Program Assistant, NUH (11/17/2020)

Compass Housing Alliance | Seattle, WA

Posted Date 11/17/2020

ABOUT THE POSITION: The Program Assistant observes, records, and responds as needed to the comings and goings of guests, staff and residents, maintains a safe and comfortable environment for residents, and responds to tenant issues as appropriate. Maintains security by following procedures and interacting with and monitoring activity in the lobby area. They serve as a member of the program services team, they support and work with them to serve the community by providing trauma-informed assistance. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

ABOUT THE PROGRAM: Operating on a “housing first” model, Nyer Urness House provides 80 units of permanent housing to formerly homeless adults. Supportive services include case management, a medical clinic operated by Neighborcare Health on-site, daily meals and other community building resources. The community is named for the Reverend Nyer Urness, whose philosophy of ‘meeting people where they are’ is a fundamental principle of the work at Nyer Urness House.

ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve. We recognize the value that different perspectives and cultures bring to the organization. To learn more about the agency visit

LOCATION: Ballard neighborhood in Seattle, WA

REPORTS TO: Program Coordinator


SCHEDULE #1: Thursday 3-11:30pm, Friday-Monday 11pm-7:30am; with monthly staff meeting 1st Wednesday 9am-12pm

SCHEDULE #2: Tuesday-Saturday 11pm-7:30am; with monthly staff meeting 1st Wednesday 9am-12pm

SALARY RANGE: $16.89 per hour


Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

Building Security

  • Provide trauma-informed monitoring of building to ensure safety, security, and comfort of residents and staff.

  • Monitor security cameras, make periodic security rounds of the building, checking lights, doors and windows, and investigate noise and other complaints.

  • Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.

  • Control after-hours front door/guest access and monitor guest log enforcing rules, restrictions, and bans.

  • Follow building/staff safety and emergency procedures according to program and agency policies.

  • Contact appropriate staff for assistance, as needed, as well as 911, police, fire department, and other service agencies, when appropriate.

  • Perform light janitorial duties, as assigned.

Resident & Program Support

  • Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate clinical services as needed.

  • Assist in support of program activities.

  • Respond to tenant issues as appropriate or as directed by the Property Manager, Program Coordinator, and/or Program Manager.

  • Report resident and/or building needs to management and ensure supply/equipment is in stock for use.

  • Provide light data entry support.

  • Post flyers or other communications within the building as directed, making the common spaces a welcoming and program-focused area.


  • Advance diversity, equity, and inclusion in all aspects of the work. All employees are expected to make efforts in their work and in their conduct to advance diversity, equity, and inclusion at every level.

  • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.

  • Project a favorable image of the organization in order to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.

  • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.


  • None.


  • Demonstrated knowledge of local resources and services for individuals who are homeless or low-income.

  • Demonstrated ability to set and maintain boundaries in a professional manner.

  • Demonstrated knowledge of best practices of de-escalation, crisis intervention, stabilization, trauma informed care, harm reduction, and motivational interviewing.

  • Promotes a team environment that values, encourages and supports differences.

  • Ability to work independently and as part of a team in a collaborative and cooperative manner, to problem solve for effective outcomes particularly without on-site supervision.

  • Ability to follow agency policy and procedures to maintain safety and security within the facility.

  • Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientations.

  • Relate openly and comfortably with diverse groups of people, while valuing their differences.

  • Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.

  • Strong problem solving, time and project management skills are required to be successful in this role.

  • Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.


  • Associate degree is desired, Bachelor’s degree preferred, in social services or social work or related field or relevant work experience, certificate and/or equivalent continuing professional development or education.

  • A minimum of 1-year experience in building security and/or customer service, desired.

  • A minimum of 1-year of experience in human services (work and/or volunteer), desired.

  • Familiarity with issues of homelessness, mental illness, chemical dependency, sexual assault, and/or domestic violence, desired.

  • Experience working with clients with English as a second language or where there is limited English speaking ability.

  • Awareness and/or training around issues of equity, intersectionality, and belonging.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear.

  • The employee is frequently required to stand, walk, use hands to finger/ handle/feel/type, and reach with hands and arms. Requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.

  • Work takes place in a housing environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.

Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement plans, create and edit documents, listen and participate verbally at meetings.

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.

This position is not eligible for remote work, it requires onsite work only.

Compass facilities are monitored with camera surveillance equipment for safety and security purposes. The cameras will generally be utilized only in public areas where there is not a reasonable expectation of privacy. However, please be aware that in our housing facilities, some residents may choose to utilize their own private surveillance equipment within their units.


Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.

Listing Type
Position Type
Full Time
Employer Type
Direct Employer
$15.45 per hour
Salary Type

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