The Portland Art Museum (referred to as Museum) invites applications for the position of Protection Services Supervisor. The primary responsibility of the role is to provide proactive supervision and support to Protection Services Officers posted in the Museum while maintaining a safe and equitable environment. An environment that reflects best practices with an emphasis on customer service through an equity lens. The position will collaborate directly with Visitor Services, Events, Collections and other departments to help ensure security needs are met. The position will report directly to the Head of Protection Services & Training.
Duties & Responsibilities
- Ensure that the Museum’s mission and equity work are upheld at all times and are consistently and applied throughout all departmental operations
- Frequently in contact with Protection Services Officers to ensure that the departmental policies and post responsibilities are being followed to achieve the department’s safety and security objectives
- Recognize and document superior performance
- Oversee the completion of daily tasks, including the opening and closing of the museum
- Comfort in dealing with conflict, practicing de-escalation to resolve confrontation
- Respond to calls for assistance, customer complaints or queries
- Provide leadership during building evacuations and other emergencies
- Verify and approve daily time cards for staff and approve time off requests
- Creates daily and weekly 1st and 2nd shifts officer rotation schedule
- Work in conjunction with Events and and other departments to coordinate staffing for special events, after-hours viewings, film screenings or other weekly situations that arise that impact the security of the museum
- Work with the Visitor Services team to improve and sustain the customer service component of the department’s mission
- Covering officer absences or breaks as needed
- Covering officer tasks as needed
- Work special events as needed
- Responding to after-hours emergencies as needed
- Performs other related duties as assigned.
- Supervision of 19 Protection Services Officers across all shifts
- Supervisory duties include: mentoring, performance management, training & coaching. Serves as a leadership example being clear on the strategic direction of the department, being accountable and holding others accountable, and centering collaboration and the values of the museum
- Decisions are made within prescribed operating guidelines
- Assists with for long-range planning, while working with the Head of Security & Training
Required Knowledge & Skills
If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.
- Excellent supervisory skills (preferred in a museum or similar visitor oriented institution)
- Experience with various systems related to Protection Services operations (fire, access control and intrusion, CCTV, emergency)
- Knowledge of security protocol and procedures
- Excellent verbal and written communication skills
- Motivate staff and foster a positive work environment
- Proficient with Google Suite
Education, Formal & Informal Experience, Training Required, Certification, Etc.
- High school diploma or equivalent professional experience
- Minimum 2 years or related security experience required
- Supervisory experience in managing a staff of 15+
- DPSST (Oregon state private, unarmed security license) certification or similar (DPSST must be obtained within 30 day of employment)
- AED/CPR/First Aid Certification or similar (must be obtained within 30 days of employment)
- Certifications in de-escalation or other applicable intervention skills
- Other training or experience in managing hostile or aggressive behavior
- Hours: 9:30 am - 5:30 pm, Wednesday - Sunday
- Onsite/Not Remote
- Occasional overtime
- Occasional nights, evening, and weekend hours
- On-call status as needed
- Extensive computer work
- Frequently in public spaces interacting with staff and visitors
- Frequently move about the museum
- Frequently communicates with teams members
- Frequently operates a computer and other office equipment, such as a copy machine, phone, and printer
- Ability to effectively respond to emergency situations and undertake rapid response activities
- Occasionally lift/push/pull up to 40lbs
- This is not a complete representation of all physical requirements
- This role is non-exempt/hourly, full-time status
- Budgeted compensation is within pay grade F ($19.57 min - $22.50 mid - $25.44 max), depending on experience
- Eligible for a $1500 hiring bonus to new hires who join the team and stay with the Museum for 6+ months
- Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
- Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
- Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
- Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
- Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave.
- Transportation benefits: TriMet / C-Tran / monthly parking pass discounted or bike to work enrollment
- Museum admission & lectures, programs, and gift shop discounts
- R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations
Application Process for Protection Services Supervisor
Apply online at: www.portlandartmuseum.org/careers, to create a profile.
In order to be considered eligible, submissions require a resume, cover letter, two references, and all application questions answered. Incomplete applications will not be considered.
Closing date: Open Until Filled
The Museum has adopted a policy where all employees are required to be fully vaccinated against COVID-19 as a condition of employment, except employees who work exclusively from home or outdoors. Employees may request an exception from vaccination because of a disability or sincerely held religious beliefs. Exceptions to the vaccine mandate require additional safety parameters such as weekly testing. For new employees, requests for exemption must occur before beginning employment to email@example.com. New employees must submit proof of vaccination or a valid exception request to the HR department before their first day of work.
Equal Opportunity & Accessibility
The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.
The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at firstname.lastname@example.org or 503.276.4358.
About the Portland Art Museum
The Portland Art Museum is one of the oldest art museums on the West Coast and seventh oldest in the United States.
The permanent collection has more than 42,000 works of art, and at least one major traveling exhibition is usually on show. The Museum’s collection is distinguished for its holdings of arts of the native peoples of North America; modern and contemporary art; Asian and American art; photographs, prints, and drawings; English silver, and an outdoor public sculpture garden.
The Museum is accredited by the American Alliance of Museums. Learn more at https://portlandartmuseum.org/