Thank you for your interest in career opportunities at Central City Concern!
Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.
Now Hiring: Join Central City Concern's Recuperative Care Program (RCP) Team as a Logistics Assistant
Location: Central City Concern - Blackburn Center, Recuperative Care (12133 E. Burnside Street, Portland, 97216)
Schedule: Tuesday - Saturday (8:00am - 4:30pm)
Reports To: RCP Logistics Supervisor
The Blackburn Center is an innovative program that will offer integrated housing, health care, and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations.
This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The RCP Logistics Assistant works under the supervision of the RCP Logistics Supervisor to provide logistical support for program operations through coordination and implementation of many of the non-clinical needs of participants in the program. Principal responsibilities include cleaning rooms for the next admission after a participant has been discharged, packing up and moving client property according to established protocols, assisting with management of durable medical equipment and program supply storage areas, ordering and picking up program supplies and food, coordinating the food box program and maintaining the food pantry. The team is focused on working with partner hospitals and referring agencies to provide for the acute and ongoing medical care for adults facing homelessness upon discharge from the hospital. The multidisciplinary team coordinates health care through the Blackburn Center, providing short-term supportive housing, crisis management, referral to appropriate substance abuse, physical health, and mental health treatment, access to benefits and entitlements, appropriate and affordable housing, and further provide pathways to self-sufficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work as a member of the Blackburn Center multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.
- Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
- Proactively identify opportunities for improvement within Blackburn Center workflows and logistics. Participate in review of Blackburn Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
- Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested.
- Under the direction of the Logistics Supervisor, clean participants’ rooms that have been vacated and prepare the room for the next admission.
- Coordinate logistical needs required for the day to day operations of program. Maintain the RCP food pantry, donation storage, and supply areas in a clean and orderly manner.
- Coordinate distribution of food.
- Coordinate laundry and linen needs.
- Transport patients to and from appointments and other resources; assist with moving property to a new location in a CCC vehicle as needed.
- Assist with routine checks of program equipment and vehicles to keep items in good working order.
- Carry a company mobile phone for heavy use at work.
- Research information needed to complete projects.
- Drive to various locations to pick up supplies and/or make resource contacts.
- Attend all required trainings and meetings.
- Complete a variety of computer-based tasks such as; ordering and receiving supplies; tracking inventory; email correspondence with vendors and donation sources.
- Maintain notes and tracking information about patients enrolled in the program.
- Assist multi-disciplinary team members with program operations as assigned.
- Assist multi-disciplinary team in coordinating and implementing participants’ discharge and transition from RCP.
- Demonstrate personal attentiveness, responsiveness, and prompt follow-up to all external and internal stakeholders.
- Assist with resolving patient complaints and providing good customer service throughout the program.
- Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
- Attend all mandatory CCC trainings in a timely manner.
- Perform other duties as assigned.
SKILLS AND ABILITIES:
- Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
- Ability to consider the impacts of systems of oppression, structural racism, and individual bias on client outcomes.
- Ability to complete all tasks as assigned.
- Ability to communicate clearly and concisely both orally and in writing.
- Ability to function as a team member and be flexible in attitude and have the desire to relate effectively with participants.
- Ability to organize and manage physical assets and the supply storage configuration.
- Ability to handle emergency/crisis situations with skill, confidence and tact.
- Ability to learn and apply training instruction.
- Ability to maintain a calm professional demeanor and make independent judgments.
- Ability to maintain accurate records and necessary paperwork.
- Ability to maintain highest standards of confidentiality with regard to patient information.
- Ability to make independent judgment.
- Ability to manage time and meet deadlines.
- Ability to operate common cleaning tools (vacuum cleaner, carpet cleaner).
- Ability to supervise and coordinate logistics volunteers when appropriate.
- Ability to transport participants in company vehicle.
- Ability to use company mobile phone for program business.
- Ability to work courteously and effectively communicate with the general public, program participants, vendors/contractors/donors, medical personnel, merchants and co-workers.
- Work experience and/or education in areas of logistics, equipment maintenance, janitorial, warehouse management or similar.
- Ability to work independently, as well as take direction from supervisor.
- High School or GED required.
- Education and experience sufficient to succeed, carry out responsibilities, and demonstrate the skills and abilities as described above with at least one year experience working with socially complex populations.
- Must have an understanding of the causes of homelessness, the medical and psychosocial sequelae of homelessness, and the importance of systems and processes used to help clients secure and maintain stable housing.
- Must have Healthcare Provider CPR/First Aid certification prior to start.
- Must be able to be trained in the use of CCC database programs CCCER and Centricity.
- Must have non-violent de-escalation training (or complete within 60 days of hire.)
- If driving, must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
- Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
- Must have a high tolerance for ambiguity and change.
- Must be able to work efficiently in a very fast paced environment.
- Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
- Must pass a pre-employment drug screen, TB test, and DHS background check for work at Central City Concern and to obtain ID-Badge at Partner Hospitals.
- Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
- Must adhere to agency’s non-discrimination policies.
- Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.
BENEFITS at CCC
Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.
- Paid Time-Off (PTO) plan provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
- Generous 403(b) Retirement Savings plan with competitive employer match.
- 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short Term Disability, and Long-Term Disability Insurance.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.