Police Desk Clerk - Open Continuous

City of Portland | Portland, OR

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Posted Date 6/21/2024
Description

Are you interested in criminal justice? Do you enjoy working in fast-paced environments and pride yourself on your excellent customer service?

You may be the Police Desk Clerk we are looking for!

About the Position:

Job Appointment: Full Time, Regular
Work Schedule: Some Police Desk Clerks work in a 24-hour facility, which may require working day, evening or night shifts, weekends and/or holidays in addition to emergency response. All Police Desk Clerks will work 4 days a week - 10 hour shifts (with 3 days off).
Work Location: Current vacancies exist at the Central Precinct 1111 SW 2nd Ave Portland, OR.

Benefits: Please check our benefits tab for an overview of benefits for this position.

Union Representation: This position is represented by DCTU. External applicants start at Entry rate. For more information on the union agreement please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements

Application Materials: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to respond to the supplemental questions and attach a resume.


Position Summary:

The City of Portland is currently seeking multiple Police Desk Clerks to join Portland Police Bureau. Police Desk Clerks assist sworn members of the Bureau by accessing and supplying confidential information and providing administrative support. Police Desk Clerks also assist the public both in person and via phone while remaining calm and providing excellent customer service. Situations may arise that are tense and de-escalation techniques are an essential function of the role. This essential classification requires a Law Enforcement Data Systems (LEDS) certification within three (3) months of hire. Training and certification will be done on site.

Graduating high school seniors or GED candidates are encouraged to apply for this opportunity.

As a Police Desk Clerk, you will:
  • Provide extensive customer service to a variety of internal and external stakeholders with integrity and honesty; many of the contacts are sensitive, stressful, and confidential in nature.
  • Assist sworn PPB members by accessing and supplying confidential information and administrative support utilizing RegJIN, LEDS, and other internal program systems.
  • Perform multiple tasks and administrative support while dealing with frequent interruptions.
  • Respond to inquiries and complaints both in person and over the phone.
  • Access a variety of computer systems to provide support to officers and the public.
  • Research, retrieve and report information as needed.
  • Carry out individual responsibilities with initiative, independence, and sound judgement.
Who you are:
  • Excellent Communicator: You are an effective communicator.
  • Organized: You can work on a multitude of tasks and understand/react to various situations in a fast-paced work environment.
  • Punctual: You are reliable and punctual to regular work attendance.
  • Empathetic: You can understand diverse perspectives and bring empathy within your work and communication style.

Virtual Zoom Meet & Greet Opportunity

Come meet the hiring manager and the senior recruiter! We'll be talking about this position’s duties and responsibilities, day to day, review the job announcement, how to apply, and answer questions you have about the position.

To Be Determined - we will notify all applicants regarding the information session. Or, you can email karen.ehn@portlandoregon.gov to receive an emailed notification of date(s) and times.

Have a Question?
Contact Information
Karen Ehn, Recruiter

Bureau of Human Resources

karen.ehn@portlandoregon.gov

The following minimum qualifications are required for this position:
  1. Ability to diffuse situations and resolving conflicts with difficult customers.
  2. Experience using multiple computer applications and databases to maintain files and research information.
  3. Ability to navigate and provide services to customer who may be distraught or upset.
  4. Experience communicating effectively in writing, over the phone, and in-person to provide accurate and detailed information to both internal and external stakeholders.
  5. Ability to work and adapt in an environment with changing priorities and frequent interruptions, and to be able to assess a situation using independent judgement.
  6. Ability to learn rules, regulations, and/or procedures to properly inform officers and the public.
Applicants must also:
  • Be able to successfully pass an in-depth background investigation.
  • Be able to work any shift including days, evenings, nights, weekends, and holidays.
Step 1: Apply online between 3/18/2024-6/24/2024
Required Application Materials:
  • Resume
  • Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
  • Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips
  • Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
  • Your résumé should support the details described in your responses to the supplemental questions.
  • Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Every Two Weeks
  • An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
  • Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  • You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
Step 3: Establishment of Eligible List: Every Two Weeks
  • Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
    • 1st Eligible List established the week of 04/01/2024
    • 2nd Eligible list established the week of 04/15/2024
Step 4: Selection (Interview): ongoing during recruitment
  • Hiring bureau will review and select candidates for an interview.
  • Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
Step 5: Contingent Offer of Employment: TBD
Applicants who successfully pass the oral interview will receive a conditional offer for current/future vacancies which will advance you to the background investigation step.

Step 6: Background Investigation: TBD
Background Investigations for this position typically take 2-6 months to complete so you will want to plan accordingly.

The information that will be required when you complete the Personal History Statement includes:
  • Employment Information (past 10 years or back to age 17)
  • Residential Information (past 10 years or back to age 17)
  • Financial Information
  • References (8 without using the same people as coworker or supervisor references)
  • Family Member Information
  • Driving History
  • Past/Present Drug Use and/or Controlled Substances
  • Criminal History
Step 7: Start Date: TBD
  • A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change.Click here for additional information regarding the following:
  • Veteran Preference
  • ADA, Pregnancy, and Religious Accommodations
  • Work Status
  • Equal Employment Opportunity

An Equal Opportunity / Affirmative Action Employer

Salary21.63 - 29.49 Hour
Listing Type
Jobs
Categories
Clerical/Administrative | Government/Public Agency
Position Type
Full Time
Employer Type
Direct Employer
Salary Min
21.63
Salary Max
29.49
Salary Type
/hr.

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