LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.
Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
This program provides residential substance abuse services for women who are pregnant or have children under 9 years of age.
The Intake Coordinator assists consumers in identifying and obtaining available benefits and social and community services. To determine consumer's insurance eligibility and schedule them with the appropriate provider(s) in a timely manner. This position works closely with other departments to ensure the maximum 3rd party re-imbursement. Triage calls from multiple sources such as from hospitals, major referral sources, clients and services requests from internal staff.
As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire.
Location: This position is based out of our Mountaindale site
Pay/Benefits: $20.45 to $22.20 per hour. This position is 40 hours a week. Full benefits.
Essential Responsibilities: (Must be able to be performed with or without reasonable accommodation.)
- Demonstrate knowledge of principles and processes for providing internal and external consumer service including telephone, verbal, body language, effective listening and communicating.
- Verify insurance information by phone or on the state computer system.
- Schedule consumers for intakes and take intake information.
- Check all Oregon Health Plan eligibility and health plan enrollments at month end.
- Work with other departments to make authorizations for service during insurance verification.
- Coordinate staff schedules.
- Able to manage multiple software applications simultaneously.
- Does data entry, references information on the computer, schedules, runs basic reports as needed. Must be able to type 45 or higher wpm and transcribe audio to word processing.
- Check and respond to e-mail/voice mail continually when working.
- Continually increase level of cultural sensitivity, awareness and competency.
- Meets standards for productivity, accuracy/quality of work, customer service and team work as defined in the Performance Evaluation.
- Meets standards for attendance following the department's call-in policy for any unscheduled absences.
- Keep records and prepare access reports concerning visits with clients.
- Interview individuals and family members to compile information on social, educational, criminal, institutional, or drug history.
- Provide information and refer individuals to public or private agencies or community services for assistance providing information on agency services, requirements and procedures.
- Participate in regular individual and team meetings with supervisor. Attend informational and clinical meetings which may include all staff and team meetings, consultation with other staff and required trainings.
Communicating with Supervisors and Peers - Providing information to supervisors, co-workers by telephone, in written form, e-mail, or in person.
Assisting and Caring for Others - Providing personal assistance, emotional support, or other personal care to consumers.
Assisting Clients- Responsible for rendering assistance in clean up duties involving the spill kit.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish work.
Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to the job.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to consumers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing General Physical Activities - Performing physical activities that require considerable use of arms and sitting for extended periods of time.
Qualifications: (Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)
- High school diploma/GED required.
- Previous experience working with medical insurance and billing. Understanding of Managed Care.
- Good computer skills including a functional knowledge of Microsoft Outlook, Word and Excel. Ability to master proprietary software which may include on-line scheduling and billing. Must be able to keyboard 45 wpm.
- Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.
- Ability to perform essential functions of job without creating a direct threat to the safety of self or others.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government - Knowledge of agency policies and procedures and state privacy acts.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring - Monitoring/Assessing performance of oneself, or organizations to make improvements or take corrective action.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity - The ability to speak clearly so others can understand you.
Speech Recognition - The ability to identify and understand the speech of another person.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. - The ability to communicate information and ideas in speaking so others will understand.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Category Flexibility - The ability to generate or use different sets of rules for combining or grouping things in different ways.
Vision - The ability to see details at close and far range (within view of the observer).
Equal Opportunity Employer
Drug Free/Tobacco Free Site 01/09