  • Support and build a just culture which evolves program design and execution, fosters collaboration, and supports staff and team joy in work.
  • Expand and improve client pathways from homelessness to self-sufficiency.
  • Lead in a manner which supports CCC’s Commitment to Equity, including elevating diverse voices and ensuring that people of color are represented at all levels of leadership within the organization.
  • Provide direction and development of leaders responsible for the various programs within the Supportive Housing & Employment Services organization.
  • Oversee contractual management, funding resources, design, implementation, and reporting of, to improve program performance and outcomes.
  • Build and foster partnerships to provide additional sustainable funding and pursue opportunities that increase and improve revenues for Employment/Supportive Housing Programs.
  • Develop, monitor, and evaluate department and program strategic plans, budgets and outcomes.

Supportive Housing

  • Provide leadership and guidance for the teams of the Supportive Housing programs that include FAN, PTP, Stabilization, Flip the Script, Transitional Recovery Programs, Veterans, and Permanent Housing Programs.
  • Promote and elevate a pro-social and community building culture within CCC’s housing communities that reduces social isolation and promotes positive relationship building.
  • Support community partnerships with agencies within the metro area that advance our work, including but not limited to participation in the HADIN, FAN network, AHFE Housing and Health Work Groups.

Employment Services & Social Enterprises

  • Provide leadership and guidance to the team of Employment Services for homeless individuals and CCC clients implementing evidence-based practices including Individual Placement and Support.
  • Provide leadership and guidance to the Social Enterprises teams, including supporting the evolution of client pathways to employment through volunteer and training opportunities.
  • Support the continued development of the on-call staffing pool and dispatch
  • Support long term financial sustainability efforts including revenue support for employment services and the development of social enterprises with positive operating margins.
  • Evaluate, secure, and maintain a strong partnership with manufacturers, vendors, sales representatives, Worksystems, WorkSource, DHS, Joint Office/A Home for Everyone, State, County and City partners, representing CCC in providing best practices and integrity specific to program management.


  • Work in close coordination with other CCC Senior Leaders to advance alignment and integration efforts which further effective and coordinated client care pathways.
  • Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.


  • Possesses strong sense of organizational dynamics, collaborative style, be an adaptive thinker with high energy and enthusiasm, including ability to consult widely, bring together diverse views, and facilitate agreement on critical issues.
  • Exceptional capacity for managing, leading, and developing people; a collaborative team builder who has experience in scaling organizations; ability to connect staff both on an individual level and in large groups; capacity to reinforce accountability.
  • Demonstrated quality decision making through a combination of analysis, wisdom, experience, and judgment.
  • Able to develop and manage people and projects to achieve and/or exceed organizational objectives.
  • Able to demonstrate high degree of independence, initiative and organization.
  • Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, confident, respectful and professional manner.
  • Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
  • Solid understanding of Trauma informed practices.


  • Must have a Bachelors’ Degree. Additional 4 years relevant experience will be considered in lieu of degree(s). A MSW or MBA degree is preferred.
  • A minimum of 6 years of progressive leadership in a matrix organization, that includes experience in Social Services supporting clients with housing and/or employment.
  • Recovering chemically dependent person must be involved in an on-going program of recovery with a demonstrated, verifiable, level of sobriety of a minimum of five years.

Benefits: Central City Concern offers an incredible benefits package to our employees!

  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution!
  • 9 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Listing Type
Management | Nonprofit
Position Type
Full Time
Experience Level
Senior Level
Employer Type
Direct Employer

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