Case Manager- Parole Transition Program (PTP)

Central City Concern | Portland, OR

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Posted Date 6/20/2024

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

This Case Manager - Parole Transition Program (PTP) supports clients being referred from the Department of Community Justice ARC unit and the case managers working in the programs at the Shoreline, Estate, Richard Harris, and the Henry. The PTP Case Manager will work closely with the Employment Access Center, Department of Community Corrections ARC programs, and other service providers; in order to coordinate services and ensure ongoing support of program participants, as they work on income enhancement, finding stable housing, and developing self-sufficiency. The case manager acts to ensure the stability of individuals within the programs, is familiar with and able to access resources for benefits/entitlements, alcohol and drug treatment, mental health treatment, and housing.

Hours: Monday - Friday, 8:00am - 4:30pm

Location: Richard Harris, 8 NW 8th Ave. Portland, OR 97209 (ALL FEMALE FACILITY)


  • High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
  • Must not actively be on parole or probation.
  • Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol. 
  • Must pass a pre-employment drug screen and background check. 
  • May be required to carry an agency cell phone for work use.  Cell phone will be provided by Central City Concern. 
  • Must adhere to agency's non-discrimination policies. 
  • Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.


  • Experience with ex-offenders.
  • Valid driver's license preferred. If required to drive, you must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, you must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.
  • Understanding of recovery terminology and ability to apply the concepts.


  • Provide case management services for special needs offenders referred by the Department of Community Justice.
  • Stay in communication with clients, Department of Community Justice Transitional Service Unit staff, parole officers and treatment providers. Provide record keeping for community corrections, and ADFC.
  • Complete intake/interview process of clients upon referral from Transitional Services Unit including assessing needs, explaining building and ADFC policies and procedures.
  • Assist clients, in collaboration with parole officers and all housing providers, to transition to housing that is more permanent.
  • Update weekly goals and activities for each client and keep detailed progress notes. Create forms reflecting the current needs of the program.
  • Work with parole officers to establish a safe discharge plan for clients who are non-compliant or have violated parole.
  • Attend clinical staff meetings and case conferences in order to initiate aftercare plans for clients.
  • Work as a team member with Central City Concern Portfolio Managers and all building staff.
  • Develop and maintain working relationships with alcohol & drug corrections treatment providers, mental health providers and other outside resources for clients.
  • Monitor client utilization of assigned unit.
  • Be available for follow-up case management.
  • Participate in compliance, quality assurance and quality improvement activities as directed.
  • Transport clients to Social Security Offices, DHS Offices, Medical Appointments or other emergency transportation needs.
  • Relationship/trust building with clients.
  • Participate in training opportunities to advance skills and knowledge in mental health and addiction and criminality.
  • Oversight of OYA and Imani beds if applicable. Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee. 
  • Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.  
  • Perform related duties as assigned, within the scope of the role. 


  • Demonstrate basic knowledge and skills in chemical dependency and mental health counseling techniques with individuals and groups. 
  • Knowledge of chemical dependency as a disease, treatment and intervention methods.
  • Ability to respond to mental health crises in a clinically and culturally appropriate manner.
  • Ability to work with ex-offenders in groups and as individuals.
  • Ability to work as a team member and to establish priorities.
  • Ability to display a non-judgmental attitude, and a willingness to learn new skills.
  • Demonstrate ability to work without supervision.
  • Demonstrate knowledge of community and social agencies, and self-help groups.
  • Sufficient manual dexterity and physical ability to perform assigned tasks.
  • Ability to communicate clearly and concisely both verbally and in writing.
  • Knowledge of de-scalation strategies.
  • Ability to manage time and meet deadlines.
  • Ability to understand and follow verbal and written instructions.
  • Ability to work courteously with the general public, tenants, and co-workers.
  • Ability to maintain accurate records and necessary paperwork.
  • Ability to learn and apply training instruction.
  • Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
  • Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
  • Ability to provide leadership.
  • Ability to provide advocacy, as appropriate.
  • Professional maintenance of appropriate boundaries.
  • Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

      Benefits at Central City Concern offered to our employees!

      Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

      • Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
      • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
      • 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.
      • Comprehensive Medical, Vision, and Dental insurance coverage.
      • Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
      • Sabbatical Program offering extended time off at years 7, 14, and 21.

      Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

      As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

      CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

      Listing Type
      Management | Nonprofit
      Position Type
      Full Time
      Employer Type
      Direct Employer

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