Housing Case Manager

Clackamas Women's Services | Oregon City, OR

Posted Date 1/04/2022

Staff with bilingual competencies provide an additional and essential value to our organization and we increase our starting wage accordingly for bilingual staff.

Note to Candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. Clackamas Women’s Services is committed to building a diverse and inclusive organization and we strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications as described or if you require a reasonable accommodation to apply for or perform job duties.

About Clackamas Women’s Services (CWS)

Clackamas Women’s Services (CWS) was incorporated in 1985 as Clackamas County’s first shelter for survivors escaping family violence and domestic abuse. CWS’ service delivery framework is built on trauma-informed best practices that promote safety and self-determination. Our vision is to live in a society that no longer tolerates domestic and sexual violence, but rather thrives on mutual respect.

CWS offers comprehensive, responsive solutions for adults and children impacted by sexual assault, domestic violence, stalking, the sex industry, and elder abuse. Through our emergency shelter, A Safe Place Family Justice Center, satellite offices and throughout the community, CWS coordinates services with other public and private agencies in order to best serve survivors seeking help. Participants in our programs receive no-cost services by highly trained staff.

CWS is committed to building an organizational culture that reflects our values. We envision a community of survivors, staff, partners, volunteers, and donors who are deeply committed to breaking the isolation of domestic and sexual violence.  We do this by creating community and partnership, honoring and celebrating survivors, and engaging in work toward equity and social change through community engagement and by investing internally in continual improvement and learning processes. We are dedicated to the ongoing work of creating and sustaining a community where everyone can thrive.

Benefits of working at CWS: 

Clackamas Women’s Services is proud to offer competitive wages, paying above market for all positions and offering a full package of benefits including:

  • 100% employer-paid health, dental, vision, and alternative care benefits.
  • 100% employer-paid long-term disability and life insurance.
  • Generous PTO (34.5 days in first year based on accrual).
  • Paid day off for birthday.
  • Paid parental leave.
  • Monthly retirement plan contribution of 4%.
  • Anniversary bonus, $15/year of service.
  • Employee Assistance Program.
  • Professional development opportunities.
  • CWS was voted (by our staff) as one of the 100 Best Nonprofits to Work for in Oregon!
  • Work with a heart-centered team providing culturally responsive emergency, transitional, and long-term supports, and services. CWS helps survivors build hope and resilience so they can achieve their goals for personal safety, physical and mental wellness, financial autonomy, and family stability.

Position Purpose:

Responsible for providing case management, advocacy, and support services to participants of the CWS housing programs.  The Case Manager role requires an ability to provide non-judgmental support with unconditional positive regard, transparent and honest communication as well as the ability to be flexible and creative in a variety of changing situations. 

Key Responsibilities:

  1. Complete Coordinated Housing Assessment paperwork with participants
    • Ensure all paperwork is done thoroughly and accurately
  2. Complete Diversion Packets with participants
    • Ensure all paperwork is done thoroughly and accurately and all required documentation is collected
  3. Complete all required housing paperwork with participants depending on funding requirements including but not limited to:
    • Gather all necessary income information
    • Calculate rental assistance portions for participants and CWS
    • Calculate utility allowances
    • Complete rent reasonableness documentation
    • Complete inspections for all new units to ensure compliance
  4. Assist and support participants accessing other housing assistance programs (for example Sect 8, county CHA programs, etc.)
    • Keep track of intake and orientation appointments for participants or any other appointments required to access the housing assistance
    • Assist participants in obtaining all needed documentation to access the housing assistance
    • Be a liaison to build positive relationships with other housing providers
  5. Assist Housing Program Manager with housing waitlist follow up and clean-up.
  1. Assist participants in finding and obtaining safe and stable housing including but not limited to:
    • Finding available units
    • Completing apartment applications for participants online or in person
    • Providing support during lease signing
  2. Work to build relationships with landlords
    • Provide housing assistance information to landlords for participants in housing programs
    • Reach out to connect with new landlords to build relationships
    • Connect and follow up with landlords to find solutions or provide support if there are concerns
  3. Provide individualized case management for participants in the CWS housing programs, including:
    • Safety planning
    • Crisis intervention services
    • Supporting participants in their goals for self-sufficiency and growth (i.e., budgeting, financial empowerment, domestic violence education, physical and mental health, parenting education, etc.).
    • Domestic violence and sexual assault education
    • Accompaniment to appointments or meetings with a variety of service providers (DHS, Court, Immigration, etc.)
    • Providing transportation to participants in agency vehicle
  4. Maintain updated and accurate file notes in all participant files.
  5. Complete and submit Finance Request forms for approved housing funds, including standing monthly payments and unique one-time payments.
  6. Reach out to former housing participants to complete periodic follow up as required by funders.
  7. Attend housing related community meetings (for example CHA or Housing Navigators meetings).
  8. Provide support as requested to Shelter/Housing Team or other CWS Teams as needed.
  9. Other duties as assigned. 

General Responsibilities:

  • Represent the mission and values of CWS to program participants and community partners.
  • Represent and reflect the values of the Village Model through direct communication with co­workers and participants. Model values of collaboration, equity and inclusion in decision making and daily work.
  • Complete documentation of all services, including intakes, releases of information, demographics tracking and statistics within the CWS database and HMIS for all participants on a minimum of a weekly basis.
  • Maintain appropriate participant confidentiality in accordance with advocate privilege and federal statutes.
  • Provide consultation and support for community partners through collaboration and information sharing regarding the dynamics of domestic violence and sexual assault and its impact on survivors.
  • Work in conjunction with other staff to provide consistent services to participants.
  • Participate in speaking engagements and educational trainings as requested.
  • Attend CWS all staff meetings and regular team meetings.
  • Meet regularly with the Housing Manager to plan and prioritize projects.
  • Submit necessary monthly timesheets and mileage reimbursement forms.
  • Manage daily schedule appropriately.


  • A minimum of two years of experience working in domestic violence/ sexual assault programs.
  • Minimum 1 year experience providing housing services.
  • Demonstrated understanding of domestic violence, sexual assault, child abuse and positive parenting approaches. 
  • Demonstrated experience working with women and children from diverse backgrounds, providing culturally responsive services.
  • Enthusiasm for working collaboratively with a wide range of public and private systems intersecting with the DVSA field (law enforcement, DHS, courts, education, etc.).
  • Reliable transportation required; position includes use of personal vehicle to complete some tasks.
  • Must be able to travel throughout Clackamas County and the Greater Portland Area.
  • The person in this position frequently: ascends/descends stairs; moves household items, furniture, and other items (up to 50 lbs.) from one place to another, assists in households’ tasks in the shelter home such as cleaning and stocking shelves a regularly moves throughout CWS worksites to access files, meet with participants, and move supplies.

We are committed to building a diverse and inclusive workforce that represents the communities we serve. Women, people of color, LGBT, older adults, and people with disabilities are strongly encouraged to apply.

Please submit a cover letter and resume to hr@cwsor.org with subject line “Housing Case Manager”.

Listing Type
Position Type
Full Time
Experience Level
Entry Level
Employer Type
Direct Employer
Salary Type

Share this job