Community Services Coordinator

City of Hillsboro | Hillsboro, OR

Posted Date 3/25/2021

Community Services Coordinator

City Manager’s Office




Salary Range:  $76,246 - $100,334 annually

Starting salary is $76,246 - $92,765 (depending upon qualifications)

Full-time, exempt position plus full benefits package.

The closing date for this position is 11:59 p.m., Monday, April 12, 2021. 


Hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.


Hillsboro has a steadily growing population of over 100,000 residents. It is the largest city in Washington County and serves as the county seat. During the workday, more than 50,000 employees commute to Hillsboro by car, bicycle, bus, or light rail train to work at companies such as Intel, Nike, and Genentech. With its thriving economy, Hillsboro is the home of Oregon’s fourth-largest school district, two higher-education campuses, and 28 parks with more than 1,500 acres of designated green spaces.


And, according to the 2020 point-in-time (PIT) count, Washington County’s unsheltered population was comprised of 307 individuals of which approximately one third resided in Hillsboro, a 20% increase over 2019. The 2021 PIT data has not been finalized but an increase in the number of individuals living in both sheltered and unsheltered homelessness is anticipated.


With the passage of the Metro Supportive Housing Service (SHS) measure, Washington County, a key City partner, is positioned to address the compounding impacts of a, “housing and homelessness crisis, a global pandemic, an economic decline, and a nation entrenched in racial disparities.” The SHS measure will bring more than $35 million to Washington County in fiscal year 2021-2022. It is essential that the City continue to engage in crucial conversations related to these resources and the housing and services they will provide.


The Hillsboro City Council formalized its commitment to address homelessness with the following 2021 priorities:


  • Make capital investments to provide long-term support to unhoused community members
  • Continue evaluating policies and opportunities to provide strategic housing development to address both homelessness and affordable housing needs
  • Improve connections and collaboration with service providers, community partners, and impacted stakeholders to address homelessness regionally


In support of these efforts the City is currently seeking a Community Services Coordinator. Key responsibilities include:


  • Research, develop, and implement homelessness programming to address gaps in the City’s current system;
  • Engage with community stakeholders and subject matter experts including culturally-specific providers and organizations, to develop plans and programming;
  • Prepare reports including analysis and recommendations for the programs and projects to executive management, City Council, and the public;
  • Assist in the integration of efforts to address homelessness across City departments including Parks & Recreation, Police, Economic Development, Finance and the City Manager’s Office;
  • Serve as a City representative and liaison between regional partners such as local cities, Washington County and Metro and discuss opportunities for partnership and collaboration;
  • Collaborate and strategize with other cities on their homelessness programs;
  • Work closely with the Assistant City Manager to help develop and assist in making key policy decisions around decreasing homelessness in the  city;
  • Participate in strategic planning and implementation of A Road Home, Washington County’s comprehensive plan to address homelessness utilizing an equity lens and representing the City’s objectives;
  • Analyze program effectiveness, recognize opportunities for efficiencies, and implement changes to best serve individuals experiencing homelessness;
  • Seek out funding sources including local partnerships and local, state, and federal funding for City homelessness programs and investments;
  • Optimize partnerships with those who might be willing to assist homelessness efforts.
  • Manage and administer grant related activities;
  • Develop and track program budgets and projections;
  • Assist in managing operating contracts, reviewing reports from operators and conducting follow-up with service providers and agencies in accordance with City objectives.


Our Ideal Candidate is:

  • Experienced in fast-paced work environments;
  • Skilled in project and program management;
  • Knowledgeable of resources available for those experiencing homelessness;
  • Able to communicate effectively to different audiences, including various levels of City management, public safety departments, community members, local and regional government agencies, and elected officials;
  • A problem-solver, proactively identifying and supporting creative and viable solutions;
  • Committed to public service, diversity, equity and inclusion, fiscal responsibility and innovation in government;
  • Strong understanding of public policy and municipal government;
  • Demonstrates experience and understanding of key messaging and communications strategies for engaging the public;
  • Collaborative skill in working with other city departments, local non-profits, culturally-specific organizations, businesses, elected officials, community members, and other government agencies;
  • Balances competing interests in a regulatory and political environment;
  • Has strong interpersonal skills, written and verbal communication, and presentation skills;
  • Displays active commitment to diversity, equity and inclusion in the workplace;
  • Ability to work both independently and as part of a team in a dynamic environment, with tight time constraints, addressing the needs of multiple stakeholders


General Statement of Duties

The principal function of an employee in this class is to perform coordinative level activities in the City of Hillsboro’s homelessness related projects and programs and to create and maintain strong relationships with the community-based organizations and other local agencies as well as internal City departments that intersect with homelessness. This position assists in ensuring adequate and appropriate participation, communication, and input from and to these groups to inform, guide, enhance, and support City programs and activities related to homelessness and affordable housing. Work may involve coordinating care and services with social workers, counselors, and other community service providers.


Acceptable Experience and Training

Bachelor’s degree and two years experience in social work, public or business administration, public health, or a related field; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.



  • Valid Driver’s License and a safe driving record.
  • Bilingual is preferred.


Required Attachments

  • Resume
  • Cover Letter


Listing Type
Communications | Government/Public Agency | Human Resources | Management | Office | Professional Services | Public Affairs | Public Relations | Social Services
Position Type
Full Time
Experience Level
Mid Level
Employer Type
Direct Employer
$76,246.00 - 4100,334.00
Salary Type

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