Housing Case Manager

Clackamas Women's Services | Oregon City, OR

Posted Date 8/05/2022
Description Position: Housing Case Manager
Status: Permanent, Full time (40 hours/wk), Non-exempt
Pay: $21.16-$24.49, benefits available first of the month following date of hire
Hours: Monday-Friday, primarily business hours, some evenings
Responsible to: Housing Program Manager

Staff with bilingual competencies provide an additional and essential value to our organization and we increase our
starting wage accordingly for bilingual staff.

About Clackamas Women’s Services (CWS)
Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for women and children
escaping family violence and domestic abuse. CWS’ service delivery framework is built on trauma-informed best practices
that promote safety and self-determination. Our vision is to live in a society that no longer tolerates domestic and sexual
violence, but rather thrives on mutual respect.

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault, domestic
violence, stalking, the sex industry, and elder abuse. Through our confidential emergency shelter, our rural outreach
office, and A Safe Place Family Justice Center, CWS coordinates services with other public and private agencies in
order to best serve survivors seeking help. Participants in our programs receive no-cost services by highly trained

Benefits of working at CWS:

Clackamas Women’s Services is proud to offer competitive wages, paying above market for all positions and offering a full
package of benefits including:

• 100% employer-paid health, dental, vision, and alternative care benefits.

• 100% employer-paid long-term disability and life insurance.

• Generous PTO (29.5 days in first year based on accrual) with an additional 11 holidays/meaningful days.

• Paid parental leave.

• Monthly retirement plan contribution of 5%.

• Employee Assistance Program.

• Professional development opportunities.

Position Purpose:

Responsible for providing case management, advocacy, and support services to participants of the CWS housing
programs. The Case Manager role requires an ability to provide non-judgmental support with unconditional positive

regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of changing

Key Responsibilities:

1. Complete Coordinated Housing Assessment paperwork with participants
o Ensure all paperwork is done thoroughly and accurately

2. Complete Diversion Packets with participants
o Ensure all paperwork is done thoroughly and accurately and all required documentation is collected

3. Complete all required housing paperwork with participants depending on funding requirements including but not
limited to:

o Gather all necessary income information
o Calculate rental assistance portions for participants and CWS
o Calculate utility allowances
o Complete rent reasonableness documentation
o Complete inspections for all new units to ensure compliance

4. Assist and support participants accessing other housing assistance programs (for example Sect 8, county CHA
programs, etc.)

o Keep track of intake and orientation appointments for participants or any other appointments required to
access the housing assistance

o Assist participants in obtaining all needed documentation to access the housing assistance
o Be a liaison to build positive relationships with other housing providers

5. Assist Housing Program Manager with housing waitlist follow up and clean-up.

6. Assist participants in finding and obtaining safe and stable housing including but not limited to:
o Finding available units
o Completing apartment applications for participants online or in person
o Providing support during lease signing

7. Work to build relationships with landlords
o Provide housing assistance information to landlords for participants in housing programs
o Reach out to connect with new landlords to build relationships
o Connect and follow up with landlords to find solutions or provide support if there are concerns

8. Provide individualized case management for participants in the CWS housing programs, including:
o Regular home visits
o Safety planning
o Crisis intervention services
o Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial

empowerment, domestic violence education, physical and mental health, parenting education, etc.).
o Domestic violence and sexual assault education
o Accompaniment to appointments or meetings with a variety of service providers (DHS, Court,

Immigration, etc.)
o Providing transportation to participants in agency vehicle

9. Maintain updated and accurate file notes in all participant files.
10. Complete and submit Finance Request forms for approved housing funds, including standing monthly payments

and unique one-time payments.
11. Reach out to former housing participants to complete periodic follow up as required by funders.
12. Attend housing related community meetings (for example CHA or Housing Navigators meetings).
13. Provide support as requested to Shelter/Housing Team or other CWS Teams as needed.
14. Other duties as assigned.

General Responsibilities:
• Represent the mission and values of CWS to program participants and community partners.
• Represent and reflect the values of the Village Model through direct communication with co-workers and

participants. Model values of collaboration, equity and inclusion in decision making and daily work.
• Complete documentation of all services, including intakes, releases of information, demographics tracking and

statistics within the CWS database and HMIS for all participants on a minimum of a weekly basis.
• Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.
• Provide consultation and support for community partners through collaboration and information sharing

regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
• Work in conjunction with other staff to provide consistent services to participants.
• Participate in speaking engagements and educational trainings as requested.
• Attend CWS all staff meetings and regular team meetings.
• Meet regularly with the Housing Manager to plan and prioritize projects.
• Submit necessary monthly timesheets and mileage reimbursement forms.
• Manage daily schedule appropriately.


• A minimum of two years of experience working in domestic violence/ sexual assault programs.
• Minimum 1 year experience providing housing services.
• Demonstrated understanding of domestic violence, sexual assault, child abuse and positive parenting approaches.
• Demonstrated experience working with women and children from diverse backgrounds, providing culturally

responsive services.
• Valid driver’s license, a reliable motorized vehicle and automobile insurance.
• Must be able to travel throughout Clackamas County and the Greater Portland Area.

We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women,
people of color, LGBT, older adults, and people with disabilities are strongly encouraged to apply.

Please submit a cover letter and resume to hr@cwsor.org with subject line “Housing Case Manager”.

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Employee Signature Date

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Supervisor Signature Date
Listing Type
Management | Nonprofit
Employer Type
Direct Employer

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