Administrative Assistant

Northpoint Recovery Holdings, LLC | Seattle, WA

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Posted Date 6/30/2025

Description Job Title: Administrative Assistant

Reports To: Program Director

Location: Northpoint Seattle (Adult Outpatient in Northgate)

Schedule: Monday-Friday 8am-4:30pm PST

Compensation: $22-26/hour

Northpoint Recovery Holdings, LLC began 2009 as Ashwood Outpatient and officially launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults with substance use and co-occurring disorders through the Northpoint Recovery brand, and mental health treatment for adolescents through Imagine by Northpoint. Operating under an in-network, commercial insurance model, Northpoint has grown exclusively through de novo expansion-from two facilities to seventeen across the Western U.S.-with more planned in both existing and new markets. We're guided by core values of humility, heart, inspiration, and conviction. Our mission is simple: saving lives and restoring relationships by helping people get their lives back, and treating every individual with empathy and respect.

POSITION SUMMARY: As a key member of the Northpoint team, the Administrative Assistant is responsible for handling patient-facing duties as well as general office management tasks. This person will ensure the proper reception of all patients, clients, and visitors into the facility and greet all incoming patients, visitors, and staff with a friendly, smiling face and a helping hand. The Administrative Assistant will work closely with the expanded team to ensure facility day to day operations are running appropriately. The ideal candidate has excellent communication and multitasking skills, problem solving skills, a positive attitude, and a strong work ethic.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Coordinate office management schedules, coverage, and team needs
Client and staff Telehealth liaison
Responsible for the completion and collection of all necessary intake paperwork and documentation
Track patient information and statistics in support of The Joint Commission requirements
Assist leadership in developing data tracking processes and trainings needed to improve the team
Track facility maintenance needs
Complete inventory ordering for designated facility
Schedule and complete fire drills, egress testing, safety committee meetings, infection control meetings
Responsible for environmental cleanliness, organization, and presentation
Reception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mail
Coordinate client UA results with multidisciplinary team
Maintain lobby environment to promote warm and welcoming surroundings, including seasonal décor
Ensure a safe and secure lobby environment for employees, clients, guardians, and visitors
Facilitate client arrival and departure from programming
Schedule, organize, and manage Joint Commission and facility compliance needs
Screen and monitor visitors and connect them with the appropriate staff member
Display initiative by identifying problems and making recommendations to solve them
Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner
Manage and provide training to incoming and current reception and clinical staff for front desk duties
Liaise with facility vendors including cleaning, maintenance, and transportation services
Organize, maintain, and create client orientation packets
Work collaboratively with management positions in creating and identifying efficiencies within the facility
Plan in-house activities such as parties, celebrations and trainings
Adhere to all company policies and procedures
Maintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of care
Performs other related duties and special projects as assigned

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION:

Must be at least twenty-one (21) years of age
Excellent communication and time management skills
Strong telephone and office etiquette
Knowledge of Microsoft Office Suite, data entry software and other office related computer software
Ability to perform duties with minimal supervision
Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish

PREFERRED KNOWLEDGE AND SKILLS:

Excellent critical thinking skills
Excellent organizational abilities
Exceptional written and oral communication skills
Comfortable analyzing information and dealing with complexity
Quickly and effectively identify and resolve problematic situations
Able to handle confidential material in a reliable manner
Ability to perform several tasks concurrently with ease and professionalism
Ability to effectively prioritize workload in a fast-paced environment
Strong attention to detail and accuracy
Proficiency with Microsoft Office Suite

FULL-TIME BENEFITS INCLUDE:

Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
100% Employer Paid Employee Assistance Program
Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
Generous Paid Time Off plan and 10 Paid Holidays annually
Employee Referral Bonuses
401K Retirement Plan & Employer Match

This job description is not intended, and should not be construed, to be and exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by the employee or employer with or without notice.

Compensation:

$22-$26 USD

Salary22.00 - 26.00 Hour

Listing Type

Jobs

Administrative Assistant

Northpoint Recovery Holdings, LLC | Seattle, WA

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