Community Building Assistant

Close Date: Open until filled (Seniority Bid Close Date: 12/9/2022)

TITLE: Community Building Assistant - 51070

DEPARTMENT: Community Management

REPORTS TO: Community Manager

REPRESENTED: Yes

FLSA: Non-Exempt

Shift: Saturday- Tuesday 8:00am to 4:30pm, Wednesday 1-9:30pm (at the Shoreline Bldg)

RANGE: $18.01/hour

SUMMARY: The Community Building Assistant performs routine building cleaning, upkeep and monitoring of building activities and is an integral member of the property management and supportive housing team. This person is responsible for the upkeep of buildings, identifying and reporting resident issues, and maintaining the cohesion and livability of the community. Other key responsibilities are to provide assistance to residents, to effectively coordinate with other building staff, and to identify issues and opportunities in the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintain a high quality, comfortable, and safe living environment in buildings.
2. Perform building upkeep, room inventory, room turnover, vacant room preparation tasks, and routine pest control measures.
3. Have the ability to identify pests such as roaches, bed bugs, ants and rodents.
4. Perform follow-up cleaning after pest control treatments, including vacuuming of pests and disposal of bed bug infested property.
5. Greet and answer queries from residents and building visitors and provide information and updates to staff.
6. Perform regularly assigned tasks including but not limited to: clean and straighten lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, interior and exterior common areas. Clean windows, floors, countertops, appliances, and fixtures. Other cleaning, sweeping, mopping, dusting, vacuuming, washing, disinfecting and polishing.
7. Conduct periodic inspections of common areas.
8. Report any hazardous conditions or emergency situations.
9. Serve or disburse tenant notices, bulletins, and rent statements as assigned by Property Management and/or Supportive Housing staff.
10. Assist new residents to become familiar with the community and available resources.
11. Refer residents/clients to appropriate service staff as needed.
12. Answer and direct telephone calls to appropriate staff, take messages, deliver notices and other documents, and maintain files as time allows or as assigned.
13. Maintain daily event logs, delivery logs, incident reports, building rosters, and other reports and forms as assigned and as necessary to complete job duties.
14. Monitor surveillance cameras and overall security of properties.
15. Collect random and required observed urinalyses as assigned by Property Management or Supportive Housing staff.
16. Monitor and enforce building visiting policies.
17. Update lobby area with appropriate health and social services related information.
18. Remove ice and snow as required during inclement weather.
19. Inventory, label and store tenant property.
20. Report to other sites as directed by supervisor.
21. Adhere to safety policies and procedures.
22. Attend all mandatory CCC trainings in a timely manner
23. Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
24. Other duties as assigned.

SKILLS AND ABILITIES:

1. Ability to consider the impacts and outcomes for underserved communities during decision-making process.
2. Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
3. Ability to effectively and courteously communicate and interact successfully with a wide variety of people, including tenants, clients, co-workers, corrections personnel, police, merchants, the general public, and supervisor on the telephone or in person.
4. Ability to manage time and meet deadlines.
5. Ability to communicate clearly and concisely both verbally and in writing and to understand and follow verbal and written instructions.
6. Detailed oriented; ability to maintain accurate records and necessary paperwork.
7. Ability to work independently or as a team member and to establish priorities with minimal supervision.
8. Ability to display a non-judgmental attitude, and a willingness to learn and apply new skills.
9. Ability to use computers for basic functions, or ability to be trained in their use.
10. Ability to work and maintain professional composure in an environment where people may be hostile, abusive, or combative.
11. Professional maintenance of appropriate boundaries.
12. Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
13. Sufficient manual dexterity and physical ability to perform assigned cleaning and maintenance tasks and to pull, lift and move heavy objects, cartons or equipment.
14. Ability to learn applicable safety policies and procedures, including Material Safety Data Sheets (MSDS), and the ability to apply workplace and job-site safety standards.

MINIMUM QUALIFICATIONS:

1. Must have High School Diploma or GED or be actively pursuing.
2. Previous experience with janitorial and resident service preferred.
3. Must pass a pre-employment drug screen, TB test, and background check.
4. Must not be a registered sex offender.
5. Must be able to read, write and understand English.
6. Must have basic computer skills including Word, Excel, Email, and basic file management.
7. Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects, and operate mechanical equipment.
8. Must be able to climb stairs several times a day.
9. Must adhere to agency’s non-discrimination policies.
10. Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988.?An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
11. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.?

EQUAL OPPORTUNITY EMPLOYER