SAP Technical Manager (Information Systems Manager I)

• Regularly meet with bureau business owners and EBS functional teams to collaborate and understand their needs, strategic outlook and objectives to help develop the SAP technology roadmap and deliverables to support the City's goals with enterprise solutions.
• Plan, prioritize, and review the work activities of the EBS technical team, identifying resource needs including SAP functional resources and other BTS teams to properly source and allocate work efforts appropriately.
• Work with the EBS Division Manager and other Group Managers to align on priorities and effectively manage team resources to meet commitments. When delays occur, communicate quickly with a plan to remediate. City partners include EBS/BTS, Bureau of Human Resources, Financial Accounting, and others.
• Understand technology trends, SAP's strategic roadmap including developing new or improving existing processes to support cloud solutions and other emerging technologies.
• Oversee incident management including the monitoring of SAP support tickets to assure they are being addressed within the defined timelines with a clear resolution.
• Support yearly patch activities by guiding the team to research, analyze, apply and test SAP support packs ensuring that the system and security is compliant with federal, state, local, and industry rules/regulations as relevant to the City's bureaus.
• Develop relationships and participate in the communication, negotiation, and accountability with our key vendor partners. Apply knowledge to read and understand contracts, addendums to ensure they are properly executed. Understand and participate in the procurement process including BTS Purchasing and BTS Invoicing.
• Provide and coordinate staff training, employee development plans, performance management, coaching, and annual performance reviews. Guide team to look for continuous improvement opportunities that reduce the costs of run/maintain activity as well as other areas that could drive savings. Understand and participate in 5 Year strategic planning.
• Oversee and participate in the configuration, set up and testing of complex projects, system enhancements and key initiatives to expand and improve the SAP landscape. Monitor to ensure delivery is on time, on budget and meets the objectives of the project. Effectively direct staff and provide meaningful input on the following: run and maintain activities, development of system solutions that meet the needs of the city, system security, city code and applicable state, county, and city mandates.

Jaclyn Snyder, Senior Recruiter

Bureau of Human Resources

Jaclyn.Snyder@portlandoregon.gov

1. Leadership - Experience successfully leading and managing a team of SAP technical professionals, including promoting a collaborative, team-oriented environment built on trust, a shared vision, and commitment to deliver value. Provide leadership and direction to deliver quality projects, on time, on budget.
2. Technical/Functional Skills - Strong understanding of SAP systems landscape which includes SAP Enterprise Resource Planning Central Component (ECC), Portal, Business Warehouse, Interface, Solution Manager, and Business Objects (BOBJ). Expertise in the integrations between Human Capital Management and Financial Management activities. Ability to understand the infrastructure and security landscape and supporting processes.
3. Budgeting/Fiscal Responsibility - Solid understanding of budgeting processes to manage a large technical team. Ability to develop and analyze accurate work estimates with supporting assumptions and rationale.
4. Communication - Ability to effectively communicate at a high level with leadership and stakeholders, and ability to adjust communication to fit your audience including communicating technical concepts. Strong listening skills to translate business requirements into business solutions including technical specifications.
5. Product Delivery - Ability to anticipate future events and obstacles and identify strategies to resolve challenges to meet business needs. Ability to prioritize and take responsibility for individual tasks, as well as the overall success of the team.
6. Management. Strong experience managing, mentoring, assisting with career planning, and hiring SAP technical professionals. Assist with the preparation and review of Statements of Work (SOW) for all project contracts that are in the responsible area.

• Pass a comprehensive police background investigation.

STEP 1: Apply online between September 30, 2024 – October 16, 2024

Required Application Materials:

• Resume
• Cover Letter
• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

• Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your cover letter.
• Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach materials not requested.
• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills.

Step 2: Minimum Qualification Evaluation: Week of October 16, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of October 23, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): November

• Hiring bureau will review and select candidates to interview.

Step 5: Offer of Employment: December

Step 6: Start Date: January

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity