Position Type: Full Time
Salary Range: $21.04 Hourly
Job Shift: Day
Cascade AIDS Project is an Equal Employment Opportunity and Affirmative Action Employer. Black, Indigenous, and all other People of Color (BIPOC), women, LGBTQ+ individuals, veterans, and people living with HIV or other disabilities are strongly encouraged to apply.
Cascade AIDS Project (CAP) is the oldest and largest AIDS Service Organization (ASO) in Oregon and Southwest Washington, as well as a Federally Qualified Health Center (Look-A-Like) that provides the LGBTQ+ community and beyond with compassionate healthcare. CAP’s mission is to promote well-being and advance equity by providing inclusive health and wellness services for LGBTQ+ people, people affected by HIV, and all those seeking compassionate care. Our House provides integrated health and housing services to people with HIV. Guided by compassion, we provide 24-hour specialized care, supportive services, and independent housing support services. To learn more about us at www.capnw.org, www.prismhealth.org, and www.ourhouseofportland.org.
Prism Health is the only nonprofit LGBTQIA+ health center providing comprehensive primary care, behavioral healthcare, and pharmacy services in the Pacific Northwest (Oregon, Washington, and Idaho). Since opening its doors in 2017, Prism Health has become a model for culturally specific care and now serves over 1,500 patients with a wide range of services, from day-to-day primary care and pharmacy needs to targeted services like gender-affirming care and specialized population health screenings.
CAP is excited to announce that we are hiring (2) experienced Medical Receptionist. The Medical Receptionist at Prism Health is often the first face that patients see when they arrive. As such, the Medical Receptionist is charged with being a “face” of Prism Health and representing the health center in a positive and affirming manner, providing high quality customer service both in person and over the phone. Under the direction of the Front Office Supervisor the Medical Receptionist performs a variety of tasks at Prism Health. Essential duties include providing excellent patient service via phone and in person, scheduling appointments for patients, registering patients and verifying insurance information, taking patient messages, and routing them appropriately, as well as being the first point-of-contact for patients and guests when they arrive at Prism Health.
The Medical Receptionist is a crucial link between the patient and the care delivered by clinical and support staff. The Medical Receptionist must work collaboratively with all staff in support of high-quality patient services, exhibiting flexibility and a warm, compassionate attitude. This position must exemplify the core values and mission of Prism Health, always exercising utmost discretion, diplomacy and tact in patient and staff interactions – specifically, being mindful of verbiage, names, and pronouns used when communicating with patients and guests. This full-time position reports to the Front Office Coordinator and will work at Prism Health, in SE Portland and/or NE Portland.
NOTE: This is a non-management, union-represented position. The compensation, benefits, and conditions of work for this position are collectively bargained.
This position will start in February of 2024
COMPENSATION: $21.04 an hour
- Graduation from high school or equivalent plus one year of medical receptionist experience in comparable health care setting.
- Intermediate to advanced phone skills, able to effectively relate via the telephone and in-person to serve the needs of patients/clients/visitors/guests in a manner that is efficient and professional.
- Understands the importance of maintaining confidentiality, able to maintain confidentiality under HIPAA standards.
- Must have the ability to exercise a high degree of diplomacy and tact, use appropriate pronouns and preferred names when addressing patients, excellent customer service and interpersonal communication skills, cultural sensitivity and demonstrated ability to work with diverse people groups.
- Must be highly flexible; able to accommodate the changing needs of the health center, both at the moment and as approved by the Clinical Quality Manager and leadership.
- Well-developed verbal and written communication skills in English; Additional language abilities desirable.
- Demonstrable and consistent capability with basic math and modern office and computer procedures.
- Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
- Understands a trauma-informed approach to clinic and professional environments and is able to respond to patients with a wide range of needs.
- Demonstrated commitment to excellent customer service.
- Prior administrative or clerical experience in clinical or community-based setting.
- Bi-lingual in Spanish, ASL, and/or other languages
- Basic to intermediate knowledge of the Epic electronic health record system, particularly with front desk functions.
- Experiencing working with the LGBTQ+ community, or other under-served populations.
CAP is proud to offer a comprehensive benefits package for eligible employees.
Any non-temporary full-time or part-time employee (working .5FTE or greater) is considered eligible for the benefits. Benefits may be adjusted based on FTE or hours worked. The below benefits are for 1.0 FTE or 40 hours a week.
Vacation + Leave + Other
- 16 days of paid vacation (128 hours) each year for the first two years of employment
- 21 days of paid vacation (168 hours) each year of employment beginning in year three
- 12 days of paid health leave per year
- 12.4 paid holidays per year
- Longevity bonus – two weeks of paid leave on the fourth anniversary, must be used within two years after the date awarded. Additional longevity bonuses are awarded at eight-year and 12-year anniversaries.
- Continue Education Reimbursement
- Cell Phone Reimbursement (if not assigned a company phone)
- Pre-Tax Transportation Program
- 401(k) Plan – CAP matches employee contributions up to 3% of salary, this benefit includes on-call and per diem staff.
- Flexible Spending Account to set aside employee pre-tax dollars for unreimbursed medical and dependent expenses.
- Medical and vision insurance – premiums fully paid by CAP for employees (Kaiser Permanente)
- Dental insurance – premiums fully paid by CAP for employees (Lincoln or Willamette Dental)
- Voluntary supplemental vision insurance (Lincoln)
- Employee Assistant Program (EAP)
Life Insurance + Disability + Family Leave
- Life Insurance ($100,000) and AD&D insurance – premiums fully paid by CAP for the employee (Mutual of Omaha)
- Long-term disability insurance (Mutual of Omaha)
- Short-term disability insurance (Mutual of Omaha)
Loan Forgiveness Programs – Employees are eligible to apply to the following programs
- Public Service Loan Forgiveness Program
- Oregon Health Care Provider Loan Repayment Program (licensed and unlicensed providers)
- Scholars for a Healthy Oregon Initiative (SHOI) Program
CAP cares about the safety of our team members and clients. All new employees are required to provide proof of vaccination status to HR at the time of hire (unless a documented medical or religious exemption is requested and approved). Employees not subject to a state or federal vaccine mandate will be required to undergo regular testing for COVID-19 at no cost to the employee.
Healthcare | Nonprofit