Shelter Case Manager

Clackamas Women's Services | Oregon City, OR

Posted Date 7/05/2022
Description Position: Shelter Case Manager
Program: Shelter/Housing
Status: Permanent, non-exempt employee, full time
Starting Pay: $21.16-$24.49, up to $26.15 with tenure, benefits available first of month following hire
Hours: Regular schedule consisting of some weekdays, evenings, and overnights
Responsible to: Shelter/Housing Program Director

Staff with bilingual competencies provide an additional and essential value to our organization and we increase our
starting wage accordingly for bilingual staff.

Note to Candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every
single one of the qualifications as described in a job description. Clackamas Women’s Services is committed to building a
diverse and inclusive organization and we strongly encourage you to apply, even if you don’t believe you meet every one
of the qualifications as described or if you require a reasonable accommodation to apply for or perform job duties.

About Clackamas Women’s Services (CWS)

Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for survivors escaping
family violence and domestic abuse. CWS’ service delivery framework is built on trauma-informed best practices that
promote safety and self-determination. Our vision is to live in a society that no longer tolerates domestic and sexual
violence, but rather thrives on mutual respect.

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault, domestic violence,
stalking, the sex industry, and elder abuse. Through our emergency shelter, A Safe Place Family Justice Center, satellite
offices and throughout the community, CWS coordinates services with other public and private agencies in order to best
serve survivors seeking help. Participants in our programs receive no-cost services by highly trained staff.

CWS is committed to building an organizational culture that reflects our values. We envision a community of survivors,
staff, partners, volunteers, and donors who are deeply committed to breaking the isolation of domestic and sexual
violence. We do this by creating community and partnership, honoring and celebrating survivors, and engaging in work
toward equity and social change through community engagement and by investing internally in continual improvement
and learning processes. We are dedicated to the ongoing work of creating and sustaining a community where everyone
can thrive.

Benefits of working at CWS:

Clackamas Women’s Services is proud to offer competitive wages, paying above market for all positions and offering a full
package of benefits including:

• 100% employer-paid health, dental, vision, and alternative care benefits.
• 100% employer-paid long-term disability and life insurance.
• Generous PTO (39.5 days in first year based on accrual).
• Paid day off for birthday.

• Paid parental leave.
• Monthly retirement plan contribution of 4%.
• Anniversary bonus, $25/year of service.
• Employee Assistance Program.
• Professional development opportunities.
• CWS was voted (by our staff) as one of the 100 Best Nonprofits to Work for in Oregon!
• Work with a heart-centered team providing culturally responsive emergency, transitional, and long-term

supports, and services. CWS helps survivors build hope and resilience so they can achieve their goals for personal
safety, physical and mental wellness, financial autonomy, and family stability.

Position Purpose:

Responsible for providing case management, advocacy, and support services to participants of the CWS shelter and
housing programs. The Case Manager role requires an ability to provide non-judgmental support with unconditional
positive regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of
changing situations.

Key Responsibilities:

1. Staff CWS emergency shelter, providing phone screens, intakes, supporting participant exits and transitions and
ensuring the safety of the shelter and participants.

2. Provide on-site and in-home individualized case management for participants in the CWS shelter and housing
programs, including:

o Safety planning
o Crisis intervention services
o Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial

empowerment, domestic violence education, physical and mental health, parenting education, etc.).
o Assistance with Temporary Restraining Orders, Sexual Assault Protective Orders and Stalking Orders
o Domestic violence and sexual assault education
o Accompaniment to appointments or meetings with a variety of service providers (DHS, Court,

Immigration, etc.)
o Providing transportation to participants in agency vehicle

3. Provide a wide variety of advocacy strategies and engagements (referral, accompaniment, providing resources,

role-play, calling on behalf, support, system navigation, advocacy, etc.) to shelter and housing participants.

4. Build relationships and rapport with shelter and housing participants and foster community building.

5. Contribute to a successful team within the shared case management system and work from a team-based
approach in conjunction with other shelter and housing case managers. Provide support and assist coworkers in
response to fluctuations in workloads.

6. Answer the CWS crisis and support line: giving appropriate information, support and referrals for callers and
response to Lethality Assessment Protocol (LAP) calls from law enforcement partners.

7. Complete Coordinated Housing Assessment paperwork with crisis line, shelter, and housing participants.
o Ensure all paperwork is done thoroughly and accurately

8. Complete Diversion Packets with crisis line, shelter, and housing participants.

o Ensure all paperwork is done thoroughly and accurately and all required documentation is collected

9. Complete all required housing paperwork with housing participants depending on funding requirements including
but not limited to:

o Gather all necessary income information
o Calculate rental assistance portions for participants and CWS
o Calculate utility allowances
o Complete rent reasonableness documentation
o Complete inspections for all new units to ensure compliance

10. Provide shelter and housing participants with information and support regarding domestic and sexual violence,

oppressions, trauma, communal living, parenting, immigration issues and related topics.

11. Communicate in a trauma-informed manner and provides comprehensive information to shelter and housing
participants in an accessible way.

12. Assist shelter participants with cleaning and upkeep of the shelter facility, prep rooms for entering participants,
and assist with quarterly shelter cleaning and annual shelter closure.

13. Maintain updated and accurate file notes in all participant files.

14. Complete and submit Finance Request forms for approved housing funds, including standing monthly payments
and unique one-time payments.

15. Reach out to former shelter and housing participants to complete periodic follow up as required by funders.

16. Provide back-up support for the shelter through on-call rotation. Back up support will be provided 24/7 on a CWS
back up phone that you will be required to carry while you are out of the office during your rotation.

17. Facilitate on-site support and self-care groups as requested.

18. Work to establish effective, positive, and ongoing relationships with community partners.

19. Represent CWS at community meetings, speaking engagements and educational trainings as requested.

General Responsibilities:

20. Represent the mission and values of CWS to program participants and community partners.

21. Complete documentation of all services, including intakes, releases of information, demographics tracking and

statistics within the CWS database for all participants on a minimum of a weekly basis.

22. Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.

23. Provide consultation and support for community partners through collaboration and information sharing

regarding the dynamics of domestic violence and sexual assault and its impact on survivors.

24. Work in conjunction with other staff to provide consistent services to participants.

25. Participate in speaking engagements and educational trainings as requested.

26. Attend CWS all staff meetings and regular team meetings.

27. Meet regularly with the Shelter/Housing Program Director to plan and prioritize projects.

28. Submit necessary monthly timesheets and mileage reimbursement forms. Manage daily schedule appropriately.

29. Other duties as assigned.

Minimum Qualifications:

• Bilingual/bicultural persons strongly encouraged to apply.

• Experience supporting survivors of domestic violence and/or sexual assault. Case management or advocacy-based
experience preferred.

• Demonstrated understanding of domestic and sexual violence and its effects on survivors, their children and

• Demonstrated understanding of systems of oppression, ability to work effectively and non-judgmentally with
individuals from diverse backgrounds and understanding of culturally competent service delivery.

• Enthusiasm for working collaboratively with a wide range of public and private systems intersecting with the DVSA
field (law enforcement, DHS, courts, education, etc.).

• Reliable transportation required; position includes use of personal vehicle to complete some tasks.

• Must be able to travel throughout Clackamas County and the Greater Portland Area.

• The person in this position frequently: ascends/descends stairs; moves household items, furniture, and other
items (up to 50 lbs.) from one place to another, assists in households’ tasks in the shelter home such as cleaning
and stocking shelves and regularly moves throughout CWS worksites to access files, meet with participants, and
move supplies.

We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women,
people of color, LGBTQ+, older adults and people with disabilities are strongly encouraged to apply.

Please submit a resume and cover letter to with the subject line of “Case Manager”.

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Employee Date

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Supervisor Date
Listing Type
Management | Nonprofit
Employer Type
Direct Employer

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