The Resident Services Support Specialist will be responsible for greeting clients, residents, and building visitors and directing them to the appropriate areas. They will also be responsible for answering inquiries and providing information and updates to staff. They will interact with clients/residents over the course of the shift as appropriate and enforce the building and program rules. Additionally, they will check in outside visitors, answer and direct telephone calls to appropriate staff, and take messages as needed. This position requires excellent communication and customer service skills, as well as the ability to work effectively with a diverse population.
TITLE: Resident Services Support Specialist - (Richard Harris) Represented
HOURS: Saturday - Sunday 7:00 am-3:30 pm, Monday - Tuesday 3:00 pm - 11:30 pm or Graveyard Tuesday- Friday 11:00pm-7:30am
SENIORITY BID - 10/09/23 - Open until filled
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet clients/residents and building visitors and direct them as needed to the appropriate areas.
- Answer inquiries and provide information and updates to staff.
- Interact with clients/residents over the course of shift as appropriate and enforce the building and program rules.
- Check-in outside visitors, answer and direct telephone calls to appropriate staff, and take messages as needed.
- Monitor the community through the use of security cameras.
- Handle and deliver mail to staff and clients/residents as needed.
- Conduct periodic inspections of common areas in the building to monitor the building, clients, residents, and guest behavior.
- Assist residents with understanding policies and procedures within the building and within Central City Concern.
- Support clients in completing necessary CCC forms such as maintenance requests, grievances, and resident reports.
- Provide general housekeeping of common workspaces, lobby, and staff restrooms as needed.
- Perform data entry, generate reports, create correspondence, and file client/resident information and additional information as needed.
- Log events such as deliveries, staff arrival, and departure, and other relevant events that occur in the community.
- Submit incident reports and notify appropriate property management or service staff in regard to incidents that occur during your shift concerning residents'/clients' behavior that you observe.
- Obtain urinalysis and/or breathalyzers from clients/residents when suspicious of alcohol and/or drug use in our Alcohol and Drug-Free Communities, and as requested by case management, supportive housing, or property management staff.
- Update building roster and resident photos.
- Complete and maintain unit turnover roster.
- Assist new residents with move-in and orientation with the community.
- Check building emails regularly and respond as needed.
- Assist Property Management and/or Supportive Housing staff with the disbursement of notices and rent statements if requested.
- Ensure that there are adequate copies of all necessary forms for the Resident Service Support Specialist to perform job duties.
- Maintain all front desk/resident forms that assist with keeping track of clients in the building.
- Update the lobby area with appropriate health-related information, Resident Report forms, Maintenance Request forms and other materials.
- Lock down office and report to other downtown buildings as requested by a supervisor if an emergency arises, with the exception of the 8x8, Henry, and Estate.
- Provide job shadowing and mentoring to on-call and/or new employees in the program.
- Adhere to all state and federal privacy and security regulations applicable to the program and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
- Perform other duties as assigned.
SKILLS AND ABILITIES:
- Basic understanding and knowledge of resources and assistance that residents may need throughout their stay.
- Basic knowledge of chemical dependency as a disease, treatment, and intervention methods.
- Relevant or adequate knowledge of CCC health services and area health resources.
- Ability to work as a team member and to establish priorities.
- Ability to display a non-judgmental attitude, and a willingness to learn new skills.
- Demonstrated ability to work independently with minimal supervision.
- Basic knowledge of community and social agencies, and self-help groups.
- Sufficient manual dexterity and physical ability to perform assigned tasks.
- Ability to communicate clearly and concisely both verbally and in writing.
- Ability to work and maintain professional composure in an environment where people may be verbally hostile.
- Ability to manage time and meet deadlines.
- Ability to understand and follow verbal and written instructions.
- Detailed-oriented; ability to maintain accurate records and necessary paperwork.
- Ability to learn and apply training instruction.
- Ability to use computers for basic functions, or ability to be trained in their use.
- Knowledge of de-escalation methods or the ability to be trained in de-escalation methods.
- Ability to interact respectfully and effectively with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisors.
- Ability to provide advocacy, as appropriate.
- Professional maintenance of appropriate boundaries.
- Ability to establish and maintain cooperative working relationships with those contacted during the course of work.
- Must have a high school diploma or equivalent.
- Must have knowledge of chemical dependency, addictions, and mental health issues.
- Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.
- Must pass a pre-employment drug screen and background check.
- Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects, and climb stairs with reasonable or no accommodation.
- Must adhere to the agency’s non-discrimination policies.
- Ability to effectively interact with co-workers, and residents/program participants with diverse backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.
BENEFITS - Central City Concern offers an incredible benefits package to our employees!
- Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
- Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1styear, 6% in the 2nd year, and 8% in your 3rd year!
- Eleven paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
- The Sabbatical Program is offering extended time off in years 7, 14, and 21.
Central City Concern is a second-chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.
EQUAL OPPORTUNITY EMPLOYER