Community Engagement Coordinator
About the Position:
- Do you love engaging with the community?
- Are you excited to learn complex, technical information?
- Do you enjoy helping the community understand a project in order to provide meaningful input?
- Are you excited to be in a fast-paced environment where you are empowered to create what a project or client may need?
- Do you thrive on tracking the details to ensure we are delivering to our clients (and ultimately our community)?
In alignment with our value of “keepin it real” this isn’t an easy job to learn. Therefore, you must have experience working for a consulting firm and / or a municipal government agency.
The Community Engagement Coordinator works collaboratively with the community engagement team to develop and implement equity-led strategies that creatively reaches local community members. This position will support multiple projects including regional mega-projects and all three PointNorth market sectors: community/economic development, education and infrastructure. This position will primarily be focused on transportation projects and will be required to conduct research, to write communication plans to reach the community, to analyze data gathered from the community, to participate in direct outreach and track project tasks / assignments.
Location: Vancouver, WA
Salary: $68,000 - $85,000
Overall Responsibilities:
- Meet with community members through direct outreach, briefings, door-to-door engagement, tabling at in-person events as well as virtual sessions
- Identify interested communities, communication channels, frequency, key messages and desired outreach outcomes
- Plan and implement logistics for community events - virtual, hybrid and in-person; events may include listening sessions, open houses, tabling at fairs/festivals, etc.
- Use a variety of communications methods to share information including canvassing, direct mail pieces, advertisements, digital messages, etc.
- Communicate effectively with interested community members and community-based organizations on behalf of the PointNorth team, our clients and project(s)
- Develop written content for outreach materials including website updates, flyers, fact sheets, etc.
- Develop and track community member contact in a database, with regular updates and tracking of all outreach interaction; note specific contact information and conversations
- Coordinate meetings with clients and community members, develop meeting materials, plan logistics and support note-taking
- Prepare meeting summaries for internal and external community meetings including open house events, advisory group meetings, listening sessions and other public community meetings/events
- Develop, launch and analyze quantitative and qualitative surveys to gather feedback from internal and external stakeholders
- Respond to community questions, concerns and comments through email, phone and in-person communication
- Coordinate language translation and interpretation services for public materials and meetings
- Support the dissemination of accurate and timely public information to the community through engagement tools and tactics tailored for key audiences
- Provide technical support for online and in-person meetings and events, including Zoom coordination and meeting invitations
- Perform research and provide summaries of findings
- Monitor project progress and meet deliverable deadlines; stay in touch with the Project Manager/Director by proactively communicating task progress and completion
- Maintain digital and hard-copy files
- Perform administrative duties
Knowledge, Skills & Qualifications:
- 5+ years of professional experience required in a similar role working for a consultant and / or municipal agency
- Bachelor's degree in Communications, Planning, Journalism, Public Relations or related field
- Demonstrated experience working in transportation projects
- Highly responsive and able to track progress
- Adaptable and flexible to meet the needs of evolving priorities
- Comfortable working independently and as part of a dynamic, interdependent team
- Comfortable with taking initiative and direction
- Proficient or able to quickly become proficient in Microsoft 365, GSuite, Canva, Asana
- Collaborative team member with ability to communicate in a professional manner with all clients, co-workers, stakeholders, community members and business partners
- Passion for the mission of PointNorth and aligned with our values: People First, Lead with Integrity, Think Big, Keep It Real
While not required, the following qualification(s) is appreciated:
- Experience in consulting firms and/or professional service organizations
- Proficiency in Spanish or other common second language in equity priority communities in the SW Washington/Portland metro region
- Cultural competency and understanding of diversity, equity, inclusion and belonging best practices
Working Conditions / Physical Requirements:
Work is currently performed in a hybrid environment with the expectation to be in the office (Vancouver, WA) and remotely. This includes long periods at a desk. The position requires the employee to regularly engage in in-person and virtual meetings, and communicate with community members and clients in both small and large groups. Employees may work under the stress of continual contact from clients, community members, co-workers and business partners, and the pressure to meet deadlines. Must occasionally lift and/or move up to 25 pounds.
- Requires availability 8 am - 5 pm M - F with evening and/or weekend work
- This position is expected to be in the office 2 - 3 days a week, and as needed or requested
- Each team member has the freedom to construct their work week and schedule based on client and business needs, including the location(s), times, and days in which they will complete work. Position may require the ability to travel regionally for work activities.
PointNorth is an equal opportunity employer and provider of employment and training services. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay 711. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.