Head of Protection Services & Training (Full-Time)

Portland Art Museum | Portland, OR

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Posted Date 9/22/2022

The Portland Art Museum (referred to as Museum) and the Center for an Untold Tomorrow (referred to as PAM CUT) invites applications for the position of Head of Protection Services & Training. The Head of Protection Services & Training provides strategic and operational leadership on all security and safety related activities, ensuring the safety and security of all guests, personnel and property. This role will manage a team of Protection Services Officers (PSO) that spans three different shifts along with the Protection Services Supervisor and Emergency Systems & Planning Coordinator. This position will ensure and oversee security operations and collection protection, coordinate emergency planning and preparedness, departmental budget and project management, and ensure all standard operating procedures (SOPs) are current and PSO have necessary training to be successful in their roles. The Head of Protection Services & Training will report directly to the Director of Campus Operations.

Duties & Responsibilities

  • Hires, trains, coordinates, motivates, and evaluates those in the Protection Services department
  • Responsible for the job performance accountability, annual performance review, and development of the Protection Services staff
  • Research, contract and develop working relationships with vendors, related to the department
  • Ensures all departmental policies and procedures meet industry standards, are relevant, and communicated
  • Oversee and conducts all necessary training certification program for the department (i.e. DPSST, De-escalation, etc.)
  • Develops short and long-term strategic plans to enhance security and safety measures for the protection of the collection, staff, volunteers, and visitors
  • Works closely with Collections Management and Registrars to ensure the safety of the collection in the exhibition spaces, works on loan, and security requirements while in transport, installation, and deinstallation
  • Participates in exhibition design review to plan security video coverage, staffing, and other security measures to ensure the safety of the collection in the exhibition
  • Ensure that the Museum maintains property standards as set by any and all Federal, State or local authorities
  • Directs and leads investigations of accidents, thefts, property loss and unlawful activities
  • Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes
  • Directly responds to and manages emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threat to life and/or property
  • Serves as primary liaison with federal, state, and local law enforcement
  • Participates in annual budgeting process; forecast future expense
  • Long term security planning for special exhibitions and events
  • Participates in community intervention programs and liaisons with police, FBI, fire bureaus, and community involvement groups
  • Conduct regular walk-throughs and security inspections on campus
  • Lead building evacuations and other emergencies with the Emergency planning coordinator
  • Maintain and upkeep the File Maker database system

Secondary or Additional Responsibilities

  • Attend security conferences as assigned
  • Partner with Visitor Services leadership team to improve visitor experience
  • Partner with Facilities team to establish a work order protocol for maintenance needs
  • Performs other related duties as assigned

Supervisory Responsibilities

  • Manage a team of 20, which includes Protection Services Supervisor, Emergency Systems & Planning Coordinator, and Protection Services Officers. The Protection Services department has three different shifts that provide 24/7 Museum coverage all 365 days of the year
  • Decisions are made within prescribed operating guidelines
  • Total budgetary preparation/compliance accountability
  • Totally accountable for control of capital assets/equipment
  • Totally accountable for long range and strategic planning
  • Recruitment, mentoring, performance management, training & coaching. Serves as a leadership example being clear on the strategic direction of the department, being accountable and holding others accountable, and centering collaboration and the values of the Museum

Institutional Responsibilities

  • Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
  • Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
  • Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
  • Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
  • Promote equity and inclusion goals and have a “people first” mindset

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

  • Strong conflict resolution and problem solving skills
  • Strong de-escalation skills
  • Excellent verbal and written communication skills
  • Motivate staff and foster a positive work environment
  • Strong organizational skills and perform multiple tasks simultaneously
  • High level of expertise with various software applications
  • Thorough knowledge of budget management process

Education, Formal & Informal Experience, Training Required, Certification, Etc.

  • Minimum 5-8 years of experience in law enforcement, executive protection, or security operations
  • Minimum 5-8 years of experience managing a staff of 15+ in the protection services department
  • Desired experience in the Museum or other non profit security but not required
  • DPSST (Oregon state private, unarmed security license) certification or similar
  • AED/CPR/First Aid Certification or similar
  • Certifications in de-escalation or other applicable intervention skills
  • Other training or experience in managing hostile or aggressive behavior

Job Conditions

  • Exempt
  • Schedule/Hours: 40 hours per week with a flexible schedule
  • Onsite/Not Remote
  • Occasional travel
  • Night, evenings, and weekend hours as needed
  • On-call status
  • Extensive computer work
  • Frequently in public spaces interaction with staff and visitors

Physical Activities

  • Constantly operates a computer and other office equipment, such as a copy machine, phone, and printer
  • Frequently communicates with team members or clients
  • Frequently move about the museum
  • Ability to effectively respond to emergency situations and undertake rapid response activities
  • Occasionally lift/push/pull up to 40lbs
  • This is not a complete representation of all physical requirements


  • This role is exempt/salaried and full-time
  • Budgeted compensation is within pay grade L ($81,744 min - $98,113 mid - $114,483 max), depending on experience
  • $50 per month phone reimbursement
  • Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
  • Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave.
  • Transportation benefits: TriMet / C-Tran / parking pass discount or bike to work enrollment
  • Museum admission & lectures, programs, and gift shop discounts
  • R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations

Application Process for Head of Protection Services & Training

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

In order to be considered eligible, submissions require a resume, cover letter, four references, and all application questions answered. Incomplete applications will not be considered.

To ensure full consideration, applications must be received by October 19, 2022. Applications may still be continued to be accepted after the full consideration date until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

Company Description


The Museum has adopted a policy where all employees are required to be fully vaccinated against COVID-19 as a condition of employment, except employees who work exclusively from home or outdoors. Employees may request an exception from vaccination because of a disability or sincerely held religious beliefs. Exceptions to the vaccine mandate require additional safety parameters such as weekly testing. For new employees, requests for exemption must occur before beginning employment to hr@pam.org. New employees must submit proof of vaccination or a valid exception request to the HR department before their first day of work.

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

About the Portland Art Museum and PAM CUT // Center for an Untold Tomorrow

The seventh oldest museum in the United States, the Portland Art Museum is internationally recognized for its permanent collection and ambitious special exhibitions drawn from the Museum’s holdings and the world’s finest public and private collections. The Museum’s collection of more than 50,000 objects, displayed in 112,000 square feet of galleries, reflects the history of art from ancient times to today. The collection is distinguished for its holdings of arts of the native peoples of North America, English silver, and the graphic arts. An active collecting institution dedicated to preserving great art for the enrichment of future generations, the Museum devotes 90 percent of its galleries to its permanent collection.

The Museum’s campus of landmark buildings, a cornerstone of Portland’s cultural district, includes the Jubitz Center for Modern and Contemporary Art, the Gilkey Center for Graphic Arts, the Schnitzer Center for Northwest Art, PAM CUT, and the Confederated Tribes of Grand Ronde Center for Native American Art. With a membership of more than 22,000 households and serving more than 350,000 visitors annually, the Museum is a premier venue for education in the visual arts. For information on exhibitions and programs, call 503-226-2811 or visit portlandartmuseum.org.

PAM CUT // Center for an Untold Tomorrow was established in 1971 as the Northwest Film Center. It is an extension of the Museum and a year-round organization where artists and audiences explore our region and the world through cinematic storytelling in all its forms—including film, television, new media, audio storytelling, gaming, and immersive arts. PAM CUT’s mission is to change for whom, by whom, and how cinematic stories are told. Through our “cinema unbound” approach to exhibition, education, artist services, and special programs, we embrace audiences and artists working at the intersection of art and cinema who are not content to be contained.

Shared knowledge around art and film enriches our communities and helps all thrive and engage in a global society. Equity, diversity, and access to art, film, and education are critical to the ongoing work of the Portland Art Museum and PAM CUT. Learn more about the Museum’s commitment to equity at portlandartmuseum.org/equity.

The Portland Art Museum and PAM CUT welcome all visitors and affirm their commitment to making their programs and collections accessible to everyone. The Museum and PAM CUT offer a variety of programs and services to ensure a quality experience and a safe, inclusive environment for every member of our diverse community. Learn more at portlandartmuseum.org/access.

Listing Type
Position Type
Full Time
Employer Type
Direct Employer
$81,744 min - $98,113 mid - $114,483 max

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