Utilization Review and Management Coordinator

Central City Concern | Portland, OR

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Posted Date 6/06/2023

Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery, and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

CCC’s Old Town Recovery Center is seeking a Utilization Review and Management Coordinator!

Schedule: Monday – Friday, 8:00am – 5:00pm

The Utilization Review and Management Coordinator is a key member of the Mental Health Services department, responsible for providing administrative coordination of utilization review and management and care transition activities.

Responsibilities Include:

  • Identify clients who are eligible for utilization review through the use of reports, registries, medical records, and other sources.
  • Obtain, process, and document health information related to client utilization. This may include securing medical records when appropriate, and documenting items in the electronic health record or client registries.
  • Analyze client utilization data and create summary reports to assist the Utilization Review and Management team.
  • Support client engagement in the utilization management and care transition processes, including:
  • Perform telephone outreach;
  • Schedule clients for appointments or other services as appropriate; and
  • Complete documentation in electronic health records and client registries.
  • Provide utilization review and management and care transition-related administrative support, including data entry and other administrative tasks as assigned.
  • Participate in training opportunities to advance skills and knowledge in mental health, substance use disorder, and physical health.
  • Work within the scope of training and experience, and seek consultation when appropriate.


  • Bachelor’s degree in community or public health, social work, or another relevant field of study preferred.
  • Certification as a Qualified Mental Health Associate; Certification as a traditional health worker such as a Peer Support Specialist, Peer Wellness Specialist, or Personal Health Navigator strongly preferred.
  • Must have at least 1 year (2 preferred) of experience in social services or safety net setting in a client-facing support role.
  • 1-2 years of experience working in a mental health care setting in a client-facing support role such as case management preferred.
  • Intermediate computer skills and high proficiency in Microsoft Office Suite required.
  • Experience with electronic medical records, patient registries, or other clinical applications preferred.
  • Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.

  • Benefits: Central City Concern offers an incredible benefits package to our employees!
  • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
  • 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
  • Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.?

Listing Type
Management | Nonprofit
Position Type
Full Time
Experience Level
Senior Level
Employer Type
Direct Employer

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