Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation. Central City Concern (CCC) maintains an excellent reputation in the community and is one of the largest nonprofit organizations in the Portland metro region.
COVID-19 has created unprecedented challenges for business, individuals, community organizations and CCC alike. CCC remains committed to facing these new challenges head on, while building for the future at the same time. Leadership is more critical than ever before and identifying action oriented and courageous leaders with strategic agility and business acumen is a top priority.?
The Senior Director of Pharmacy Services is responsible for optimizing the operational, financial, and programmatic excellence of the services provided by all Central City Concern pharmacy locations and medication-related processes. This includes development, maintenance, and ongoing improvement of clinical and retail pharmacy services as well as other innovative opportunities to provide care to Portland’s most vulnerable and disenfranchised community members.
The Senior Director of Pharmacy Services reports directly to the Health Services Executive. This role is clinically supervised by the Chief Medical Officer. The Senior Director of Pharmacy Services collaborates with the Health Services Leadership Team to continuously improve outcomes, experience, and efficiency. The Senior Director works with the CCC leadership team to continuously improve integration of services across the CCC client continuum.
Holds accountability for all aspects of Pharmacy clinical, operational and financial performance.
- Ensures that program services and operations are practiced according to the highest professional and ethical standards.
- Assesses the ever-changing healthcare environment for emerging trends that will influence the pharmacy enterprise and leads related strategic planning.
- Develops a high performance pharmacy operation that delivers on clinical quality, regulatory compliance, service excellence, and financial performance measures.
- Designs, manages, measures, and improves the medication management system, ensures quality outcomes through performance-improvement activities, optimizes the use of information systems and technology, and manages the pharmaceutical supply chain.
- Develops an operationally excellent clinical pharmacy program integrated into health services.
- Partners with providers on research and educational activities.
- Develops and implements policies, procedures and protocols for pharmacy program, pharmacists, pharmacy technicians, students, residents and other pharmacy staff that ensure the pharmacy department provides optimal pharmaceutical services that meet all legal, accreditation, and certification requirements.
- Develops and maintains systems to ensure compliance with regulations, licensures, credentials, and contractual stipulations.
- Collaboratively develops, maintains, and monitors safe medication distribution and dispensing policies, procedures and practices across CCC.
- Prioritizes, facilitates, implements, and maintains quality improvement projects and lean processes in the pharmacy department.
Provides financial oversight of pharmacy retail and clinical service lines, including:
- Works with CCC’s legal and compliance departments to develop and maintain all necessary pharmacy-related vendor and insurance relationships and contracts.
- Collaborates with Health Services Executive and the CCC Finance Team to develop site and service line budgets, allocating funds within budget limits to accomplish departmental and system objectives and goals. Monitors, understands, and reports on budget variances.
- Reviews financial results with Pharmacy teams to facilitate collaborative understanding and problem-solving of financial issues.
- Oversees the monitoring of operational and financial Key Performance Indicators, and develops new KPIs as needed, for pharmacy sustainability and service excellence. Communicates performance and engages Pharmacy teams in operational improvement.
- Partners effectively with CCC stakeholders to understand market dynamics. Assesses key drivers and makes adjustments to improve revenue and reduce expenses.
Works with CCC’s Compliance Department to ensure compliance with 340B Program requirements and reporting. Collaborates with 340B Compliance Program Manager to develop training, oversight, auditing, and reporting standards.
- Provides management oversight of pharmacy programs, including hiring, development and performance management.
- Provides clinical supervision and oversee Pharmacists in Charge.
- Ensures compliance with all Pharmacist in Charge regulatory requirements listed in OAR 855-019-0300.
- Adheres to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Supports compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for Electronic Health Record access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
- Collaborates with 340B Compliance Program Manager to develop training, oversight, auditing, and reporting standards.
- May perform staff pharmacist duties as needed.
- Is required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
- Performs other duties as assigned.
Skills and Abilities:
- Knowledge, education, training, skills, and experience in a multi-disciplinary approach to healthcare, with specific expertise in pharmacy services.
- Knowledge, training, skills and experience in continuous quality improvement and leadership development, with specific training in or experience with Lean management preferred.
- Knowledge, training, skills and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.
- Demonstrated ability to understand and compose complex oral and written communications including contracts, laws, rules, grants, policies and procedures.
- Knowledge of budgeting practices and procedures.
- Ability to manage time and meet deadlines.
- Demonstrated ability to effectively supervise health providers and other staff.
- Demonstrated ability to design, implement, develop and manage an integrated clinical care model.
- Ability to conduct job responsibilities independently as well as in a highly collaborative management model.
- Ability to conduct job responsibilities in a constantly changing financial, regulatory and service environment.
- Detail-oriented, with ability to maintain accurate records and necessary paperwork.
- Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
- Ability to effectively communicate and establish and maintain good working relationships with patients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
- Ability to communicate clearly, concisely and courteously, both orally and in writing, with the general public, clients, patients, medical personnel and co-workers.
- Excellent computer skills and high proficiency in Microsoft Office Suite.
- Exercises sound decision-making skills and excellent professional judgment, including ability to handle sensitive and confidential information on a daily and ongoing basis.
- Ability to consider the impacts and outcomes for underserved communities during decision-making processes with special attention to trauma-informed care and diversity and inclusion principles.
- Minimum of five years of progressively responsible experience in pharmacy with at least two years of supervisory experience; FQHC and/or 340B retail pharmacy experience strongly preferred.
- Graduate of an ACPE-accredited School of Pharmacy. Bachelor of Science or Pharm. D degree. Preceptor registration desired or eligible.
- Currently licensed to practice Pharmacy in the State of Oregon or eligible to complete application within 15 days of offer. Duties of license eligible Pharmacist will be limited until licensed in Oregon.
- Must meet CCC privileging requirement as required by FTCA after receiving Oregon license.
- Current CPR certification or ability to obtain prior to start.
- If in recovery, must be able to document continuous abstinence under independent living conditions or recovery housing for the immediate past two years.
- Must pass a pre-employment drug screen, TB test, and background check.
- Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
- Ability to climb stairs several times a day.
- Must adhere to agency’s non-discrimination policies.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.
Benefits: Central City Concern offers an incredible benefits package to our employees!
- Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
- Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution!
- 9 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.