Are you passionate about serving Oregon’s nonprofit sector? Do you have an uncanny ability to pull together event details and do you enjoy managing a complex and varied workload? If so, you might be the ideal candidate to become a Program Coordinator with the Nonprofit Association (NAO). We are seeking to add a dedicated team member who is organized, detail-oriented and adept at providing exceptional program support. The ideal candidate has skills and experience in event coordination, project implementation, customer service, and database administration. The Program Coordinator plays a critical role in all aspects of NAO’s Learning, Convening and Nonprofit Resource programs which consist of in-person and online and in-person event delivery. The Program Coordinator handles the advance, onsite, and post-event logistics, customer service and also plays a key role in program implementation, monitoring, and evaluation activities.
NAO is the statewide membership organization serving Oregon’s nonprofit sector. Our mission is to strengthen the collective voice, leadership and capacity of nonprofits to enrich the lives of all Oregonians. Collectively, Oregon’s nonprofit organizations make a significant and positive impact on our community and economy and NAO is proud to represent, be a resource for and advocate on behalf of our members and the nonprofit sector. NAO’s core values of Collaboration, Equity and Inclusion, Excellence, Impact, Learning, Service and Stewardship guide our delivery approach to programs and services.
- Create, update, and monitor webpages and database records for programs they support.
- Generate registrant communications such as reminder and follow-up emails.
- Administer participant surveys and generate survey reports.
- Coordinate technical support for programs including troubleshooting tech challenges with registrants and conducting run-of-show meetings with presenters.
- Regularly staff events virtually and in-person to provide logistical and technical support.
- Monitor Training inbox and respond to a variety of customer service inquiries in a timely and efficient manner.
- Perform electronic data entry and filing to ensure NAO’s recordkeeping is current, effective, and efficient.
- Provide regular registration and participant reporting for programs they support.
- Assist with program recruitment, outreach and engagement efforts as directed.
- Stock, organize, and prepare training supplies and materials.
- Assist with other general office administration, reception, and operational tasks as assigned.
- 3-5 years of experience in project management, customer service, office administration, or related experience.
- Excellent time management and organizational skills with the ability to manage and meet multiple deadlines with a high level of attention to detail.
- Ability to work with a wide range of constituents in a friendly, helpful, and professional manner.
- Excellent written communication skills, including report preparation and copy editing.
- Detailed and accurate data entry skills.
- Ability to quickly and effectively problem solve and troubleshoot independently.
- Willingness to work independently, at the direction of others, and in a team-focused environment.
- Proficiency with Microsoft Office Suite and common business software.
- Experience with and ability to set up typical A/V equipment, such as a laptop computer, LCD projector, sound system, cameras, and online webinar platforms such as Zoom.
- This position is based out of NAO’s office in Portland, Oregon.
- This position requires the employee to occasionally work a flexible schedule to staff events that are scheduled early in the morning, evening, and occasionally weekends.
- This position requires the employee to be able to transport materials to and from work sites, and the ability to lift 25-pound boxes to a height of 3-4 feet, to load 25-pound boxes into and out of a vehicle, and to push a hand-cart with supplies weighing up to 40 pounds.
Terms of Employment & Compensation: Starting salary is $45,000. We offer a generous benefits package that includes: health, dental, paid vacation and personal leave time, and participation in a 403(b)-retirement plan with an employer match. This is a regular, full-time, non-exempt position.
How to Apply: Please submit a cover letter describing your interest and talents for this position and include a detailed resume that speaks to the responsibilities and qualifications listed above. Please submit your materials in by email to firstname.lastname@example.org. NAO will review applications on a rolling basis. Candidates are encouraged to apply early. The position is open until filled. After submitting your application, you will receive an acknowledgment email and an invitation to complete an anonymous four-question survey to help us track and analyze our ability to attract a diverse pool of candidates.
NAO is an equal opportunity employer and is committed to hiring staff that represent the communities we serve. Racial, ethnic, and religious minorities, LGBTQIA+ people, people with disabilities, and veterans are encouraged to apply.
Please visit our website www.NonprofitOregon.org to learn more about the Nonprofit Association of Oregon and our programs and services.