Community Based Services Program Director

Clackamas Women's Services | Oregon City, OR

Posted Date 7/09/2021

Candidates with bilingual competencies provide an additional and essential value to our organization, and we increase our starting wage accordingly for bilingual staff.

About Clackamas Women’s Services (CWS) 

Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for women and children escaping family violence and domestic abuse. CWS’ service delivery framework is built on trauma-informed best practices that promote safety and self-determination. Our vision is to live in a society that no longer tolerates domestic and sexual violence, but rather thrives on mutual respect.

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault, domestic violence, stalking, the sex industry, and elder abuse. Through our confidential emergency shelter, our rural outreach office and A Safe Place Family Justice Center, CWS coordinates services with other public and private agencies in order to best serve survivors seeking help. Participants in our programs receive no-cost services by highly trained staff. 

Benefits of working at CWS: 

Clackamas Women’s Services is proud to offer competitive wages, paying 75%-90% of market for all positions and offering a full package of benefits including:

  • 100% employer-paid health, dental, vision, and alternative care benefits
  • 100% employer-paid long-term disability and life insurance,
  • Generous PTO (29.5 days in first year based on accrual) with an additional 6 holidays/meaningful days
  • Paid parental leave
  • Monthly retirement plan contribution of 3%
  • Employee Assistance Program
  • Professional development opportunities

Position Summary: 

The Community Based Services Program Director oversees the community based service programs provided by Clackamas Women’s Services (Family Justice Center and co-located based advocacy programs, Latina Services, Legal Empowerment Accelerator Program (LEAP), Outreach and Training). Lead community based program managers and coordinators and their teams in the delivery of agency services and support the programs in their growth and evolution. Serve as primary liaison to partner agencies at A Safe Place Family Justice Center and beyond, acting as a leader in our agencies collaborative model.

Specific Areas of Responsibility: 

Programs and Services: 

  1. Manage implementation of program aspects of CWS’ Strategic Plan in programs overseen.
  2. Provide regular supervision and support for program managers and coordinators in Community Based programs.
  3. Provide regular feedback to program managers/coordinators and staff and daily triage to resolve complex problems or unique situations.
  4. Provide expertise for and establish quality standards, performance expectations, practices and policies for delivery of direct services across programs.
  5. Implement measurable benchmarks to ensure standards, goals and performance expectations are met.
  6. Support agency in centering equity and inclusion and in developing and implementing cultural competency, cultural responsiveness and culturally specific programming goals and services.
  7. Provide leadership and support in program and agency evaluation strategies and determine gaps and the needs for improvement.
  8. Maintain working knowledge of best practices in the field and continually works to raise service delivery beyond that level.
  9. Provide support for implementation of agency data collection systems.
  10. Serve as agency Custodian of Records for community based programs. Monitor CWS program records and ensures grant contract compliance.
  11. Complete monthly, quarterly and annual grant reports and ensure reports are submitted to funders on a timely basis.
  12. Participate in program planning processes with each team and work with leadership to set both short-term and long-term goals and objectives for programs.
  13. Provide adjudication of participant grievances, as necessary.
  14. Act as back-up to Program Managers during planned and unplanned absences and in emergency situations.
  15. Keep senior leadership regularly informed on CWS programs. 

Systems Engagement and Community Networking:

  1. Represent the mission, values & philosophy of CWS to program participants, staff, partners and to the public.
  2. Responsible for cultivating and managing strong formal collaborations with a wide range of community partners.
  3. Act as liaison and problem-solve with other community service providers.
  4. Serve as primary agency liaison for local systems-based partners, including law enforcement, criminal justice system and county partners.
  5. Coordinate CWS’ participation in the Clackamas County Domestic Violence Protocol including the agency’s role in the lethality assessment response.
  6. Serve as a CWS representative for the Strangulation Response Initiative.
  7. Provide training to local law enforcement and others on DV/SA related issues, including lethality assessment, trauma-informed interviewing, strangulation, and DV/SA investigations.
  8. Support A Safe Place Family Justice Center in the development and implementation of policies and training for police, prosecutors, probation and parole officers, and the judiciary in recognizing, investigating, and prosecuting instances of sexual assault.
  9. Maintain collaborative associations with public and private organizations regarding domestic violence and related survivor needs.
  10. Represent agency by attending public and private service provider meetings.
  11. Speak publicly on behalf of the organization, as necessary.
  12. Work directly with the Deputy Director to identify, create a plan and cultivate strategic partnerships with community partners and stakeholders, specifically in the area of service delivery.


  1. Provide direct service support as needed in programs.
  2. Prepare regular program reports for Executive Director & Board of Directors; provide occasional reports at meeting of the Board.
  3. Meet regularly with Deputy Director to plan and prioritize activities.
  4. Other duties as assigned.


  • Minimum 5 years management experience or 1 year program director experience.
  • Minimum 5 years direct client service / programming experience.
  • Minimum 5 years management / budget / personnel experience.
  • Experience working with law enforcement, criminal justice systems preferred.
  • Thorough understanding of project/program management techniques & methods.
  • Excellent organizational and leadership skills.
  • An analytical mindset with great problem-solving abilities.
  • Excellent communication skills.
  • Demonstrated ability to effectively communicate understanding of domestic & sexual violence, and their effects on survivors, their children and society.
  • Demonstrated understanding of anti-oppression issues, ability to work effectively with individuals from diverse backgrounds, and understanding of culturally responsive service delivery methods.
  • Successful experience writing government grant proposals and reports.
  • Demonstrated understanding of participant outcomes, and moderate to significant statistical reporting experience.
  • Computer proficiency in Windows environment including word processing and spreadsheets and client databases
  • Valid driver’s license, reliable motorized vehicle required and automobile insurance.
  • Demonstrated experience and solid relationships with Clackamas County social service delivery agencies preferred.

We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women, people of color, LGBTQ+, older adults and people with disabilities are strongly encouraged to apply.

Please submit a resume and cover letter to with the subject line of “Community Based Services Program Director”.

Listing Type
Position Type
Full Time
Experience Level
Senior Level
Employer Type
Direct Employer
Scale begins at $70,522/yr and increases with experience
Salary Type
Commensurate with Experience

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