The Nest - Case Manager

Program Summary:

Case Managers provide individualized case management services to youth at risk of homelessness and currently homeless youth.  Services include needs assessments, housing assistance, independent living skill building, education, housing support and referral to community resources. Hotel coordination includes providing the same case management as well as hotel vouchers for homeless youth in need of emergency shelter.

Schedule: 40 hours per week, with partial remote work. 

Education/Experience Required:

• Associates (or higher) Degree in a social-services related field and experience providing case management services.  
• Experience demonstrating knowledge of access to community resources and ability to successfully assist clients in accessing needed resources.
• Experience in providing outreach and direct-service to at-risk and homeless adolescents.
• Experience demonstrating competence in fiscal responsibilities or duties

Knowledge, Skills and  Abilities:

• Must value working in a multicultural/diverse work environment.
• Ability to communicate effectively, both orally and in writing, with a broad variety of individuals, including clients, landlords, school staff, and resource providers.
• Ability to work independently, self-motivated, self-directed in a community setting. 
• Ability to speak and present information in both individual, small-group and large-group settings and to represent the program in community settings.
• Ability to accurately read, write, and interpret information.
• Excellent organizational skills and the ability to manage time and information efficiently.
• Willing and able to learn and navigate HMIS (Homeless Management Information System) and required data reporting. 
• Demonstrated proficiency and competence in computer use for research and reporting purposes.
• Demonstrated ability to problem solve and exercise independent judgment.
• Ability to work effectively both individually and within a team-dependent environment and a willingness to receive and act upon feedback.
• Ability to maintain appropriate professional boundaries in working with others and in handling confidential information.
• Ability to exercise tact, discretion and judgment in working with a variety of people.
• Ability to consistently attend and be punctual for scheduled work commitments and meetings and be in a condition suitable for performing the functions of the position. 
• Math aptitude sufficient to provide education regarding home budgeting.
• Manual/physical dexterity allowing for performance of routine office functions such as writing, copying, filing, computer use, phone use, faxing, etc.
• Ability to lift up to 30lbs in order to deliver/carry materials, and/or move furniture. 
• Ability to walk and climb stairs in order to access clients’ homes and apartments is required.

Other Requirements:

• Requires driving a personal vehicle allowing for transport of clients and within the Clark County area. Must have and maintain a valid driver’s license for state of residency, personal auto liability coverage ($100,000/$300,000 levels strongly recommended), and a driving record that permits coverage under the corporate liability policy.  All employees driving for work purposes, whether driving a personal or agency vehicle, must complete the agency’s driving approval process prior to driving for work. 
• Must pass criminal history clearance
• First Aid, CPR certifications and TB Test. 

Duties and Responsibilities: 

• Provides Case Management to program clients.
• Short term shelter coordination via hotel stays 
• Regular home visits and inspections. 
• Provide life skills education (i.e. budgeting, home upkeep, time management, education and employment skills to program clients.
• Provide transportation to needed appointments to program clients
• Collaboration with community agencies, landlords, job sites and schools
• Assist program clients in accessing and transitioning to alternative housing options. This may include physically assisting clients in their move and providing transportation assistance.  It will also include submitting check requests to the Fiscal Department and delivering checks to clients.
• Advocate for and Refer clients at/to appropriate supportive agencies 
• Maintain accurate and up to date case notes and documentation
• Model and encourage direct, professional communication and facilitate development of a positive working environment.
• Other duties, as assigned, by Supervisor, Program Director or Executive Director.

Working Conditions:

• Involves visiting various locations and home environments which may involve exposure to conditions and/or situations not typically found in an office environment (i.e., animals, second-hand smoke, etc.)  
• May involve exposure to communicable diseases which can encompass a variety of infections and illnesses, including the common cold, TB, hepatitis, Infectious Meningitis, and HIV.
• May involve exposure to frustrated and confronting individuals.
• Occasional time in excess of routine schedule or adjustment to routine schedule may be required, such as evenings or weekends.

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position.  While this description is intended to be representative, it is not intended to be limiting.