Business Systems Analyst III - Extended

City of Portland | Portland, OR

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Posted Date 8/22/2022

The City of Portland is seeking Business Systems Analyst III's to join the Team!

This eligible list may be utilized to fill future vacancies along with current vacancies. Current vacancies or anticipated vacancies are available within the following bureaus: Bureau of Technology Services, Bureau of Development Services, Civic Life and Bureau of Emergency Communications.

About the classification: Business Systems Analyst III's are utilized in a variety of bureaus including the Bureau of Development Services, Bureau of Environmental Services, Office of Management and Finance, Portland Bureau of Transportation, Portland Parks & Recreation, Portland Police Bureau & Portland Water Bureau. If you apply & meet minimum qualifications, you will remain eligible for future opportunities within this classification for the duration of the eligible list. Please review the open vacancy information below, along with a general description of how each bureau utilizes Business Systems Analyst III's.

Business System Analysts III (BSA III’s) work under minimal supervision, provide and lead project management and perform professional, technical and analytical duties related to the operation maintenance and enhancement of Citywide or Bureau/Office specific information systems.

Current Vacancies:

Bureau of Technology Services (BTS):
As a BSA III for Bureau of Technology Services, you will apply your knowledge of public sector financial processes and system configuration to support and maintain the Finance and Procurement modules for the City’s enterprise business system, SAP. You will perform complex solution design and configuration work with a team of ERP professionals.

What you would get to do as a BSA III for BTS:
  • Develop blueprints and plans, configure, and test new SAP functionality with an eye towards SAP automation
  • Apply principles of systems and business process design to improve the efficiency of Citywide financial systems and processes.
  • Provide ongoing functional support for assigned
    1. Finance and Logistics modules
    2. Evaluation and implementation of updates and patches
    3. Areas of troubleshooting.
  • Provide complex solution design work
The Ideal candidate will have:
  • Knowledge of finance and governmental accounting
  • Experience with ERP business processes and configuration
  • Advanced knowledge and/or experience applying the principles and methods of systems and business process design and analysis; including customer and change management.
  • Strong communication skills (verbal and written).
  • Ability to troubleshoot and solve complex problems
  • Ability to translate customer needs to technical requirements for information systems professionals.
Potential Future Vacancies:

Bureau of Development Services (BDS):
As a BSA III for the Bureau of Development Services you will be part of the team responsible for the development, implementation, support, and maintenance of technology solutions specific to the permitting process, and for continuous improvement of technology processes and functionality, as well as continuous improvement of bureau wide processes. These services have an impact on BDS and multiple partner bureaus and organizations who utilize the City’s permitting software.

What you would get to do as a BSA III for BDS:
  • Work with diverse internal and external customer groups to identify, define and analyze complex work processes.
  • Provide guidance and produce recommendations for process improvement and approach with larger technology implications considered.
  • Utilize project management best practices to define project goals, create project plans, and keep project on track.
  • Facilitate the change management needed ensure adoption of new systems and processes.
  • Develops deliverables such as project plans, functional specifications, test plans, test cases, and training materials.
  • Assists in refining and improving BDS operations through expanded automation.
  • Provides instructions, information, and support to the Bureau of Development Services; troubleshoot and resolving issues; coordinates with BTS, technology vendors, and other stakeholders to successfully maintain and expand technology services
  • Conducts other business system and technology-related activities in support of BDS operations
An ideal candidate will have experience with permitting technology and processes, change management methodologies, and advanced business analysis approach experience.

Bureau of Emergency Communications (BOEC):
As a BSA III for Bureau of Emergency Communications, you will work on the support and maintenance of the City’s emergency communications systems which include, but not limited to, Computer Aided Dispatch (CAD), Enhanced 9-1-1 (E911) phones, emergency services logging recorder, and Next Generation 911 (NG911).

What you would get to do as a BSA III for BOEC:
  • Project management for assigned projects for the bureau
  • Provide ongoing support and maintenance for:
    1. Computer Aided Dispatch (CAD) system
    2. Enhanced 9-1-1 (E911) phone system
    3. Emergency services logging recorder system
    4. Other bureau specific technology applications
  • Troubleshooting and working with vendors on issue reports
An ideal candidate will have advanced knowledge of emergency communications technology, including a general knowledge of basic telephony principles and mission critical systems. And will have a minimum of 5 years' experience working in an emergency communications center, with at least 2 years focused on technology.

The Office of Community & Civic Life (Civic Life):
As a BSA III for Civic Life or Business Technology Lead, you will lead and manage work to modernize the technology tools used by the Bureau to implement strategic priorities and to deliver services such as community engagement, community safety and regulatory oversight in cannabis licensing, noise control, graffiti abatement and liquor licensing. The Business Technology Lead (BSA III) will be expected to lead implementation and transformations that allow for future expansion for other Bureau business needs, if applicable. The person in this role will be the only position in the Office of Community & Civic Life responsible for technology project management and as such is expected to use exceptional quality control review and judgment skills.

What you would get to do as a BSA III for Civic Life:
  • Provide technology business consulting and guidance for our bureau, including consultation and/or collaboration with other bureaus including Bureau of Technology Services (BTS) to determine other city solutions in use and feasibility for our bureau’s use cases
  • Manage bureau technology projects, both large and small
  • Analyze and document business operations requirements and technical workflows
  • Recommend feasible technology solutions and/or business process improvements
  • Conduct and/or contribute to end user training and change management communications
  • Test, track and resolve systems issues, identifying opportunities for future enhancements and efficiencies
  • Contribute to the maintenance, operation, and development of Citywide or Bureau/Office specific systems
An ideal candidate will have advanced knowledge of systems analysis principles, practices, and techniques, strong communication skills (verbal and written), experience managing multiple technology projects at once, the ability to solve or troubleshoot complex technology problems, and the ability to translate the bureau’s needs to technical requirements for information systems professionals.

Future opportunities may be considered in every bureau with the Business Systems Analyst III position which include the following bureaus: Bureau of Development Services, Bureau of Environmental Services, Bureau of Technology Services, Office of Management and Finance, Civic Life, Bureau of Emergency Communications, Portland Bureau of Transportation, Portland Parks & Recreation, Portland Police Bureau & Portland Water Bureau.

This position is represented by District Council of Trade Unions (DCTU) collective bargaining agreement,
view the agreement at:

Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here.

COVID-19 Vaccine Requirement
As of October 18, 2021, all City employees must be fully vaccinated for COVID-19. This is required for all positions at the City of Portland. Proof of being fully vaccinated is required by date of hire. You may request an exception, for health or religious reasons, from getting the COVID-19 vaccine at the time a position is offered.

Work Location
Currently, many positions with the City of Portland are being performed remotely due to COVID. In the future, current positions classified as “full-time remote” will: 1) become a remote/onsite mix or 2) revert to full-time at a city work location.

Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training, work experience and/or lived experience, meets each of the following minimum qualifications:

  1. Knowledge of the principles and methods used in systems analysis and business process analysis. Examples include business process reengineering, activity or user story mapping, entity relationship diagramming, conducting requirements interviews or workshops, and change management as applied to system design and configuration.
  2. Experience in project management and working collaboratively with customers and information system professionals to ensure all parties understand (in their terms) important information such as system needs, requirements, and constraints.
  3. Experience analyzing operational and organizational problems to evaluate alternatives, provide cost/benefit analyses, and provide recommendations on customer needs, business requirements and system recommendations.
  4. Experience maintaining effective working relationships and communicating clearly and effectively with diverse audiences of technical and non-technical personnel both orally and in writing.
  5. Ability to work with a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services.
Applicant must also:
  • Must be fully vaccinated for COVID-19 per City/State mandate or have an approved exception by date of hire.
An evaluation of each applicant's training and experience, as demonstrated in their resume and supplemental questions are weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on an equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

** PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**

Recruitment Activity Schedule:

  • Job Posting closes: 10/10/2022
  • Applications Reviewed: week of 10/10/2022
  • Eligible List / Notices Generated: week of 10/17/2022
  • Interviews: beginning week of 10/24/2022
  • Job Offer: November 2022

*Timeline is approximate and subject to change.

Application Instructions

Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:

  • Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  • Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
  • Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  • Your resume should support the details described in your responses to the supplemental questions.
  • If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.

Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than 11:59 PM on the closing date of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.

Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates:

Contact Information:
Bureau of Human Resources
Karen Ehn, Senior Recruiter

An Equal Opportunity Employer

About the Bureaus:

Bureau of Technology Services (BTS):
The Enterprise Business Solution (EBS), a division of the City of Portland's Bureau of Technology Services (BTS), manages the SAP application for the City. SAP is an enterprise-wide software platform built around the City's business processes in finance, human resources, asset management, and other systems to manage vast amounts of data and day-to-day transactional operations. Our mission is to deliver and support innovative, integrated, cost-effective enterprise solutions to our City customers.

Bureau of Developmental Services (BDS):

Our Equity Commitment:
The Bureau of Development Services is committed to eliminating racism and all discriminatory practices in our services and in our workplace because we understand the positive value of equitable systems.

Equity: Conditions that allow everyone to flourish so that race, gender, ability and/or other held identities do not determine access or outcomes.

To learn more at The Bureau of Development Services equity commitment - please review our equity commitment:

The Office of Community & Civic Life (Civic Life)
The Office of Community & Civic Life (Civic Life) connects Portlanders with city government to build inclusive, safe, and livable communities. Today, our bureau’s programs continue to invest in building strong civic engagement, community leadership, and support relationships between businesses and their neighbors. We work every day with a wide range of partners to build systems that serve the needs of all Portlanders, ensuring equitable outcomes for our communities. To learn more about the Office of Community & Civic Life's mission, goals, and values, please click here.
Join a dynamic team working to promote a culture of civic engagement for all Portlanders.

Bureau of Emergency Communications:
BOEC’s mission is to work collaboratively with our community and public safety partners to ensure effective and timely 911 call answering and dispatching.

We are leaders in public safety; partners in creating a safe and secure community; and experts in 911 telecommunications.

Listing Type
Government/Public Agency
Position Type
Full Time
Employer Type
Direct Employer
$48.28 - $67.91 Hourly
Salary Type

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