Client Access Services Navigator

Central City Concern | Portland, OR

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Posted Date 5/23/2022

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

CCC’s Old Town Recovery Center is seeking a Client Access Services Navigator to join our team!

Schedule: Monday – Friday, 8:00am – 5:00pm.

This role engages directly with people to understand their needs and help facilitate connections across the full continuum of CCC’s services including Health Services, Housing, and Employment services. This work happens directly in the in the field with clients to identify programs, resources, and services that will best help meet their needs while removing obstacles to accessing programs, resources, and services.

The Successful Candidate:

You are a skilled relationship-builder with the ability to engage with a wide variety of different people, including the general public and dually diagnosed clients. You are eager to connect with and promote program and services to the community, and feel passionately about supporting people to limit barriers.

Duties to Include:

  • Conduct Social Determinants of Health based interviews with clients in Recovery Supportive Housing to asses and identify health disparities and inequities (I.E food insecurity, housing insecurity, transportation insecurity).
  • Assist clients in engaging with health and social services by performing intakes and scheduling appointments.
  • Provide transportation when necessary for patients in CCC vehicle, taxi, or public transportation to and from program related appointments, interviews, and hospitals/clinics.
  • Provide enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace and Medicaid
  • Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
  • Help people to seek opportunities for further treatment, care, and services within Central City Concern and the community.
  • Participate in the development of health and recovery goals with people. Support people to reduce barriers and achieve goals.
  • Bridge community, cultural, educational, and other barriers to encourage self-care and participation in CCC Recovery Supportive housing and health service offerings.
  • Complete and maintain accuracy of all required documentation inclusive of electronic documentation in a timely manner and in accordance with regulations and office standards.
  • Conduct compliance assessments and internal audits. Analyze results and provide formal and informal reports of findings, including recommendations for improvement. Effectively communicate findings to manager, colleagues, and internal and external stakeholders and customers, and assist with related corrective action as needed.
  • Become certified State of Oregon Enrollment Assister and assist individuals in enrolling for healthcare coverage as directed by supervisor.


  • High School Diploma or GED required. AA or higher in medical field, mental health, or social sciences preferred.
  • Minimum one year of work experience in a relevant field.
  • Bilingual in English and Spanish preferred.
  • Must have experience in case management, customer service or advocating for clients.
  • If a recovering chemically dependent person must be in a program of recovery and able to provide documentation of sobriety a minimum of one year.
  • Will be required to carry a cell phone for work purposes. Cell phone to be provided by Central City Concern.
  • Must pass pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
  • Must possess a current driver’s license, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy.? Must pass an initial driver training within 60 days of being an approved driver and continued recertification training.? If driving personal vehicle, must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.

Central City Concern offers an incredible benefits package to our employees!

  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
  • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
  • Sabbatical Program offering extended time off at years 7, 14 and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.?

Listing Type
Position Type
Full Time
Employer Type
Direct Employer

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